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finance), Support, Marketing & automation, Analysis (reports, Per salesperson, Report Builder, Assistant's contribution) and Administration — users, settings, profile, your notifications and the help — which on a computer is the menu under your name at the foot of the sidebar. You only see the entries your role can open. A module your plan does not include shows with a padlock, and a whole section outside the plan shows a single locked line; parts switched off in Settings → Features disappear. Some entries meant for whoever leads the team (pipeline forecasts and reports, contracts, products, invoices, campaigns, automations) stay hidden for others until they press 'Show all sections', and search finds them anyway. On a phone the sidebar gives way to a bar at the bottom: see The app on your phone.2a:T50a,On your side: Settings → E-invoicing (an administrator is needed), which needs the legal name, VAT number, tax regime (RF01 ordinary, RF19 flat-rate, and the others the format allows) and the registered office — address, postal code, city, province, country. The REA details are optional, but all or nothing: office, number and liquidation status together, because SDI rejects half a block. IBAN, bank, email and phone appear on the invoice if you fill them in; the IBAN also goes into payment reminders. A panel at the top of the page says whether the profile is ready and what is missing or malformed. On the customer's side, in the company's Billing tab: 1. An Italian business: VAT number or tax code, the full address, and an electronic address — SDI Code or PEC. 2. A private customer (a personal tax code, no VAT number): also 'First name (private customer)' and 'Last name (private customer)', because in the XML a person is named by first and last name, not by a company name. With no SDI Code and no PEC, the invoice reaches them in their reserved area on the Agenzia delle Entrate website. 3. A foreign customer: name and full address; Flux puts in the conventional recipient code. Without these an invoice can be written but not issued, and the draft says what is missing.2b:T4df,You choose it in Settings → E-invoicing, box 'Transmission to SDI' (an administrator is needed): 1. Manual: every issued invoice shows 'Download the XML', to upload to the Fatture e Corrispettivi portal or your intermediary, and then 'Mark as sent'. The reminder stays on the invoice until you have downloaded the file or marked it as sent. 2. Aruba: the account's username and password; the account needs the e-invoicing service with API access, and the issuer's VAT number, enabled. The test system does not reach the Agenzia: use it to check the setup, then switch to the live one. 3. Fatture in Cloud: a token created in Fatture in Cloud › Settings › Connected applications. The invoice is created there with the same number and date; if the totals it computes differ by even a cent, it is deleted and nothing reaches SDI. Deposit invoices (TD02) do not go through Fatture in Cloud, and you must not issue invoices of the same series from there too. 'Save and check the credentials' tests the connection. With an intermediary you send the invoice from its page with 'Send to SDI', or switch on 'Send every invoice as soon as it is issued', which is off by default. Sending to SDI and marking as sent are for administrators, like issuing.2c:T510,With an intermediary, Flux reads the status of sent invoices by itself every 10 minutes, and from the invoice's page you can ask at once with 'Refresh status'. After 'waiting for SDI's answer' comes the outcome: delivered to the customer; not delivered (the invoice is valid and is in the customer's reserved area: tell them and send the courtesy copy); discarded by SDI; and for the public administration also accepted, refused or terms elapsed. With Fatture in Cloud an invoice between businesses shows as delivered only after a few days, once SDI can no longer discard it. Whoever issued the invoice is notified when something goes wrong, and in the Invoices list the 'SDI problems' filter gathers failed sends, intermediary errors, discards, non-deliveries and refusals. A discarded invoice, for the Agenzia delle Entrate, was never issued: fix the cause given (often the customer's details) and issue it again within 5 days with the same number and date; Flux does not do this by itself yet, re-issuing is a manual step. An invoice refused by the public administration is valid: usually a credit note and a new invoice are needed. If a send was interrupted and it is unknown whether the file arrived, check the intermediary's portal before sending it again: a second copy would be discarded.2d:T4ca,On the issued invoice you will find 'Courtesy PDF', 'FatturaPA XML' and 'Send to customer'. The PDF is a readable copy built from the same data as the XML, with a footer stating that it has no tax value: the real invoice is the XML file transmitted through SDI, and the customer finds it in their reserved area on the Agenzia delle Entrate website. 'Send to customer' opens the CRM's email dialog with the address and text already proposed in the customer's language, which you can change; Flux attaches the PDF. It goes out from the workspace sender set in Settings → Email, not from your personal mailbox, and with no personal signature; the invoice records when and to whom it was sent. Right after issue, the XML and PDF are saved in the document archive, with a fingerprint that makes it possible to detect if a file is altered: in that case it is not served, and the document is rebuilt from the frozen data. If archiving failed, the invoice says so and the 'Archive now' button retries it; it also happens on its own at the first download. Note: the Flux archive does not replace legally compliant digital preservation (conservazione sostitutiva), which remains the responsibility of the preservation service you use.2e:T4ab,With a credit note: an issued invoice cannot be edited or deleted. On the invoice press 'Credit note' and choose 'Full credit', which copies all the lines and is issued as it is, or 'Partial credit', which starts from the same lines for you to reduce or remove. A TD04 draft is created, linked to the invoice, with the same series, so numbering continues; change it in the draft if you use a series dedicated to credit notes. An Editor prepares the draft; issuing it is for administrators, as for every invoice. On issue the amount is deducted from the invoice's remaining balance, and you cannot credit more than was invoiced: if two notes are issued at the same time, the second is refused without using up numbers. On the invoice a panel shows invoiced, credited and remaining amounts, and the list shows 'Credited' or 'Partly credited'. If the invoice had already been paid, what was received beyond the new amount due becomes the customer's credit. A credit note never charges stamp duty again: the recharge line would give the customer back the €2, while stamp duty already paid is not refunded. Stamp duty on the note itself is decided as for invoices, from the VAT Natura of its lines.2f:T422,In the language set on the company record, under 'Document language' (Billing tab): Italian or English. If you leave it on 'Automatic, from the country', it is Italian for an address in Italy or with no country, and English for all others. The language applies to the quote PDF and printout, the page the customer opens from the link, the email you send it with, the courtesy copy of the invoice and payment reminders, whatever language you use Flux in: a quote for a German customer goes out in English even if your system is in Italian. An invoice freezes the language at issue, so a copy reprinted next year does not change language along with the customer record. Amounts are always in the document's currency and are never converted: the currency selector in the header only changes the overall dashboard totals. Invoices, however, are issued only in euros: a draft in another currency has to be redone in euros. The name at the top of your documents is the legal name in Settings → E-invoicing, or the workspace name if you have not filled it in yet.30:T427,Yes, in both directions, from the 'Subscribe' button at the top of the Calendar page. FROM HERE TO YOUR CALENDAR: the window gives you an address to paste into Google Calendar, Outlook or Apple Calendar, and from then on the appointments scheduled here appear there and keep themselves up to date. ⚠️ That address works like a password: a calendar program cannot sign in, so the address is what says who you are, and anyone who receives it can read your appointments. FROM YOUR CALENDAR TO HERE: in the same window you paste your calendar's secret iCal address — in Google it is under Settings → your calendar → Secret address in iCal format — and its appointments appear here as busy time, in grey, so nobody books something else on top of them. They are not records: they cannot be opened or edited. The two directions are independent and each works on its own. If an event in your calendar uses a recurrence we cannot expand, you are told instead of it being hidden: a week that looks free because something was not read is worse than a warning.31:T421,With the action 'Reassign to another salesperson (at random)', for deals only. Choose the people to draw from: the deal goes to one of them at random, never to whoever has it, never to anybody who may not work deals and, with the box ticked, never to somebody who had it before (so it does not go round forever). With the deal go the contact, the company and the lead it came from (when they were the previous salesperson's or nobody's): from then on only the new salesperson sees them. The calls, notes and emails made stay in their history, as the previous one's work; tasks still open stay with whoever had them; both are notified. For stalled deals: trigger 'every morning', conditions 'Status is Open', 'Days without activity greater than or equal to 14' and 'Next step planned is No' — a deal with a call planned (even next month) is not stalled. For lost deals: trigger 'update', condition 'Status changed to Lost', and tick 'If it is lost, reopen it in the first stage': it is open again in the first stage of its pipeline for the new salesperson.32:T445,Yes: in Automation choose «Task» as the record. A rule can start when a task is created, when it changes (also when it is completed: its «Outcome» is the one chosen in «How did it go?», for instance «No answer») and every morning, for the tasks still open (for instance «Due date in the past»). Conditions read the kind, status, priority, due date, who has it, the location and «Linked to», the most specific record it is on (job, invoice, deal, customer…). The actions: «Assign the task» to a person or into a group's queue; «Move the due date» by days or months, from today or from the due date it had, at the same time; «Create task», which makes the next step on the same customer; «Send notification»; «Update field» on the priority. A rule does not change the status: completing a task is «How did it go?», which records the outcome. A task already completed is never reassigned or moved. The rules start from every place a task is made or changed: the dialog, the list and its bar, the calendar, the Gantt, templates, sequences, contract plans and other rules.33:T4fa,1. Open a ticket (POST /api/crm/tickets, tickets:write) with the same rules as the CRM — SLA, category, automation rules — and a requester given by id or by email, found or created. 2. Propose a draft quote on a deal (POST /api/crm/quotes, quotes:write): every line must name a catalogue product and Flux works out the price under the customer's price list; a line without a product is refused. The quote stays a draft and is not sent: the deal's owner is notified and decides. 3. Mark that an assistant is working with a person (POST /api/crm/assistant, assistant:write): their leads and contacts leave sequences and campaigns until the same key releases them; another key trying to change the mark gets 409. 4. Record an opt-out or request a person's erasure (POST /api/crm/opt-out and /api/crm/erasure, privacy:write). 5. Create a task (POST /api/crm/tasks, tasks:write) as the «New task» dialog does: a call to make, a meeting, with its due date, who does it (a colleague, who is told, or a group's queue) and the record it is on — an order, a job or a contract brings its customer. It sets the rules on tasks off. Tasks are read a page at a time with GET /api/crm/tasks (tasks:read), and the events task.created and task.updated say when one is made or changes.34:T537,About you: a lead, contact or company assigned to you (or a lead assigned to your group), a task assigned to you (by a colleague, a rule or an activity template) or one you become Responsible or Accountable for, a task you can start because the one it waited on is done, the reminder you set on a task, a task due today or late, a call or meeting coming up, an appointment about to start, a booking from your booking page, a task of yours or one you follow completed by a colleague, moved to another day or commented on, a mention (@) in a comment on a task. About customers: a customer writing to you, a reply to one of your sequences, a quote of yours opened, accepted or declined by the customer, a contract of yours reaching its notice period, a message from the website form. In the team: a quote approval request and its outcome, a deal of yours won, chat messages and mentions, mentions in notes. On tickets: when the SLA has used up half its time and then 80%, so you can still do something about it, and on breach, which also alerts the people in the group named in the policy; a bad rating from the customer. On jobs and invoices: a visit you are put on, moved or taken off, a stalled job, hours over budget or a margin below threshold, an invoice you issued that SDI discarded or could not deliver. Automations can add more.35:T437,Yes, in My notifications, under 'What to be notified about', there is a switch for each kind of alert, and the choice applies to all your devices. Fourteen are on by default, the ones that usually need someone straight away: a lead assigned to you, one of your tasks falling due, a ticket close to its SLA or past it, a contract of yours reaching its notice period, a reply to a sequence, a customer of yours writing to you, a customer opening, accepting or declining your quote, an appointment about to start, a booking received, a mention in the chat and a visit you are put on. The others — channel, direct and group messages, mentions in notes, quote approvals, won deals, completed tasks, bad ticket ratings — are off until you turn them on. 'All notifications on this account' pauses them all without losing your individual choices. Only the choices you actually make are stored, so a kind of alert added later arrives at whatever it is meant to be by default. Alerts not in the list never arrive as a push, and the bell inside Flux keeps showing everything regardless.36:T445,An administrator manages them at Settings → Lists, 'Activity outcomes' section. For each outcome they choose the name, which kinds of task it applies to and its effects: - change the lead's status (for example 'Not interested' moves it to Unqualified); - stop the person's email sequences; - ask for the reason, in the customer's words; - propose the next step, of which kind and in how many days; - book an appointment, possibly handing the lead to the person who will hold it, who gets the appointment and a notice; - propose the conversion: in the work queue, once the outcome is saved on a lead (for example 'Wants a quote'), the lead's conversion opens there and then (into a contact and a company, with a deal if you choose one), and the queue moves on. Each outcome applies to leads and customers, to leads only or to customers only: 'Unqualified' is not offered when calling a customer. The effects apply both from 'How did it go?' and from the work queue. A retired outcome is no longer offered but stays on the activities already recorded; renaming one does not change the history.37:T4a6,In the 'To reconcile' tab each incoming movement has a proposal — an invoice, an order or the customer's credit — with its reasons written out (invoice number in the description, IBAN seen before for this customer, amount equal to what is owed or to the next installment…) and a grade: Sure, Likely or Weak. If the payment was already recorded by hand, Flux proposes linking it ('Link') instead of recording it again, so it is not counted twice. 1. 'Confirm' accepts that movement's proposal; a weak proposal asks you to confirm. 2. 'Choose…' opens 'Where this movement goes': pick the customer and the invoices, the rest goes to credit. 3. 'Confirm the N sure ones' confirms together only the sure proposals, which explain the whole amount with no doubt and no close alternative. 4. 'Ignore' sets a movement aside; it can be restored. Nothing is confirmed by itself. Outgoing movements are in 'Money out' and are ignored, unless they are a refund already recorded. From 'Reconciled', 'Undo match' deletes a receipt the bank created, or unlinks one recorded by hand. On every confirmation Flux learns the payer's IBAN; on the keyboard, arrows to move, Enter to confirm, I to ignore.38:T464,Jobs → Setup → Job types (the same page is also in Settings), for administrators only. Each type has a name and its stages in the order a job goes through them; for each stage you say whether it is 'Works done', whether it 'Closes the job', whether it is 'To plan', after how many days a job left there is stalled, and its weight for progress. At least one stage must not close the job, and a stage that holds jobs cannot be removed. The numbering prefix (letters and digits, at most eight) gives numbers like FV-2026-0012: one counter per prefix and year, shared by types with the same prefix; with no prefix it is COM. Roles, one per line, are the ones people can have on the job and that activity template lines can name. In the type you also choose the activity template applied on creation, how its jobs are billed and below which margin to warn. Two switches say what its jobs use: without 'Staff planning' a job has no Visits tab (it stays only if visits were already planned); without 'Costing and margin' it shows no costing and sends no hours or margin alerts. A type you no longer use is retired, not deleted.27:["$","$L28",null,{"formats":{"number":{"grouped":{"useGrouping":"always","maximumFractionDigits":2}}},"locale":"en","messages":{"linkedWork":{"title":"Tasks and appointments","newTask":"New task","newAppointment":"New appointment","tasks":"To do","noTasks":"Nothing to do on this record.","overdue":"overdue","to":"to {name}","done":"{count, plural, one {{count, number, grouped} task done} other {{count, number, grouped} tasks done}}","appointments":"Appointments","noAppointments":"No appointment ahead.","repeats":"repeats","showDone":"{count, plural, one {Show the completed one} other {Show the {count, number, grouped} completed}}","hideDone":"Hide the completed","doneTitle":"Completed","completedOn":"Completed {date}","completedBy":"by {name}","doneLoadFailed":"The completed tasks could not be loaded.","doneMore":"The latest {count}: the rest are on the Tasks page.","stageTasks":"Stage «{stage}»","stageProgress":"{done} done · {open} to do","stageAuto":"Once these are done, the job moves on to the next stage by itself.","stageNone":"No open task in this stage.","otherTasks":"Other tasks"},"analytics":{"funnel":{"title":"Sales Funnel","subtitle":"Lead-to-won conversion analysis — last {days} days","totalLeads":"Total Leads","totalLeadsDesc":"Entered the funnel","won":"Won","wonDesc":"Deals closed won","overallRate":"Overall Rate","overallRateDesc":"Lead → Won","avgCycle":"Avg Cycle","avgCycleDesc":"Deal creation → won","conversionFunnel":"Conversion Funnel","stageRates":"Stage Conversion Rates","avgLeadConversion":"Avg lead conversion time","avgDealCycle":"Avg deal cycle","leadsBySource":"Leads by Source","back":"Pipeline","daysLabel":"{count} days","conversionStep":"{rate}% conversion ({from} → {to})","stages":{"leads":"Leads","converted":"Converted leads","contacts":"Contacts (from leads)","deals":"Deals","quotesSent":"Quotes sent","won":"Won"},"daysShort":"{days}d","unknownSource":"Unknown source","wonBySource":"Won by source","wonCount":"{count, plural, one {{count, number, grouped} won} other {{count, number, grouped} won}}"}},"appointment":{"title":"Appointments","new":"New Appointment","edit":"Edit Appointment","cancel":"Cancel Appointment","cancelConfirm":"Are you sure you want to cancel this appointment? 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Automatic: Italian for an address in Italy or with no country, English otherwise.","priceList":"Price list","priceListNone":"No price list (catalogue prices)","priceListHint":"Quotes, orders and invoices for this customer propose the prices on this list.","priceListRetired":"{name} (retired)","sectionsLabel":"Company form sections"},"createSuccess":"Company created.","updateSuccess":"Company updated.","deleteSuccess":"Company deleted.","deleteFailed":"Failed to delete company.","deleteConfirm":"Delete this company? 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All stored values will be permanently removed.","deleteSuccess":"Field deleted.","deleteFailed":"Failed to delete field.","form":{"namePlaceholder":"e.g. LinkedIn URL","optionsPlaceholder":"Option A, Option B, Option C"},"noFieldsYet":"No custom fields yet for: {entities}.","refused":{"taken":"A field with this name already exists on {entity}."}},"email":{"title":"Email Settings","smtpHost":"SMTP Host","smtpPort":"SMTP Port","smtpUser":"SMTP Username","smtpPassword":"SMTP Password","fromName":"From Name","fromEmail":"From Email","description":"Configure SMTP or Resend for sending campaigns and system emails.","testEmail":"Send Test Email","testSuccess":"Test email sent.","testError":"Failed to send test email.","saveSuccess":"Email settings saved.","subtitle":"Configure how the CRM sends marketing and system emails.","providerLabel":"Email Provider","resendDesc":"API-based, free tier 100/day","smtpDesc":"Any mail server or relay","resendConfig":"Resend Configuration","apiKey":"API Key","apiKeyHint":"Get your API key from resend.com → API Keys. Your sender domain must be verified.","smtpConfig":"SMTP Configuration","serverHost":"Server / Host","port":"Port","useSsl":"Use SSL/TLS (port 465)","username":"Username","password":"Password","commonConfigs":"Common SMTP configurations","senderIdentity":"Sender Identity","displayName":"Display Name","fromAddress":"From Address","recipientsWillSee":"Recipients will see: {identity}","testConnection":"Test Connection","sendTest":"Send Test Email","testHint":"Sends a test email using the current (unsaved) configuration.","saveSettings":"Save Settings","savedSuccess":"Email settings saved.","testFailed":"Test failed: {error}","testSent":"Test email sent to {email}. 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All deals must be moved to another stage first.","deleteSuccess":"Stage deleted.","deleteFailed":"Cannot delete a stage that has active deals.","deleteTitle":"Delete “{name}”?","kind":{"open":"Open","won":"Won","lost":"Lost"},"kindRefused":{"anotherWon":"Another stage already closes deals as won. Change that one first.","anotherLost":"Another stage already closes deals as lost. Change that one first.","hasDeals":"This stage has deals in it. Move them before changing what the stage means."},"lossReasons":{"title":"Loss reasons","description":"What people choose from when they mark a deal as lost. 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Try again.","refused":{"default":"The first pipeline cannot be deleted.","hasDeals":"There are deals in this pipeline: move or close them first."}},"requirements":{"open":"What this stage asks","title":"What «{stage}» asks before a deal moves on","help":"Checked whenever a deal leaves this stage for a later one or for won — from the board, the deal page, the form, the rules and the API. 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Then it leaves the list."},"category":{"title":"Company categories","help":"What kind of business a company is."},"type":{"title":"Company types","help":"What a company is to you."},"lossReasons":{"title":"Loss reasons","help":"What people choose from when a deal is lost — managed beside the pipeline stages."},"empty":"Nothing here yet: entries are created from the company form.","companies":"{count, plural, one {{count, number, grouped} company} other {{count, number, grouped} companies}}","rename":"Rename","merge":"Merge","delete":"Delete","save":"Save","cancel":"Cancel","saved":"Saved.","merged":"Merged.","deleted":"Deleted.","failed":"Could not complete the change.","mergeTitle":"Merge “{name}” into…","mergeHelp":"{count, plural, =0 {It has no companies.} one {Its {count, number, grouped} company moves to the one you choose.} other {Its {count, number, grouped} companies move to the one you choose.}} Then it is removed.","mergeInto":"Choose where to merge it","deleteTitle":"Delete “{name}”?","deleteHelp":"{count, plural, =0 {No company uses it.} one {{count, number, grouped} company will be left without one.} other {{count, number, grouped} companies will be left without one.}}","refused":{"empty":"A name is needed.","taken":"Another entry already has that name. 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It is already in your calendar."},"job_assigned":{"label":"I am put on a visit","help":"You are put on a job's visit, it is moved, or you are taken off: it is where you have to be."},"ticket_rated_bad":{"label":"A customer rates my ticket badly","help":"After a ticket you handled was resolved, the customer answered that it did not go well."},"chat_mention":{"label":"A mention in the chat","help":"A colleague names you in a conversation (@Name), even one you have muted."},"task_assigned":{"label":"A task is assigned to me","help":"A colleague, a rule or an activity template gives you a task, or makes you responsible for one in its RACI. Never for the ones you give yourself."},"task_unblocked":{"label":"I can start a task that was waiting","help":"The task one of yours was waiting on is done, and it waits on no other."},"task_reminder":{"label":"A task's reminder","help":"The reminder you set on a task with a time: at the time, 15 minutes before, a day before."},"task_rescheduled":{"label":"A task of mine, or one I follow, gets a new due date","help":"A colleague moves the due date of a task you own, are assigned or follow."},"task_mention":{"label":"I am mentioned on a task","help":"A colleague names you (@Name) in a comment on a task: you start following it and can open it."},"task_comment":{"label":"A comment on a task of mine or one I follow","help":"Somebody comments on a task you own, are assigned, are in the RACI of, or follow."},"meta_page_failing":{"label":"A Meta page stops sending leads","help":"A Facebook page's connection no longer works: connect it again from Settings → Meta."},"day_briefing":{"label":"The day's briefing","help":"When the working hours start, every day: appointments, today's tasks and the overdue ones."},"automation":{"label":"An automation rule notifies you","help":"The notices an automation rule sends you."},"system":{"label":"An automation rule failed","help":"To whoever manages the rules, once a day per rule at most."},"job_hours_over":{"label":"A job goes over its hours","help":"The hours worked went past the job's budgeted hours."},"job_margin_below":{"label":"A job's margin falls below the threshold","help":"The forecast margin is under its job type's threshold."},"job_stalled":{"label":"A job is stalled","help":"A job has been in its stage longer than the stage allows."},"order_created":{"label":"An order comes from an integration","help":"An order written by the assistant or another integration."},"quote_proposed":{"label":"A quote to review","help":"A draft quote prepared by an integration: you decide whether to send it."},"sdi_status":{"label":"SDI answers about an invoice","help":"Delivered, discarded or not delivered: a discard must be fixed within five days."},"ticket_created":{"label":"A request from the website form","help":"A ticket opened from the website's support form."},"mail_archive":{"label":"An archived email that matched nobody","help":"An email copied to your archive address that matched nobody in Flux."}},"noServiceWorker":"No service worker is running on this page, so nothing can receive a notification. Reload the page; if it persists, the app is running in development mode, where the worker is deliberately not registered.","lastSuccess":"last received {date}","neverReceived":"nothing received yet"},"notificationCenter":{"title":"Notifications","markAllRead":"Mark all read","markRead":"Mark as read","empty":"No notifications yet","settings":"Notification settings","description":"Alerts about tasks, deals, tickets, quotes and invoices.","markAllReadShort":"Mark read","filterAll":"All","filterUnread":"To read","emptyUnread":"You have read everything.","unread":"Unread","days":{"today":"Today","yesterday":"Yesterday","week":"Last 7 days","older":"Older"}},"contracts":{"title":"Contracts","subtitle":"Recurring agreements with customers: value, term, renewal and notice.","newContract":"New contract","edit":"Edit contract","delete":"Delete","mrr":"Monthly recurring revenue","mrrDesc":"{count, plural, one {{count, number, grouped} contract in force} other {{count, number, grouped} contracts in force}}","arr":"Annual recurring revenue","arrDesc":"Twelve times the monthly figure, on contracts in force today.","renewalsDue":"Renewals to decide","renewalsDueDesc":"Within a month of the notice deadline, or past it.","views":{"all":"All","renewal_due":"To decide","active":"In force","expired":"Expired","cancelled":"Cancelled"},"phases":{"active":"In force","renewal_due":"To decide","expired":"Expired","upcoming":"Not started","draft":"Draft","cancelled":"Cancelled"},"statuses":{"draft":"Draft","active":"Active","cancelled":"Cancelled"},"periods":{"monthly":"month","quarterly":"quarter","semiannual":"half-year","annual":"year"},"empty":"No contracts in this view.","contract":"Contract","status":"Status","amount":"Amount","monthly":"Per month","termEnd":"Term ends","noticeBy":"Notice by","noCompany":"Company deleted","autoRenews":"renews itself","titleLabel":"Title","titlePlaceholder":"e.g. Support and maintenance 2026","company":"Company","chooseCompany":"Choose the company…","owner":"Owner","ownerDefault":"You, unless you choose","amountLabel":"Recurring amount","period":"Every","currency":"Currency","startDate":"Start","endDate":"End of term (empty: no end)","noticeDays":"Notice days","statusLabel":"Status","autoRenewLabel":"Renews itself for","renewalMonths":"months","notes":"Notes","cancel":"Cancel","save":"Save","saving":"Saving…","saved":"Contract saved.","deleted":"Contract deleted.","failed":"Something went wrong.","deleteTitle":"Delete this contract?","deleteDescription":"It also disappears from recurring revenue. For a customer who cancelled, set the status to Cancelled instead: it stays in the history.","footnote":"Status computed on {on} from the contract dates. Its owner is notified a month before the notice deadline. Amounts are added without currency conversion.","form":{"glanceTitle":"At a glance","subtitle":"A recurring agreement: what it is worth, how long it runs, how it renews.","customerTitle":"Customer","customerSubtitle":"Who the contract is with, and who looks after it.","title":"Title","titlePlaceholder":"e.g. Support and maintenance 2026","company":"Company","companyPlaceholder":"Choose the company…","contact":"Contact","contactPlaceholder":"Choose the contact…","owner":"Owner","ownerPlaceholder":"Choose a person…","ownerHint":"Gets the notice as the term end approaches. Left empty, that is you.","valueTitle":"Value","valueSubtitle":"What is billed, and how often.","amount":"Recurring amount","billingPeriod":"Every","currency":"Currency","status":"Status","perMonth":"Per month","perYear":"Per year","termTitle":"Term, notice and renewal","termSubtitle":"These dates decide where the contract stands and when it asks for a decision.","startDate":"Start","endDate":"End of term","endDateHint":"Empty: a contract with no end.","noticeDays":"Notice days","renewalTermMonths":"Renewal length (months)","autoRenew":"Renews itself","autoRenewHint":"At the end the term starts again for that length, and the notice repeats before every renewal.","noEnd":"no end","asksFrom":"Will ask for a decision from {date}.","notes":"Notes","notesPlaceholder":"Particular terms, references, what it covers","sla":"Support SLA","noSla":"The general policy","slaHint":"Tickets from this customer are held to it while the contract is active.","billingAuto":"Bills itself","billingAutoHint":"Each period's invoice draft is made by itself, once: never two for one period. A person issues it.","taxPercent":"VAT rate of the period (%)","taxPercentPlaceholder":"The workspace's","taxPercentHint":"For a period's invoice with no lines, at the contract's amount. Empty: the starting rate in Settings → General.","billingAdvanceDays":"Days ahead of the period","renewalEmail":"Email the customer about renewal","renewalEmailHint":"Once per term, when the renewal window opens: when it renews and by when to cancel."},"searchPlaceholder":"Search by title, customer or owner…","back":"Back to contracts","detail":{"perYearHint":"{amount} a year","tabCustomer":"Customer","tabValue":"Value","tabTerm":"Term","tabNotes":"Notes"},"viewLabel":"Which contracts to show"},"sequences":{"title":"Follow-up sequences","subtitle":"Automatic emails days apart, which stop when the recipient replies or unsubscribes.","newSequence":"New sequence","back":"All sequences","empty":"No sequences yet. Create one, then enroll leads or contacts from their page or with an automation rule.","noReplyDetectionTitle":"Replies are not detected","noReplyDetectionBody":"This installation does not receive inbound email, so a sequence cannot tell that the recipient replied and keeps writing to them. It still stops on unsubscribe, bounce, lead conversion and by hand. To detect replies, configure the inbound email webhook (RESEND_INBOUND_WEBHOOK_SECRET).","name":"Name","namePlaceholder":"e.g. Welcome new leads","for":"For","entity":{"lead":"Leads","contact":"Contacts"},"steps":"Steps","inProgress":"In progress","completed":"Completed","replied":"Replied","stoppedOther":"Stopped","paused":"paused","description":"Description","activeLabel":"Active: sends steps when they are due","pausedLabel":"Paused: nothing is sent, enrollments keep their place","stepN":"Step {n}","moveUp":"Move up","moveDown":"Move down","removeStep":"Remove step","waitFirst":"Send after enrolling, waiting","waitNext":"Send after the previous step, waiting","days":"days","fromTemplate":"Load from template…","subject":"Subject","body":"Text","placeholdersHint":"You can use {examples} and the other template placeholders. The unsubscribe link is added at the bottom if you leave it out.","addStep":"Add step","delete":"Delete sequence","deleteConfirm":"Delete this sequence? Its enrollments are stopped and queued emails cancelled.","deleted":"Sequence deleted.","save":"Save","saving":"Saving…","saved":"Sequence saved.","failed":"Something went wrong.","enrolled":"{count, plural, one {{count, number, grouped} enrolled} other {{count, number, grouped} enrolled}}","noEnrollments":"Nobody enrolled yet.","recipient":"Recipient","status":"Status","progress":"Steps sent","lastSent":"Last sent","nextSend":"Next send","stop":"Stop","stoppedToast":"Enrollment stopped.","statuses":{"active":"In progress","completed":"Completed","stopped":"Stopped"},"reasons":{"replied":"Replied","unsubscribed":"Unsubscribed","bounced":"Address bounces","converted":"Lead converted","missing_email":"No email","record_deleted":"Record deleted","email_changed":"Email changed","manual":"Stopped by hand","outcome":"Stopped by an activity's outcome","with_assistant":"With the assistant"},"sequenceButton":"Sequence","noSequencesFor":"No active sequences for this kind of record.","chooseSequence":"Choose a sequence…","enroll":"Enroll","enrolledToast":"Enrolled in the sequence.","close":"Close","detail":{"active":"Active","paused":"Paused","forEntity":"{entity, select, lead {For leads} contact {For contacts} other {}}","stepCount":"{count, plural, one {{count, number, grouped} step} other {{count, number, grouped} steps}}","stepDelay":"{days, plural, =0 {right away} one {after {days, number, grouped} day} other {after {days, number, grouped} days}}","noSubject":"No subject yet"},"businessDays":"Count working days only (Monday to Friday)","sendWindow":"Send between","sendFrom":"From","sendUntil":"Until","sendWindowHelp":"On the workspace's clock. A step that falls outside waits for the next opening. Leave empty to send at any hour.","stepKind":"Step","kinds":{"email":"Send an email","task":"Create a task"},"taskType":"Task type","taskTypes":{"call":"Call","email":"Email","meeting":"Meeting","todo":"To-do","approval":"Approval"},"taskTitle":"Task title","taskNote":"Note for the salesperson","replyInThread":"Send as a reply in the same thread (Re: the first email's subject)","taskSummary":"{type}: {title}","replySummary":"Reply in the thread"},"invoicing":{"title":"E-invoicing","subtitle":"Who issues this workspace's invoices. You can save it incomplete: an invoice can only be issued once everything is valid.","ready":"Ready to issue invoices.","notReady":"Before an invoice can be issued:","sections":{"identity":"Identity","address":"Registered office","rea":"Company register (optional)","payment":"Payment","contacts":"Contacts"},"problems":{"missing":"missing","invalid":"not valid"},"fields":{"personName":"Private customer's first and last name","legalName":"Legal name","vatNumber":"VAT number (partita IVA)","fiscalCode":"Tax code (codice fiscale)","taxRegime":"Tax regime","street":"Address","zipCode":"Postal code","city":"City","province":"Province (code)","country":"Country","reaOffice":"REA office (province code)","reaNumber":"REA number","shareCapital":"Share capital","soleShareholder":"Sole shareholder","liquidationStatus":"Liquidation status","email":"Email","phone":"Phone","iban":"IBAN","bankName":"Bank","name":"Company name","sdiCode":"Recipient code (SDI)","pec":"PEC","rechargeStampDuty":"Recharge stamp duty to the customer"},"soleShareholderOptions":{"none":"Not stated","SU":"Sole shareholder","SM":"Several shareholders"},"liquidationOptions":{"none":"Not stated","LN":"Not in liquidation","LS":"In liquidation"},"save":"Save","saving":"Saving…","saved":"Invoicing details saved.","failed":"Could not save.","billingTitle":"Billing","customerReady":"Complete for receiving an e-invoice.","customerNotReady":"Before an invoice can be issued to this customer:","rechargeStampDutyHint":"When stamp duty is due, the invoice gets a €2.00 line \"Imposta di bollo assolta in modo virtuale\", excluded from VAT (N1). Without it, you bear the stamp.","sdi":{"title":"Transmission to SDI","subtitle":"How issued invoices reach the Exchange System.","channel":"Channel","manual":"Manual: I download the XML and send it myself","environment":"System","demo":"Test (does not reach the Agenzia)","production":"Live","manualHint":"Every issued invoice shows the XML to download and upload to the Fatture e Corrispettivi portal or your intermediary, and a button to mark it as sent.","username":"Account username","password":"Account password","passwordKept":"Leave empty to keep the saved one","autoSend":"Send every invoice as soon as it is issued","autoSendHint":"Otherwise you send it from the invoice page, after checking it.","hintTransmitter":"Invoices sent through {provider} name {provider} as the transmitter, as the intermediary requires.","hintAccount":"The {provider} account needs the e-invoicing service with API access, and the issuer's VAT number, enabled.","hintDemo":"On the test system invoices do not reach the Agenzia: use it to check the setup, then switch to the live one.","saveAndTest":"Save and check the credentials","save":"Save","saved":"Settings saved.","connected":"Connected to {provider}.","failed":"The operation did not succeed.","token":"Access token","accountId":"Company ID","accountIdPlaceholder":"Filled in by the check, when the token reaches a single company","hintFicToken":"Create the token in Fatture in Cloud › Settings › Connected applications, with access to invoices, credit notes and settings (VAT rates). It does not expire until you revoke it.","hintFicTotals":"Fatture in Cloud recomputes the totals itself: before sending, Flux compares them with the invoice's. If they differ by even a cent the document is deleted from Fatture in Cloud and nothing is sent to SDI.","hintFicNumbers":"Invoices are created in Fatture in Cloud with Flux's number and date: do not issue invoices of the same series from Fatture in Cloud too, or the numbers will collide."},"dunning":{"title":"Automatic payment reminders","help":"Overdue invoices are chased by themselves each morning: one reminder per level, in the customer's language, to their main address. Never for an invoice paid or credited.","enabled":"Send reminders by themselves","levels":"Days past the due date","levelsHelp":"Up to five levels, e.g. 7, 21, 45. An invoice past several levels at once gets one reminder.","save":"Save","saved":"Reminders saved","invalid":"Write one to five numbers of days, between 1 and 365."}},"invoices":{"title":"Invoices","subtitle":"Invoices and credit notes. A draft has no number: it gets one when issued, in order and without gaps.","empty":"No invoices yet. Create the first with “New invoice”.","number":"Number","date":"Date","customer":"Customer","type":"Type","status":"Status","total":"Total","draftNumber":"Draft","types":{"TD01":"Invoice","TD04":"Credit note","TD02":"Deposit invoice"},"statuses":{"draft":"Draft","issued":"Issued"},"back":"All invoices","numberTitle":"Invoice no. {number}","draftTitle":"Draft invoice","delete":"Delete draft","deleteConfirm":"Delete this draft? It has no number yet, so it leaves no gap.","deleteFailed":"The draft was not deleted: it may have been issued meanwhile. Reload the page.","save":"Save","saved":"Draft saved.","issue":"Issue","issuedToast":"Invoice no. {number} issued.","issueTitle":"Issue this invoice?","issueDescription":"It gets the next number and today's date now, and the issuer, customer and lines are frozen. An issued invoice cannot be deleted or edited: it is corrected with a credit note.","cancel":"Cancel","cannotIssue":"Before this can be issued:","issuerLabel":"Issuer","customerLabel":"Customer","problems":{"no_lines":"at least one line","line_without_description":"line {line}: description","line_quantity":"line {line}: a quantity above zero","line_without_price":"line {line}: no price (something given away is priced, with a 100% discount)","zero_rate_without_nature":"line {line}: 0% VAT without a Natura code","nature_with_vat":"line {line}: Natura code on a taxed line","unknown_nature":"line {line}: unknown Natura code","not_positive":"a total above zero","stamp_override_without_reason":"stamp duty: write the reason for the manual choice","credit_exceeds_residual":"the credit note exceeds what is left to credit on the invoice","credit_without_original":"the invoice to credit is missing or no longer issued","deduction_exceeds":"A deposit taken off exceeds the taxable of a VAT rate: the order changed after the deposit invoice.","installments_total":"The installments do not add up to the invoice total","installment_before_issue":"An installment falls due before the invoice date","currency_not_eur":"Invoice in a currency other than the euro: the exchange rate is needed, issue it in euros"},"lines":"Lines","description":"Description","quantity":"Quantity","unitPrice":"Price","discount":"Discount %","vat":"VAT %","nature":"Natura","net":"Net","removeLine":"Remove line","addLine":"Add line","chooseNature":"Choose…","series":"Series","mainSeries":"main","dueDate":"Due date","documentDiscount":"Document discount %","paymentMethod":"Payment method","notes":"Notes","subtotal":"Net","on":"on","createFromOrder":"Invoice","stampTitle":"Stamp duty","stampApplied":"€2.00 applied","stampNotApplied":"Not applied","stampReasons":{"above_threshold":"Due: VAT-free lines that attract it add up to {base}, above the €77.47 threshold.","below_threshold":"Not due: VAT-free lines that attract it add up to {base}, within the €77.47 threshold.","only_exempt_lines":"Not due: the VAT-free lines ({exempt}) are exports, intra-EU or equivalent supplies, exempt from stamp duty.","no_vat_free_lines":"Not due: every line carries VAT.","forced_on":"Applied by choice, against the automatic assessment (lines that attract it: {base}).","forced_off":"Not applied by choice, against the automatic assessment (lines that attract it: {base})."},"stampModes":{"auto":"Automatic (from the Natura codes)","force_on":"Apply anyway","force_off":"Do not apply"},"stampReasonLabel":"Reason","stampReasonPlaceholder":"Why this differs from the automatic assessment","stampRecharged":"Recharged to the customer as a separate N1 line.","stampBorne":"Borne by the issuer, not recharged.","stampChangeSetting":"Change setting","stampLine":"Imposta di bollo assolta in modo virtuale","stampLineAuto":"added automatically","stampSummaryTitle":"Stamp duty {year}","stampSummaryHint":"An estimate from issued invoices. The amount to pay is the one the Agenzia delle Entrate publishes in the reserved area from SDI data. Deadlines account for deferrals under €5,000 and weekends, not public holidays.","quarter":"Quarter","quarterN":"Q{n}","invoicesWithStamp":"Invoices with stamp","amount":"Amount","f24Code":"F24 tax code","payBy":"Pay by","deferred":"deferred","newInvoice":"New invoice","product":"Product","offCatalogue":"Off catalogue","searchProduct":"Search a product…","noProducts":"No products.","descriptionPlaceholder":"What you are invoicing","new":{"subtitle":"Customer, lines and payment on one page: save as a draft or issue straight away.","customerTitle":"Customer","customerHint":"Who it is addressed to. Start from an order to copy its lines and discount.","chooseCustomer":"Choose the customer…","searchCustomer":"Search by name or VAT number…","noCustomers":"No companies.","chooseCustomerFirst":"choose the customer","fromOrder":"From an order (optional)","noOrder":"No order","searchOrder":"Search by number or customer…","noOrders":"No orders to invoice.","hasDraft":"already has a draft","fromOrderHint":"Pick an order and its lines and discount are filled in, still editable.","loadingOrder":"Loading the order's lines…","orderLoaded":"Lines of order {number} loaded ({count}).","orderGone":"That order no longer exists.","orderHasDraft":"This order already has a draft invoice.","openDraft":"Open the draft","customerReady":"Tax details complete","completeCustomer":"Complete the details","linesHint":"Pick a product from the catalogue or type the line. At 0% VAT, give the Natura code.","paymentTitle":"Payment and details","notesPlaceholder":"References, reason for payment, extra bank details","summaryTitle":"Summary","saveDraft":"Save draft","draftAnyway":"You can still save it as a draft and finish it later.","readyToIssue":"Ready to issue.","readyNoPermission":"Complete. Issuing needs an administrator: save it as a draft.","savedNotIssued":"Draft saved but not issued: the invoice page lists what is missing.","balanceNotice":"The order has {count, plural, one {a deposit invoice} other {{count, number, grouped} deposit invoices}} to take off: save the draft, check the deductions and the total, then issue it from its page."},"searchPlaceholder":"Search by number or customer…","allInvoices":"All","noMatches":"No invoice matches the search.","files":{"downloadPdf":"Courtesy PDF","downloadXml":"FatturaPA XML","send":"Send to customer","sendTitle":"Send the courtesy copy","sendDescription":"The customer receives the PDF as an attachment, from the sender set in Settings › Email. The message says the copy has no fiscal value.","sendButton":"Send","sent":"Courtesy copy sent to {to}.","archivedOn":"XML and PDF archived on {when}","notArchived":"Files not archived yet.","archiveNow":"Archive now","archivedToast":"XML and PDF archived.","archiveFailed":"Archiving failed.","emailedOn":"Sent on {when} to {to}","partPdf":"Invoice {number} as PDF (courtesy copy)"},"credit":{"button":"Credit note","title":"Create a credit note","description":"It starts as a draft with the invoice's lines. Numbering continues the series, and on issue its amount comes off what is left on the invoice.","fullTitle":"Full credit","fullHint":"Every line as invoiced. Issue it as it is.","partialTitle":"Partial credit","partialHint":"Starts from the same lines: lower quantities or prices, or remove the lines that are not credited.","create":"Create draft","cancel":"Cancel","cardTitle":"Credit notes","fullyCredited":"Credited","partlyCredited":"Partly credited","invoiced":"Invoiced","credited":"Credited","residual":"Left","draftNote":"Draft credit note","draftsDontCount":"Drafts do not count until they are issued.","creditsInvoice":"Credits","residualLeft":"{amount} left to credit","noteNumber":"Credit note no. {number}"},"payments":{"recorded":"Payment recorded.","settleWithoutCash":"Withholding, commission or write-off","settleHint":"Closes part of the invoice with no money arriving: it is not collected, and the reminders stop.","settleKind":"What closes the invoice","settleNote":"Note (optional)","recordSettlement":"Record","recordWithholding":"Record as withholding","settled":"Recorded: the invoice no longer asks for it.","withholdingHint":"{amount} is missing: is it the {rate}% of the taxable amount the bank withholds on a «bonifico parlante»?","kinds":{"withholding":"Withholding kept by the bank","fee":"Financing company's commission","writeoff":"Write-off"},"recordedWithCredit":"Payment recorded: {amount} beyond what was owed stays as the customer's credit.","removed":"Payment deleted.","removedToCredit":"Payment taken back: the amount returned to the customer's credit.","overpaidHint":"The invoice received more than it owes. Keep the difference as the customer's credit, for their next invoices, or record what you gave back.","moveToCredit":"Move {amount} to credit","movedToCredit":"{amount} moved to the customer's credit.","due":"Due after credit notes","partOf":"part of a {amount} payment","creditAvailable":"The customer has {amount} of credit.","useCredit":"Use {amount}","refund":"Record a refund of {amount}","refundHint":"The customer paid more than owed: record what was given back.","recordRefund":"Record the refund"},"deposit":{"created":"Deposit invoice draft created: check it and issue it.","numberTitle":"Deposit invoice no. {number}","draftTitle":"Draft deposit invoice","rate":"VAT {rate}%","takesOff":"Deducts the deposits:","takenOffIn":"Deducted in invoice no. {number}","create":"Deposit invoice","createTitle":"New deposit invoice","createHint":"Enter the deposit, VAT included: it is split across the order's VAT rates. A draft opens, to check and issue.","amount":"Deposit amount (VAT included)","leftToInvoice":"{amount} left to invoice.","percentOf":"Or a share of the order:","percentAria":"{percent}% of the order","cancel":"Cancel","createDraft":"Create the draft","amountInvalid":"Enter an amount greater than zero.","failed":"The deposit invoice could not be created.","createBalance":"Balance invoice","receivedNotInvoiced":"A deposit of {amount} was received and is not invoiced yet: a payment received in advance is invoiced when it arrives."},"terms":{"installmentOf":"Installment {n} of {count} · {amount}","installmentPaid":"paid","installmentLate":"overdue, {amount} left","installmentPartly":"{amount} left","installmentOpen":"to pay","label":"Payment terms","single":"One payment (date above)","custom":"Custom installments","installment":"Installment {n}","installments":"Installments","fromIssue":"Dates are counted from the issue date.","dueDateOf":"Due date of installment {n}","amountOf":"Amount of installment {n}","remove":"Remove installment {n}","add":"Add installment","matches":"The installments add up to {total}.","mismatch":"The installments add up to {sum}, the invoice to {total}.","paidOf":"{paid} paid","settled":"settled","customerDefault":"Usual payment terms","none":"None (due date chosen on the invoice)","presets":{"immediate":"Due on receipt","d30":"30 days from invoice","d60":"60 days from invoice","d30eom":"30 days end of month","d60eom":"60 days end of month","d90eom":"90 days end of month","d30_60eom":"30-60 days end of month","d30_60_90eom":"30-60-90 days end of month","p30_70":"30% on invoice, 70% at 30 days","p50_50":"50% on invoice, 50% at 30 days"}},"filters":{"draft":"Drafts","issued":"Issued","unpaid":"To collect","overdue":"Overdue","sdi":"SDI problems"},"paymentColumn":"Payment","paymentState":{"overdue":"{days} days overdue · {amount}","open":"{amount} · due {date}","paid":"Paid","overpaid":"Paid beyond what is owed","credited":"Credited"},"issuedInMonth":"Issued in {month}","paymentBadge":{"overdue":"{days} days overdue"},"nextInstallment":"Next installment","sdiReminder":"Invoice issued: the XML file now has to reach SDI. Download it and upload it to the Fatture e Corrispettivi portal, or send a copy to your intermediary.","downloadXml":"Download the XML","issueSummary":{"document":"Document","series":"series {series}","date":"Issue date","customer":"Customer","total":"Document total","fromTerms":"From the payment terms, counted from today"},"reminder":{"overdue":"{days} days overdue: {amount} to collect.","lastReminder":"Last reminder on {when} ({count, plural, one {{count, number, grouped} sent} other {{count, number, grouped} sent}})","button":"Send reminder","title":"Payment reminder","description":"The customer receives a polite reminder for {amount} overdue, in their language, with the courtesy copy attached and, for bank transfers, the IBAN. It says to disregard it if they have already paid.","send":"Send reminder","sent":"Reminder sent to {to}.","partPdf":"Invoice as PDF (courtesy copy)"},"sdi":{"failed":"The operation did not succeed.","sent":"Invoice handed to {provider}: SDI usually answers within a few hours.","refreshed":"Status updated.","markedManual":"Marked as sent.","downloadXml":"Download the XML","markManual":"Mark as sent","manualReminder":"Invoice issued: the XML file now has to reach SDI. Download it and upload it to the Fatture e Corrispettivi portal or your intermediary, then mark it as sent.","interrupted":"Sending to {provider} was interrupted and it is unknown whether the file arrived. Check {provider}'s portal before sending it again.","sendFailed":"{provider} did not accept the invoice: nothing reached SDI.","providerError":"{provider} could not process the invoice.","toSend":"Invoice issued: not yet sent to SDI through {provider}.","downloadedWarning":"The XML was downloaded already: if you sent it another way, mark it as sent instead of sending it again. A second copy would be discarded.","retry":"Try sending again","send":"Send to SDI","waiting":"Sent through {provider}: waiting for SDI's answer","sentAt":"sent on {when}","refresh":"Refresh status","rejected":"Discarded by SDI","refused":"Refused by the public administration","rejectedHint":"For the Agenzia delle Entrate the invoice was not issued and the customer did not receive it. Fix the cause given (often the customer's details) and issue it again within 5 days with the same number and date.","refusedHint":"The invoice is valid but the customer refused it: usually a credit note and a new, corrected invoice are needed.","notDelivered":"Not delivered to the customer","notDeliveredHint":"The invoice is valid and available in the customer's reserved area on the Agenzia's site. Tell the customer and send them the courtesy copy.","availableHint":"SDI has no address to deliver it to, as for every private customer: the invoice is valid. Send the customer the courtesy copy.","done":{"delivered":"Delivered to the customer through SDI","available":"In the customer's area on the Agenzia's site: the normal outcome for a private customer with no PEC","accepted":"Accepted by the public administration","expired":"Terms elapsed: the public administration did not answer within 15 days","sent_manually":"Marked as sent to SDI"},"reasons":{"totals":"Fatture in Cloud computes other totals than the invoice's ({detail}): the document was deleted from Fatture in Cloud and nothing reached SDI. Send this invoice another way (download the XML).","vat":"Fatture in Cloud has no VAT rate {detail}: add it in Fatture in Cloud's settings and try again.","deposit":"Deposit invoices (TD02) are not sent through Fatture in Cloud: download the XML and transmit it another way."}},"sdiBadge":{"send_failed":"SDI send failed","error":"Intermediary error","rejected":"Discarded by SDI","not_delivered":"Not delivered","refused":"Refused by PA"},"stats":{"toIssue":"To issue","toIssueHint":"Drafts with no number","toCollect":"To collect","overdue":"Overdue","sdi":"SDI problems","sdiHint":"To fix or send again","none":"Nothing","count":"{n, plural, =0 {No invoices} one {{n, number, grouped} invoice} other {{n, number, grouped} invoices}}","stampTotal":"Year's estimate: {amount}"}},"entities":{"groups":{"work":"Tasks and calendar","crm":"Customers","sales":"Sales","jobs":"Jobs","billing":"Billing","support":"Support","marketing":"Marketing"},"types":{"lead":{"one":"Lead","other":"Leads","new":"New lead"},"contact":{"one":"Contact","other":"Contacts","new":"New contact"},"company":{"one":"Company","other":"Companies","new":"New company"},"deal":{"one":"Deal","other":"Deals","new":"New deal"},"product":{"one":"Product","other":"Products","new":"New product"},"quote":{"one":"Quote","other":"Quotes","new":"New quote"},"order":{"one":"Order","other":"Orders","new":"New order"},"contract":{"one":"Contract","other":"Contracts","new":"New contract"},"invoice":{"one":"Invoice","other":"Invoices","new":"New invoice"},"creditNote":{"one":"Credit note","other":"Credit notes","new":"New credit note"},"ticket":{"one":"Ticket","other":"Tickets","new":"New ticket"},"task":{"one":"Task","other":"Tasks","new":"New task"},"appointment":{"one":"Appointment","other":"Appointments","new":"New appointment"},"campaign":{"one":"Campaign","other":"Campaigns","new":"New campaign"},"sequence":{"one":"Sequence","other":"Sequences","new":"New sequence"},"template":{"one":"Email template","other":"Email templates","new":"New email template"},"document":{"one":"Document","other":"Documents","new":"New document"},"priceList":{"one":"Price list","other":"Price lists","new":"New price list"},"job":{"one":"Job","other":"Jobs","new":"New job"}},"statuses":{"open":"Open","won":"Won","lost":"Lost","draft":"Draft","sent":"Sent","viewed":"Viewed","accepted":"Accepted","declined":"Declined","expired":"Expired","converted":"Converted","pending_approval":"Pending approval","approved":"Approved","processing":"Processing","completed":"Completed","cancelled":"Cancelled","issued":"Issued","active":"Active","new":"New","contacting":"Contacting","engaged":"Engaged","qualified":"Qualified","unqualified":"Unqualified","todo":"To do","in_progress":"In progress","done":"Done","scheduled":"Scheduled","paused":"Paused","pending":"Pending","waiting":"Waiting","resolved":"Resolved","closed":"Closed","sending":"Sending","superseded":"Superseded"},"attachedTo":"Attached to: {type}","search":{"all":"Everything","filterLabel":"Search in","recent":"Recent","create":"Create","actions":"Actions","seeAllRecents":"All recent items"},"quickCreate":{"title":"Quick create","hint":"Choose what to create","none":"You do not have permission to create new items."},"recents":{"title":"Recent","button":"Recent items","all":"All","empty":"Nothing opened recently.","emptyGroup":"Nothing recent in this section.","clear":"Clear","clearGroup":"Clear section","hint":"The last items you opened, on this device and in this workspace."}},"recordForm":{"upgrade":"Upgrade","openFullRecord":"Open full record","merge":"Merge","goBack":"Go back","saveAnyway":"Save anyway","firstNamePlaceholder":"John","lastNamePlaceholder":"Smith","emailPlaceholder":"john.smith@example.com","jobTitlePlaceholder":"Sales Manager","tagsPlaceholder":"tech, startup, b2b"},"importExport":{"csvOnly":"Only CSV files are supported.","importFailed":"Import failed.","importFailedRetry":"Import failed. Please try again.","exportCsv":"Export CSV","importCsv":"Import CSV","importing":"Importing…","titles":{"contacts":"Import contacts","leads":"Import leads","companies":"Import companies","other":"Import"}},"assignees":{"filter":{"title":"Assignees","description":"Show the tasks of whoever you choose: yours, nobody's, people or groups.","all":"All assignees","mine":"Mine","none":"Unassigned","more":"{name} +{count}","clear":"Clear","apply":"Apply"},"assignee":"Assignee","people":"People","groupQueue":"{count, plural, one {Queue of {count, number, grouped} person} other {Queue of {count, number, grouped} people}}","addFailed":"Failed to add assignee.","removeFailed":"Failed to remove assignee.","raciTitle":"RACI Assignees","raciEmpty":"No RACI assignees yet.","selectUser":"Select user…","searchUsers":"Search users…","noUsers":"No users found.","roles":{"responsible":"Responsible (R)","accountable":"Accountable (A)","consulted":"Consulted (C)","informed":"Informed (I)"},"unassigned":"— Unassigned —","groupMembers":"Group · {count, plural, one {{count, number, grouped} member} other {{count, number, grouped} members}}","searchUsersAndGroups":"Search users and groups…","noResults":"No results found.","former":"{name} (no longer on the team)","groupsHeading":"Groups"},"lookupCombobox":{"select":"Select…","search":"Search…","create":"Create","clearSelection":"Clear selection","creating":"Creating…","noResults":"No results found."},"leadScore":{"title":"Lead score: {score}/100","tiers":{"cold":"Cold","warm":"Warm","hot":"Hot","very_hot":"Very Hot"}},"metricCard":{"vsLastMonth":"vs last month"},"customFieldsPanel":{"title":"Custom Fields","saved":"Custom fields saved.","saveFailed":"Failed to save custom fields.","selectPlaceholder":"Select…","save":"Save Custom Fields","refused":{"unknown":"The field {field} no longer exists. Reload the page.","kind":"The field {field} belongs to another kind of record.","number":"{field}: enter a number.","date":"{field}: enter a valid date.","boolean":"{field}: choose yes or no.","option":"{field}: choose one of the field's options.","url":"{field}: enter a web address starting with http:// or https://."}},"bulkActions":{"selected":"{count} selected","setStatus":"Set Status","changeStatusTo":"Change status to","assign":"Assign","assignTo":"Assign to","confirmDeleteTitle":"{count, plural, one {Delete {count, number, grouped} record?} other {Delete {count, number, grouped} records?}}","confirmDeleteBody":"Their activities, tasks and notes are deleted with them. This cannot be undone."},"recordTable":{"selectRecord":"Select {name}"},"geoAddress":{"streetPlaceholder":"1 Main Street","countryPlaceholder":"Italy","cityPlaceholder":"Milan"},"helpCenter":{"title":"Help Centre","subtitle":"Learn how to use every feature of Flux CRM. Use search or browse by section.","searchPlaceholder":"Search help…","mainSections":"Main sections","noResults":"No results for “{search}”","tryDifferent":"Try a different term.","goToSection":"Go to section","notFoundTitle":"Didn't find what you were looking for?","notFoundHint":"Contact your system administrator for personalised support.","sections":{"gettingStarted":{"title":"Getting started","subtitle":"Welcome to Flux CRM","description":"Flux CRM is your platform for managing the whole sales cycle: from the first contact with prospective customers to the sale, the work that follows it, invoicing and support.","topics":{"t01":{"q":"How do I get started after signing in for the first time?","a":"After signing in you land on the Dashboard, your home screen. There is one per kind of work — Sales, Sales manager, Administration, Support, Management — and the one for your role opens: administrators and the owner start on Management, everybody else on Sales. The selector at the top of the dashboard switches to another, and Profile → My dashboard sets the one that opens by default, on every device. You only see the ones that concern you: Administration needs the admin role and the sales module, Support the support module."},"t02":{"q":"What do I find the first time in a new workspace?","a":"Whoever administers the workspace sees the 'Get your workspace ready' card on the dashboard, with five steps: your company's details, inviting your team, importing your contacts, reviewing the pipeline stages and connecting email. Each step ticks itself when it is done, and 'Hide these steps' removes the card.\n'Load sample data' fills the workspace with sample companies, deals and activities to try things out: it only loads if there are no deals or contacts of your own yet, it uses addresses that do not exist and no automation or campaign reaches them. 'Remove sample data' takes them away without touching what you created; notes and tasks you added on the sample records go with them, and the confirmation says how many."},"t03":{"q":"What does a typical sales flow look like?","a":"The standard path is: Lead → Contact + Company → Deal (Pipeline) → Quote → Order → Invoice. A lead who shows interest is converted: the contact, the company (or private customer) and, if you want, the deal in the pipeline are created. Then the quote is sent, the customer accepts it by signing it on its own page and the quote becomes an order. If your plan includes Jobs, the work after the sale is organised in a job; finally the order is invoiced."},"t04":{"q":"How do the lists work (contacts, leads, companies, quotes, orders, products)?","a":"Each list loads one page of rows at a time, 50 by default. Above the table you will find the search box, how many rows you are seeing out of the total, the selector to switch to 25, 50, 100 or 200 rows per page, and the arrows to move between pages. Search and filters work on the whole list, not just the page on screen, so searching for a customer finds them even if they are on page twenty. Search, filters, sorting and page all end up in the page address: you can copy it and send it to a colleague, bookmark it, and the browser's back button works as you would expect."},"t05":{"q":"How does navigation work?","a":"$29"},"t06":{"q":"Can I customise the view?","a":"Yes. On a computer, at the top right you will find the language (Italian/English), the Preferences panel and the light/dark switch. In Preferences you choose the theme (Default, Aurora, Atelier, Orchid), the font, light, dark or system mode, the page width, whether the top bar stays fixed, the sidebar style and how it collapses. On a phone language and theme are in the Menu. The CRM's figures are in euros: a currency is chosen where it matters, on the deal (its amount is typed in its own currency) and on documents (a quote, an order, a contract and an invoice carry their own and are never converted). In Profile you also choose which dashboard opens first and your email signature."},"t07":{"q":"I belong to several workspaces: how do I switch between them?","a":"At the top of the sidebar is the workspace you are in: open it to switch to another one you belong to. On a phone it is in the Menu, under your name. Each workspace has its own data, your role there and its own settings, and the recents list is kept separately for each one too."}}},"quickAccess":{"title":"Search and quick access","subtitle":"Ctrl+K, quick create, recents, assistant","description":"One field to reach any record without knowing which list it is in, a menu to create a new one from wherever you are, the list of what you opened recently, and an assistant to ask how something is done.","topics":{"t01":{"q":"How do I find a record quickly?","a":"Press Ctrl+K (⌘K on a Mac) from any screen; Ctrl+J works too, and there is a 'Search' button in the header for anyone who prefers the mouse (on a phone it is the magnifying glass in the top bar). Type at least two letters and results come in as you type: up and down arrows to move, Enter to open, Esc to close. The tabs at the top of the panel narrow the search to one group — Tasks and calendar, Customers, Sales, Jobs, Billing, Support, Marketing — and only appear if you have access to more than one."},"t02":{"q":"What does the search look through?","a":"Leads, contacts and companies (name, email, phone, VAT number), deals, products and price lists, quotes, orders, jobs (number, title or customer), contracts, invoices and credit notes (document number and customer name), tickets, tasks, appointments, campaigns, sequences, email templates, and attached documents, searched by file name. A phone number is found by typing at least four of its digits. It shows at most five results per type, and matches on text contained in the field: accents do not matter, but a name with a typo in it is not found.\nYou only see what you could already see: types excluded by your role or by the plan do not appear at all, and colleagues' customers you cannot see are left out. Products and templates have no page of their own, so the result opens their list already filtered; a document opens the record it is attached to; a credit note opens its invoice."},"t03":{"q":"Can the search also open pages and create records?","a":"Yes. Besides records it understands commands: typing 'new contact' takes you straight to creating one, and typing the name of a section — 'pipeline', 'invoices', 'calendar' — takes you there. The commands for going to a page are the entries of your menu, so they include the secondary sections hidden in the sidebar; entries locked by the plan are not among them."},"t04":{"q":"How do I create something without hunting for the right page?","a":"Use 'Quick create', the button at the top of the sidebar, or on a phone 'Create' in the middle of the bottom bar. It lists by section everything you are allowed to create — lead, contact, company, deal, product, price list, quote, order, job, contract, invoice, ticket, task, appointment, campaign, sequence — and opens the create form on the right screen; on a phone the record of the section you are in comes first. The list is filtered by your permissions and by the plan, so it only holds things you can really create; if there are none, the menu says so instead of opening empty. The same entries appear in the search panel when you open it without typing anything."},"t05":{"q":"What is the recents list for?","a":"For going back to what you were looking at. The clock-with-arrow icon in the header opens the records you opened recently, grouped by type, with how long ago; some also appear in the search panel before you type. It fills in on its own when you open a record's page or a search result, newest at the top, and reopening something moves it back to the top instead of duplicating it; it keeps up to ten entries per type and eighty in all, and the panel shows twelve. On a phone the icon is in the top bar and the list opens full screen: in the installed app, which has no browser history, it is the way back to the record you had open ten minutes ago.\nIt is stored in this device's browser, for this workspace: it does not follow you from computer to phone, it disappears if you clear the site's data, and it is shared with anyone using the same browser profile. 'Clear' empties it, and on a group tab it clears only that group."},"t06":{"q":"What is the Assistant and how do I open it?","a":"It is the AI panel that opens with the sparkles button in the top bar, or with Ctrl+J (Cmd+J on a Mac). On a computer it stays beside the page, on the right, so you keep working while you talk to it; on a phone it opens full screen. Ask it how to do something in Flux, and it answers from this guide with links to the pages of your menu, or about your work: «What does my day look like?», «Which deals are stuck?», «How am I doing against the target?».\nIt is there when the plan includes the AI copilot and an administrator has not switched it off in Settings → Features; if the plan does not include it, the panel says so instead of answering. Each question counts as one of the month's AI requests, even when the Assistant reads several things to answer you. Every role can use it, read-only included."},"t07":{"q":"What data does the Assistant read?","a":"Only what you can see on the screens, and only when you ask: the records of customers, deals and tickets and the search, your day and the work queue, the open deals, the sales results and, when your role and the plan show them to you, payments and receivables, jobs and support. Above the answer you see what it read, for instance «Read the open deals · 12».\nOf the sales results, anyone who is not an administrator sees only their own, as on the Scorecard page. The figures it quotes come from the data it read: if it writes one that is not there, «Figures to check» appears under the answer. When a record's page is open, the Assistant knows what you are talking about («About: …»); press the x to leave it out."},"t08":{"q":"Can the Assistant change data or create tasks?","a":"No, it changes nothing by itself. When it advises a concrete step it can suggest a task (a call, an email, a meeting, a to-do) with a title, a date and the record it is about: you see it in the panel, can correct its title and create it yourself with «Create task», or press «Dismiss». For anything else it explains where to go and what to press. Read-only members get no suggestions."},"t09":{"q":"Is the conversation with the Assistant saved?","a":"No. The conversation stays in the panel while it is open, even when you change page; when you close it, or press «New», it is deleted, and it is saved neither in the browser nor on the server. Of each question Flux records only who asked, when and how much of the AI it used, to count the month's requests. The answers are written by AI and may be inaccurate: check them before deciding."}}},"leads":{"title":"Leads","subtitle":"Managing prospective customers","description":"Leads are prospective customers who have shown interest but are not customers yet. Every lead has a status, a source and a score Flux works out; when it is ready it is converted into a contact, a company and a deal.","topics":{"t01":{"q":"How do I create a new lead?","a":"Go to Customers → Leads and press 'New Lead' (on a phone also from the Create button in the middle of the bottom bar). First and last name are required; the Info, CRM, Address and Notes tabs hold email, phones, company, status, source, rating, tags, who it is assigned to and the custom fields, if an administrator has created any.\nBefore saving, Flux looks for leads with the same email, phone or name and shows them to you: if one belongs to a colleague you only see that it exists and who has it. A lead created with nobody assigned becomes yours. It needs the editor role or above."},"t02":{"q":"Where do leads come from besides the ones I enter?","a":"Besides entering them by hand and importing a CSV:\n1. Contact form: an administrator opens it at Settings → Forms and chooses who the leads go to; it goes on your website as a link or an embedded box. Somebody who is already a contact or an open lead does not become a duplicate: their message lands on their timeline.\n2. Booking page: from your Profile, 'Booking page'. Somebody who books and is not in the CRM becomes your lead, with no marketing consent.\n3. Integrations (API, Zapier, Make), set up by an administrator."},"t03":{"q":"How does a lead's source work?","a":"The source says where the customer came from. It is picked from one workspace list, the same for leads, contacts, companies, deals and orders, managed by an administrator at Settings → Lists, 'Source' section.\nThere a source can be added, renamed (no record changes), retired (no longer offered but kept on the records that carry it) or merged into another: its records move to the new one, and so do the automation rules, reports and saved filters that name it. Next to each entry is the value integrations (API, Zapier, Make) should send, which does not change when you rename it. 'Values not in the list' shows the ones typed by hand or sent by an integration, to add to the list or merge.\nThe source moves from the lead to the deal when you convert it, and the Sales Funnel shows won deals by source."},"t04":{"q":"What does the Cold / Warm / Hot / Very Hot badge mean?","a":"It is the lead's score (0-100), which Flux recalculates on every save: it counts the status (a qualified lead is worth more than a new one), the rating you gave it (Hot, Warm, Cold) and how complete the profile is (email, phone, company, LinkedIn, website, marketing consent). Bands: Cold 0-29, Warm 30-59, Hot 60-79, Very Hot 80-100.\nDo not confuse it with the 'Rating', which you pick in the form and which is one of the score's ingredients."},"t05":{"q":"What statuses can a lead have?","a":"New, Contacting, Engaged, Qualified, Unqualified; Converted once it becomes a customer. You change it from the status bar at the top of the lead's page, from the form or, for many leads at once, from the list's bulk selection.\nThe outcome of a call can also change it by itself, if an administrator has set it up (for example 'Not interested' moves the lead to Unqualified): see the Work queue and outcomes section."},"t06":{"q":"How do I assign a lead, and who is told?","a":"In the 'Assigned To' field choose a person or a group; for many leads at once, select them in the list and use 'Assign'. Whoever receives the lead is notified (the bell and, if enabled, push notifications); assigned to a group, every member is notified. Whoever makes the assignment is not. A bulk reassignment sends one notice with the number of leads.\nA lead with no owner stays visible to everybody (or to its group's members) until somebody takes it. A CSV import sends no notices.\nTo have every lead from the ads go to one person who then sorts them: an 'Assign owner' rule on leads created, with a route for the ads' sources and that one person (the setup script prepares it with --smistatore). From the Work queue that person hands each lead to a colleague with 'Hand over…', and the colleague is told."},"t07":{"q":"How do I convert a lead into a customer?","a":"Open the lead and press 'Convert Lead' (the list row has the icon too). In the dialog:\n1. You see what will be created: the contact and the company.\n2. 'Private customer' appears when the lead has no company and is on by default: the customer is filed as a company in the person's own name, so quotes and invoices have someone to be made out to.\n3. 'Create a new Deal/Opportunity' is optional; with more than one pipeline you choose which one it opens in.\n4. Press 'Confirm Conversion'.\nThe deal starts in the pipeline's first open stage. Contact, company and deal get the lead's owner and group (yours if it had none). Activities, tasks, appointments, documents, the source and custom fields with the same name move to the new customer."},"t08":{"q":"What happens if the person or the company already exist?","a":"If a contact already has the same email, the conversion uses that contact instead of creating a duplicate, and when the lead names no company the contact keeps theirs. If the lead's company name matches an existing company (even written slightly differently, like 'ACME Srl' and 'Acme S.r.l.'), the deal goes on that one.\nA private customer is never matched by name: two people called Mario Rossi are two customers. If you switch off 'Private customer' for a person with no company, the contact stays without a company and the deal cannot have a quote until you link it to one."},"t09":{"q":"Can I import leads from an Excel or CSV file?","a":"Yes. In the Leads list, 'Import CSV' (it needs the editor role or above) opens a guided import. Choose the file — from Excel, save as CSV; semicolons are fine. Then say which field each column fills: Flux suggests it from the column names, in Italian or English, and a Flux export maps itself. Choose what happens to a lead whose email is already there (in any capitals, or repeated in the file): skip it, update it with the row's filled-in cells, or create it anyway. The preview shows how many leads will be created, updated and skipped, and which rows have errors, before anything is written. Every lead needs at least one of first name, last name, email and phone. Up to 5,000 rows per file; a file that would take you past your plan's record limit is not imported at all, and the preview says so. The source column is matched against the list of sources. Importing does not run automations and sends no assignment notices."},"t10":{"q":"How do I use filters and saved filters?","a":"At the top of the Leads list open 'Advanced Filters': add conditions on any field (status, source, score, assignee, tags, dates, custom fields…) and choose whether all of them or any of them must match. 'Save as Preset' gives the filter a name to reuse it; you can pin it above the list ('Pin above the list') and share it with the team ('Share with the team'). Contacts and companies work the same way."},"t11":{"q":"What can I do by selecting several leads at once?","a":"Tick the leads with the checkboxes on the left: a bar with bulk actions appears. You can change the status of all of them ('Set Status'), assign them to a person or a group ('Assign') or delete them. Deleting a lead also deletes its activities, tasks and notes, and cannot be undone."},"t12":{"q":"How do I merge two duplicate leads?","a":"Open one of the two, press Edit and save: if Flux finds similar leads it lists them, each with a 'Merge' button. Choose which value to keep for every field that differs and confirm with 'Merge & Delete Duplicate': the record you were editing stays, the duplicate is deleted and what was linked to it moves to the record that stays."},"t13":{"q":"How do I export or erase a person's data (privacy)?","a":"On a lead's or a contact's page, administrators and the owner see the 'Privacy' card in the Details tab. 'Export their data' downloads everything the CRM holds about that person, found by email or phone across all their records. 'Erase this person' deletes their leads, anonymises the contacts and removes history, messages and email trail; deals, quotes and orders stay, without the person. To confirm you type their email or phone. It cannot be undone."}}},"contacts":{"title":"Contacts","subtitle":"The people at your customers","description":"Contacts are the people you have, or are building, a business relationship with, usually linked to a company and its deals. They are created by hand, by an import or by converting a lead.","topics":{"t01":{"q":"What can I record in a contact's profile?","a":"First and last name, job title, department, email, phone, mobile, LinkedIn and the company (Info tab); assignee, status, source, tags and marketing consent (CRM tab); the address with guided country, province and town (Address tab); free notes (Notes tab). Custom fields, if an administrator has created any, are filled in the Details tab of the contact's page.\nBefore saving, Flux looks for contacts with the same email, phone or name and shows them to you."},"t02":{"q":"How do I link a contact to a company?","a":"In the contact form, Info tab, pick the company in the 'Company' field among those already there. If the company does not exist yet, create it first from Customers → Companies. Once linked, the contact appears in the 'People' tab of the company's page."},"t03":{"q":"What will I find on a contact's detail page?","a":"The page is split into tabs: 'Next steps' (open tasks and what comes next), 'Activity' (notes, calls, emails, meetings, field changes and quotes, including their deals'), 'Details' (contact details, data, custom fields and, for administrators, the Privacy card) and 'Sales' (deals, quotes, orders, documents). At the top are buttons to call, write an email and edit the contact. On a computer the tabs sit side by side in two columns."},"t04":{"q":"Which contacts can I see?","a":"It depends on the 'Who sees which records' setting an administrator chooses in Users. With 'Everyone sees their own' (recommended) you see the contacts you own, those assigned to one of your groups, those not yet assigned, those of the companies you own and those of your deals. With 'Everyone sees everything' every user sees every record. Administrators and the owner always see everything. A contact you create with no owner becomes yours."},"t05":{"q":"How do I export the contact list?","a":"Contacts → 'Export CSV', into a file that Excel and Google Sheets open directly. The export does NOT take the on-screen filter into account: it downloads every contact you are allowed to see under 'Who sees which records' (yours, your group's, the unassigned ones and those reached through your customers; all of them if the workspace is set to 'Everyone sees everything' or you are an administrator or the owner). Companies and leads work the same way. 'Import CSV' (editor or above) loads contacts from a file, with the same guided import as leads."},"t06":{"q":"How do I merge two duplicate contacts?","a":"Open one of the two, press Edit and save: if Flux finds similar contacts (same email, phone or name) it lists them, each with a 'Merge' button. Choose which record keeps the field when the two disagree and confirm with 'Merge & Delete Duplicate': everything attached to the duplicate — activities, tasks, deals, tickets — moves to the record that remains, instead of disappearing with it. The same applies to companies and leads."},"t07":{"q":"How do I record and check marketing consent?","a":"In the contact form, CRM tab, there is the 'Marketing Consent' switch. Flux records by itself the date of the latest decision and where it came from: recorded in Flux, from an import, through the API, through a web form, carried over from the lead, or by unsubscribing. The contact's page reads 'since' or 'withdrawn on' with the date; every change also stays on the timeline.\nThe unsubscribe link in emails asks for confirmation before unsubscribing: opening it is not enough, because many spam filters open every link."},"t08":{"q":"How do I export or erase a person's data (privacy)?","a":"Only administrators and the owner see the 'Privacy' card in the Details tab of a contact (and of a lead). 'Export their data' downloads a file with everything the CRM holds about that person, found by email or phone across all their records, to send to the person through a secure channel. 'Erase this person' deletes their leads with activities and tasks, anonymises the contacts and removes history, messages and email trail; deals, quotes and orders stay without the person, and the address stays on the suppression list so nothing is sent to it again. To confirm you type their email or phone. It cannot be undone. A number written with or without +39 is the same number."}}},"companies":{"title":"Companies","subtitle":"Customers, prospects and private customers","description":"Companies are the customers you work with, businesses or private individuals. They are the centre of the customer's record: they tie together the contacts, deals, quotes, orders, invoices, payments, tickets and activities of the same customer.","topics":{"t01":{"q":"How do I create a company, and what types are there?","a":"Go to Customers → Companies and press 'New Company'. The 'Type' field says what it is to you: Prospect, Customer, Partner or Vendor. You can also pick a 'Commercial Category' and an 'Activity Type', two lists of your workspace: if the entry is missing you create it on the spot with 'Create'. An administrator reorders, renames and merges them at Settings → Lists. Before saving, Flux warns you if a company with a similar name already exists."},"t02":{"q":"Where do I enter the VAT number, SDI code and other billing details?","a":"In the 'Billing' tab of the company form: VAT number (Partita IVA), SDI code (the 7-character recipient code for e-invoicing), tax code (codice fiscale), first and last name (private customers only), PEC, document language and price list. The language decides which language quotes, emails and invoice courtesy copies go out in for that customer (automatic: Italian for an address in Italy or with no country, English otherwise). The price list decides the prices offered on quotes, orders and invoices."},"t03":{"q":"What is a private customer?","a":"A private customer is a person, not a business: in Flux it is a company in the person's own name, with first and last name filled in and no VAT number. It usually comes from converting a lead with no company ('Private customer'), or from filling first and last name in the Billing tab. The list, the cards and the page show the label 'Private'; in 'Advanced Filters' the 'Customer kind' field separates Business and Private.\nA sole trader has a VAT number and is therefore a business."},"t04":{"q":"What is needed to invoice a private customer?","a":"A customer with a personal tax code and no VAT number needs both first and last name (Billing tab): without them the invoice cannot be issued and Flux says what is missing. With both, the e-invoice is made out to the person. If the tax code or the address are missing, a private customer in Italy fills them in themselves when signing the quote online, and Flux files them on their record without overwriting what is already there."},"t05":{"q":"What will I see on a company's detail page?","a":"The page is split into tabs: 'Next steps' (open tasks), 'Activity' (activities of the company, its contacts and its deals), 'People' (the contacts, to call or write to in one click), 'Sales' and 'Details' (data, billing and custom fields). 'Sales' holds deals, quotes, orders and tickets, 'Work for this customer', the service and contracts card, 'Payments received' and the documents. At the top are the key figures: open pipeline, won revenue, open tickets and last activity."},"t06":{"q":"What is the 'Work for this customer' card?","a":"For every deal of the customer it shows the chain of documents born from it: quote, order, job, invoices, contract; plus the documents that hang off no deal. It is rebuilt from the documents themselves every time. A document you cannot open is shown as there, but with no number or status."},"t07":{"q":"Where do I see what a customer owes?","a":"In the company's 'Sales' tab, 'Payments received' card: the invoices still owed, the customer's credit and the button to record a payment. From there 'Export statement' downloads the customer's statement of account as a CSV (invoices and refunds as debit, credit notes and receipts as credit, with the balance). If the workspace uses automatic reminders, the 'No automatic reminders for this customer' box pauses them for this customer only. The details are in the section about payments."},"t08":{"q":"Why can't I delete a company?","a":"A customer with issued invoices or recorded payments cannot be deleted, not even from the bulk selection: the accounts must stay. If it is a duplicate, merge it into the other record: open the company, press Edit and save, and in the list of similar companies use 'Merge'. Contacts, deals, quotes, tickets and activities move to the company that stays."},"t09":{"q":"Which companies can I see?","a":"With the recommended setting 'Everyone sees their own' (Users → Who sees which records) you see the companies you own, those assigned to one of your groups, the unassigned ones and those of the contacts and deals you own. Whoever owns a company also sees its contacts and deals. Administrators and the owner always see everything; with 'Everyone sees everything' everybody sees every record."}}},"pipeline":{"title":"Sales Pipeline","subtitle":"Deals and sales stages","description":"The Pipeline shows open deals by stage, as the columns of a board or as a list. You move a deal by dragging it or by picking its stage; each stage can ask for something before it lets a deal through.","topics":{"t01":{"q":"How do I create a new deal?","a":"From the Pipeline press 'New Deal' at the top right (on a phone also from the Create button). Enter name, amount and currency, stage, probability, expected close date, source, assignee, company and contact. The stage offered is the pipeline's first. A deal needs a company before it can have a quote. Many deals are also born from converting a lead. With more than one pipeline choose the pipeline first, then the stage: when the source chosen goes to a pipeline (Settings → Pipeline stages, 'Sources of this pipeline'), Flux proposes that one."},"t02":{"q":"Which deals do I see on the board?","a":"Opening the Pipeline shows your own deals: the 'Filter by agent' filter starts on you. Pick other agents, 'Unassigned' or 'All agents' to widen it. You can also filter by period and status (open, won, lost) and search by name. You still see only the deals 'Who sees which records' allows you. Columns can be folded to make room; the choice stays in your browser."},"t03":{"q":"How do I move a deal between stages?","a":"Drag the card into the stage's column. In the list view, or on a phone, tap the stage button on the row and pick the new one; on the deal's page use 'Change stage'. The change is recorded on the timeline.\nMoving it to Lost asks for the reason (required), who won it and a note. Moving it forward when nothing is planned on it, Flux asks 'What is the next step?' so you plan it right away (you can answer 'Not now'). The move can be refused if the stage you are leaving asks for something that is missing: the message says what."},"t04":{"q":"What do 'Idle…', 'No next step planned' and 'Stuck: N days in this stage' mean?","a":"They are signals worked out every time you open the pipeline, not a stored score:\n- 'Idle N days': for at least 14 days nothing has happened with the customer (a note, a call, a meeting already held).\n- 'No next step planned': there is no open task and no planned activity on the deal.\n- 'Stuck: N days in this stage': the deal has been in the stage longer than that stage allows; an administrator sets the limit per stage with 'Stuck after (days)'.\nIn the list view the 'Needs attention' filter gathers the deals with any of these signals or with their expected close date already past."},"t05":{"q":"Can I see the pipeline as a list instead of columns?","a":"Yes: the 'Kanban / List' switch at the top changes the view. Below 1024 pixels wide (phone, tablet) the pipeline opens as a list, with one section per stage. In the list you can sort by expected close, value, longest untouched or name, and move a deal by tapping its stage button. Each kind of screen remembers its own choice."},"t06":{"q":"How do I mark a deal as won or lost?","a":"Drag it into its pipeline's Won or Lost column, or use 'Mark as won' / 'Mark as lost' on the deal's page or in the card's menu. Lost needs the reason (picked from the list of loss reasons); the competitor and a note are optional. A won deal notifies its owner and runs the automations. Converting an accepted quote into an order also marks the deal won. 'Reopen' makes it open again. When the deal has no order yet, marking it won (dropping it in Won or with 'Mark as won') asks what comes next: opening the order together, with one line from the deal's name and amount and the VAT you choose (lines and prices can be changed on the order's page), and the job, with its type and title. Both can be unticked to mark it won only. A won deal with no order offers 'Open order and job'. With an accepted quote, the order with its lines opens from there with 'Start job'."},"t07":{"q":"What is the weighted pipeline value?","a":"The weighted value is the expected revenue, calculated as: deal amount × probability of closing. For example, a €10,000 deal with a 70% probability contributes €7,000. You see it at the top of every column, on the deal's page ('Weighted value'), in the Forecast and in Finance."},"t08":{"q":"How do I use more than one pipeline?","a":"If you sell in different ways (new business and renewals, products and services), an administrator creates more pipelines at Settings → Pipeline Stages with 'New pipeline': each starts with the usual stages, a Won and a Lost column included. With more than one pipeline the 'Pipeline' selector appears in the filter bar; 'All pipelines' shows every pipeline's columns side by side. Each pipeline has its own Won and Lost stages: a closed deal stays in its pipeline. When converting a lead you choose which pipeline the deal opens in. The first pipeline, and a pipeline with deals in it, cannot be deleted. To send deals to different pipelines by where the customer came from: in Settings → Pipeline stages, on each pipeline, 'Sources of this pipeline'. A source goes to one pipeline only; the deal form and a lead's conversion propose it, and another can always be chosen."},"t09":{"q":"How do I configure the pipeline stages?","a":"Administrators and the owner only: Settings → Pipeline Stages (also from the 'Manage stages' button on the board). For each stage choose name, colour, win probability, type (Open, Won or Lost: one Won and one Lost per pipeline) and 'Stuck after (days)'. You can add, reorder and delete stages (a stage with deals must be emptied first). The same page manages the loss reasons."},"t10":{"q":"What are a stage's requirements?","a":"They are the conditions a deal must meet to leave a stage for a later one or for Won. An administrator sets them at Settings → Pipeline Stages with 'What this stage asks', for each open stage. A stage can ask for: a field filled in (custom fields too), a document attached (also of a given category, defined at Settings → Lists), an invoice on the order issued or paid, the stage's tasks done, a linked record (contact, company, quote, accepted quote, order, contract).\nEach requirement either 'Blocks' (the move is refused) or 'Warns' (it goes through, and what was missing is recorded). They apply from everywhere: the board, the deal page, the form, automations, the API. Going back, or marking the deal lost, is never stopped. On the deal's page the 'Before the next stage' card shows what is done and what is missing."},"t11":{"q":"Can a deal move on by itself?","a":"Yes, if the stage has 'Moves on by itself' switched on among its requirements: once everything the stage asks is there, the deal goes to the next stage of its pipeline on its own. It happens at once when the requirement is met inside Flux (a field saved, a task completed, a document uploaded) and within about ten minutes when it arrives another way, such as an invoice issued or a payment from the bank. A stage that asks for nothing never moves on by itself."},"t12":{"q":"How do I analyse leads and deals by territory?","a":"First an administrator defines territories in Settings → Territories: by country, by region or province, by postcode prefix, or a combination of the three. For Italy, the abbreviation, name or region all count, so a 'Lombardia' territory includes records written as 'MI', 'Milano' or 'Bergamo'; next to each entry the screen says how it reads it and flags the ones it does not recognise, which helps catch typos. If two territories overlap, the narrower one wins: a postcode beats a province, which beats a country. The report is under Pipeline → By territory: open, new and converted leads, open deals, pipeline, won deals and win rate, over the last 30, 90 or 365 days. A deal is placed by the company's address or, if missing, the contact's. Records no territory covers remain visible in the 'No territory' row. The territory is recalculated from the address every time, so a change to territories applies immediately to existing records too. Territories do not restrict who can see records."},"t13":{"q":"How do I use comments on a deal?","a":"Open the deal and, in the history card, switch to the 'Comments' tab. You can leave messages for the team and reply to existing ones. It is an internal discussion space for the single deal, separate from the activity timeline, and the customer never sees it."},"t14":{"q":"Can I get minutes of a meeting?","a":"Yes, from the 'Minutes' button above the deal's history, if at least one meeting or call has been logged on that deal. The minutes gather what was written down: the date and duration of each session, who attended, the notes exactly as you wrote them, and, as agreed actions, the tasks created in that window. They invent nothing — this product does not record what is said, so every sentence in the minutes was written by a person. If no task was created they say so, rather than making it look as if the meeting decided nothing. There is a button to copy them."},"t15":{"q":"We sell to private people: how do contacts, leads and deals work?","a":"An administrator chooses selling to private people in Settings → General, «How you sell». Then whoever arrives is a contact (the Contacts list) and, once qualified, becomes a lead — a possible customer — with their deal (the Leads list); companies leave the menu and the contact form asks for no company. The same card names who sorts them: with the rule «Create lead and deal» on, every contact from the campaigns becomes a lead at once, with its deal in the pipeline of its source, goes to that person, who hands it to a salesperson from the Work queue with «Hand over…»; the call attempts start by themselves. The call's outcome moves the deal: «Not interested» marks it lost with the reason, «Appointment set» brings it to the «Appointment» stage. Changing the mode touches no data: it can be changed back at any time."}}},"finance":{"title":"Finance","subtitle":"Cash, receivables and sales","description":"The Finance page brings together the money that has come in and the money still to come: the cash figures, the schedule of invoices still owed and, below, what was sold. Every cash figure says underneath what it counts, and a figure that did not load is never shown as zero.","topics":{"t01":{"q":"What does the Finance page show, and who sees it?","a":"It opens from Billing and payments → Finance and is for administrators only. It has three blocks, in this order:\n1. Cash: collected this month, days sales outstanding (DSO), collection rate, deposits to invoice, customers' credit, and the 'Collected and invoiced, by month' chart.\n2. Receivables: the issued invoices still owed something, the most overdue first.\n3. Sales: won and orders — won deals, pipeline and completed orders: what was sold, not what was collected.\nAt the top, the 'Overdue invoices', 'Bank' and 'View Pipeline' buttons lead to where the work continues."},"t02":{"q":"How do I read the Cash figures?","a":"Each figure has its definition written underneath:\n1. Collected this month: credits that arrived this month, by the day they arrived, refunds included, whatever documents they pay; last month is shown beside it.\n2. Days sales outstanding (DSO): what customers owe today, divided by what was invoiced in the last 90 days, times 90.\n3. Collection rate: of the invoices of the last 12 months already due, the share paid, VAT included on both sides and net of credit notes.\n4. Deposits to invoice: money received on orders that no invoice carries yet, with the list of orders; an advance payment is invoiced when it arrives.\n5. Customers' credit: receipts allocated to no document, with the list of customers who have credit to use or refund.\nCollected means money recorded as arrived, by hand or from the bank: an issued invoice is not money in."},"t03":{"q":"What does the 'Collected and invoiced, by month' chart compare?","a":"The last 12 months, month by month. Collected: credits by the day they arrived. Invoiced: invoices and deposit invoices by issue date, VAT included, less credit notes; drafts do not count. The gap between the two bars is what you invoiced and have not collected yet, or the other way round when you collect deposits before invoicing them. The chart is in one currency: if you also invoice in other currencies it says so, and they are not added to it."},"t04":{"q":"How do I read the 'Receivables' schedule?","a":"It lists the issued invoices, deposit invoices included, still owed something, the most overdue first, with customer, due date, status, amount due and what is left to collect. At the top, for each currency, the total owed, how much is overdue and the breakdown by age: not yet due, 1–30, 31–60, 61–90 and over 90 days. What is due is the total less credit notes and less recorded payments. With installments each installment ages on its own and the invoice is late from its first unpaid installment; an invoice with no due date is due from its issue date. Payments are not recorded here but on the invoice: see the 'Payments, bank and reminders' section."},"t05":{"q":"What are the 'Sales: won and orders' figures?","a":"What this page used to call revenue: what was sold, not what was collected. 'Value won' is the value of deals closed as won, ever, with last month's beside it; 'Pipeline Value' is the open deals weighted by probability, with the gross amount beside it; 'Won this month' is compared with the previous month; 'Completed orders dated this month' adds up the month's orders with status Completed. The 'Won and orders, by month' chart shows won deals and completed orders of the last 12 months side by side, not added together, because they are often the same sale seen twice. Quotes and invoices do not count here: for invoiced and collected, look at Cash."},"t06":{"q":"What does it mean when a figure does not load?","a":"That it could not be read, not that it is zero. If the cash figures or the receivables schedule do not load, a notice takes their place ('The cash figures did not load…' or 'The receivables schedule did not load…') and no number is shown: try again shortly. In the same way, the money figures on the home dashboard show 'Unavailable'. If instead your plan does not include the sales module, the cash and receivables boxes are simply not there."},"t07":{"q":"Does the Finance page handle several currencies?","a":"Yes, in two different ways. Cash and receivables use each document's currency and never convert: amounts in different currencies are shown side by side, never added together, and when there is more than one, DSO and the collection rate are computed on the main currency, which is named. The 'Sales: won and orders' figures, instead, are converted into the currency you choose in the header, with exchange rates updated automatically; an order in a currency with no known rate is left out and the box says so."}}},"products":{"title":"Products","subtitle":"Catalogue, purchase costs and price lists","description":"The catalogue of the goods and services you sell, in Sales → Products. Each product carries its price, VAT rate and unit into quotes, orders and invoices, so lines are not typed by hand; price lists (Sales → Price lists) say what a group of customers pays.","topics":{"t01":{"q":"How do I add a product to the catalogue?","a":"Go to Sales → Products → 'New Product'. Enter name, SKU (product code), price, category, VAT rate, unit of measure and, if you want, a description and the purchase cost. The product is immediately available to pick in quotes, orders and invoices. You need write access."},"t02":{"q":"What happens if I change the price of a product already used in a quote?","a":"Nothing changes in existing documents. The price is copied into the line when you write it, so quotes, orders and invoices already written stay as they are. Only new documents use the updated price."},"t03":{"q":"How do I deactivate a product I no longer sell?","a":"Press the switch in the list's Active column (it reads 'Deactivate' when you point at it), or turn off 'Active' in the product's form. Inactive products are no longer offered when you write a new quote or order, but they stay in documents already written. Deactivating is better than deleting: a product that appears in an order cannot be deleted."},"t04":{"q":"What is the purchase cost for, and who sees it?","a":"It is what the product costs you to buy, and it is used by jobs: the materials in a job's budget and those recorded as its costs are valued at it. It is not a price and does not appear on documents for the customer. Only administrators and the people allowed to see jobs' economics (Jobs → Setup → Hourly costs) see and change it; for everybody else the field stays empty, and saving the product does not erase it."},"t05":{"q":"What is a price list for?","a":"A price list says what a group of customers pays, instead of the catalogue price. You define it in Sales → Price lists in two ways, which work together: a percentage adjustment on the base price (say -10% for resellers, +5% for a channel with a different margin) and, where it matters, the exact price of individual products, which beats the percentage. The list is assigned on the company record: from then on, when you write a quote, an order or an invoice for that customer, the price proposed when you pick a product is the one from their list."},"t06":{"q":"If I change a price list, do documents already written change too?","a":"No. Quotes, orders and invoices keep the prices they were written with: a list changed today does not rewrite a quote sent last month. Even in the document you are filling in, changing the customer or the list leaves the lines you have already added as they are: a price you typed by hand is never overwritten unless you ask for it. To update them press 'Apply price list to lines'."},"t07":{"q":"What happens if I delete a list, or a customer has none?","a":"A customer with no price list pays the catalogue price. If you delete a list, the customers who were on it are left without one, so they go back to catalogue prices, and documents already written do not change. Mind the sign of the adjustment: it is the direction of the change, not a discount, so -10 means ten per cent less and +10 ten per cent more."}}},"quotes":{"title":"Quotes","subtitle":"Proposals, approval and the customer's signature","description":"In Sales → Quotes you write proposals, get them approved when they exceed the workspace's limits, send them to the customer with a link and follow them through to the signature. An accepted quote becomes an order, a job or a contract without retyping anything.","topics":{"t01":{"q":"How do I create a new quote?","a":"Go to Sales → Quotes → 'New Quote', or start from a deal's page, which fills in the deal, company and contact for you. You need the company and the deal it belongs to; the contact is who receives it, and a quote with no recipient cannot be sent. Add lines by picking a catalogue product (price and VAT come from the product or from the customer's price list) or 'Off catalogue', writing the description by hand; then the expiry, the currency, any discount on the whole document and the notes the customer reads under the figures. The summary works out net, discount, VAT and total with the same arithmetic as the saved quote."},"t02":{"q":"What is an assistance quote?","a":"It is the proposal for a service after the work — maintenance, support — and it needs no deal. You open it with 'Assistance quote' from an order's 'More' menu or from a contract's page, or with 'Propose the service' in the Service panel of a customer's or a job's page. The quote remembers where it came from, so it appears in that document's chain. When the customer accepts it, it becomes a contract, not an order: the button on its page is 'Create contract'. It is not a sale, so it does not count in the funnel or the sales reports."},"t03":{"q":"When is approval needed, and who approves?","a":"A quote must be approved before it goes out when it exceeds the limits in Settings → General → Quote approval: a highest discount (both the discount on the whole quote and each line's discount count) and a highest total. If nobody has changed them, the limit is a discount above 20%; 0 switches a limit off.\nBelow the limits, whoever writes quotes sends straight from the draft. Above them, sending is refused: choose 'Request approval' from the 'More' menu and the quote moves to 'Pending Approval'. Administrators and the workspace owner approve: they are notified and can press 'Approve quote' or 'Reject with a note'; rejected, it goes back to draft with the note shown. The quote's owner is told the outcome and, once approved, finds 'Send quote'.\nWhoever may approve does not have to ask themselves: on their own draft above the limits they choose 'Approve quote' from the 'More' menu, then send it."},"t04":{"q":"How do I send the quote to the customer?","a":"On a draft within the approval limits, or on an approved quote, press 'Send quote': Flux's email window opens with the recipient already chosen. Write the subject and text or start from an email template; under your text Flux adds by itself the box with the number, the total and the button to open the quote online, so there is no link to paste. 'Preview' shows the email as the customer will receive it. Nothing goes out until you press send: then the quote moves to 'Sent' and the email stays on the customer's timeline. You can also copy the link with 'Copy public link' from the 'More' menu."},"t05":{"q":"How does the customer see and accept the quote?","a":"The customer opens the link without signing in and sees the quote in the language set on their company record: lines, discounts, totals, notes and expiry, with the option to print it or save it as a PDF. To accept it they sign it: they type their full name, tick the consent box and press 'Sign and accept'. It is a simple electronic signature. They can also decline it, leaving an optional reason. Either way the quote's owner is notified. A quote that has expired or has already been decided can no longer be accepted or declined from the link."},"t06":{"q":"What is kept of the customer's signature?","a":"Flux records the name typed, the date and time, the IP address, the browser and the fingerprint of the accepted PDF, and keeps that very PDF. On the quote, in the 'Sharing and tracking' panel, the 'Simple electronic signature' section shows who signed, when, from which address and the fingerprint, with the 'Download the signed PDF' button. If the stored file no longer matched its fingerprint, Flux would not hand it out. If instead you use 'Mark as accepted' (for a yes given over the phone, say), the quote is accepted but carries no signature."},"t07":{"q":"What does signing ask of a private customer?","a":"If the quote is made out to a private customer in Italy (a person with first and last name and no VAT number), the signing page also asks for the invoicing details: the codice fiscale and, if the address on the record is not complete, street, postcode, town and province. The codice fiscale is checked before signing, and the page warns if it does not look like the signer's. These details are saved on the customer's record only once the signature stands, and they fill only fields that are still empty: they never overwrite what is already there."},"t08":{"q":"How do I know whether the customer has opened the quote?","a":"When the customer opens the link the status moves from 'Sent' to 'Viewed' and the time is recorded. In the 'Sharing and tracking' panel you also find the email opens and the link clicks, and the quote's Activity tab keeps their history."},"t09":{"q":"How do I chase a quote that got no reply?","a":"On the quote detail a panel appears on its own when there is a reason to follow up, and says which: never opened, opened but no reply, about to expire, or already expired. These are four different situations and they suggest four different messages — someone who has not opened it is asked whether the email arrived, not for a decision. The panel does not appear on a quote already accepted or declined, nor on one sent yesterday. The follow-up opens in the email window with a text already written: edit it as you like, and it only goes out when you press send."},"t10":{"q":"Can I change a quote that has been sent?","a":"No: lines, prices, notes, expiry and recipient can be changed only in draft, with 'Edit', because the customer may be reading or signing that very text. To change a quote that was sent, viewed, declined or has expired, use 'New revision' from the 'More' menu: a copy is created as a draft with a new number, to edit and send, while the original becomes 'Superseded' and stays in the history. The quote's owner or an administrator can revise it. Only a draft quote can be deleted."},"t11":{"q":"What do I do when the customer accepts?","a":"An accepted quote shows the next steps:\n1. 'Create order' copies the lines into a new order and closes the deal as won. If the deal's stage asks for something that is missing, the order is still created, the deal stays where it is and a message says what is missing.\n2. 'Start job', if the workspace uses Jobs, creates the order (unless it exists already) and opens a job of the type you choose.\n3. 'Create contract' creates a draft contract with the quote's customer, amount, currency and lines; pressed again it reopens the same contract.\nA quote turned into an order becomes 'Converted'. An assistance quote offers only 'Create contract'."},"t12":{"q":"Can I download or print the quote?","a":"Yes. 'Download PDF' is on the quote's page (or in the 'More' menu when other buttons are already there) and 'Print / Preview' is in the 'More' menu. The PDF is in the customer's language and the quote's currency, and it is the same document the customer sees and signs online."}}},"orders":{"title":"Orders","subtitle":"Confirmed sales, from fulfilment to invoice","description":"An order is the work agreed with the customer: it comes from an accepted quote or is written by hand in Sales → Orders. From the order you follow fulfilment, record payments and shipping, prepare invoices (deposit and balance ones too), plan tasks and appointments and, if you use Jobs, start the work.","topics":{"t01":{"q":"How do I create an order?","a":"The commonest way is 'Create order' on an accepted quote: the lines are copied and the deal is closed as won. To write one by hand go to Sales → Orders → 'New Order': choose company and contact, status and date, optionally the accepted quote or the deal it comes from, the currency and the expected delivery. Each line is a catalogue product or an 'Off catalogue' item described by hand, and can carry a 'Line note' (such as “collect Friday”). In the notes write everything the person preparing the order needs to read."},"t02":{"q":"What statuses does an order have, and how do I move it forward?","a":"Draft, Processing, Completed and Cancelled. The main button moves the order to the next step and says where to: 'Start processing' from a draft, 'Mark completed' from processing. In the 'More' menu you find 'Close order', which marks a draft completed in one go, and the list of statuses to cancel or reopen it. On a completed or cancelled order the main button does not appear: to reopen it, change the status from the menu. Cancelling an order gives the deposits received and not yet invoiced back to the customer as credit."},"t03":{"q":"Are completed orders money collected?","a":"No. On the Finance page (Billing and payments → Finance, for administrators) orders count only in the 'Sales: won and orders' block, which shows completed orders beside won deals: what was sold, not what was collected. The page opens on Cash and receivables, which read the payments that arrived and the invoices issued. A completed order not yet invoiced is in the Orders list under the 'To invoice' filter."},"t04":{"q":"How do I see and change an order's lines?","a":"Open the order: the Lines tab lists products, quantity, unit price, discount and total, with the order total at the bottom, and you can add or remove lines. Once the order has an issued invoice or deposit invoice, the lines are locked, because changing them would move the total under invoices already issued: to change them, credit the invoices first with a credit note. The creation and order dates also show the time, not just the day."},"t05":{"q":"Where do I record payments and delivery?","a":"In the order's Payments tab press 'Record a payment' and enter amount, date (today or earlier), method and reference. If the order has an issued invoice the payment goes on it; if it has several, choose which one it pays; if it has none, it stays as a deposit on the order and reaches the invoice once issued. Payments are listed one by one with date and amount, so you can see a deposit followed by a balance, together with the state: unpaid, part paid, paid. In the same panel you record the actual delivery date."},"t06":{"q":"How do I invoice an order, including deposit and balance?","a":"From the order's page, if you can write invoices:\n1. 'Invoice' opens the draft with the order's lines; if a draft exists already the button is 'Open the draft'.\n2. In the Invoices tab, 'Deposit invoice' creates a draft for an amount including VAT or for a share of the order, split across the order's VAT rates.\n3. After a deposit has been issued the main button becomes 'Balance invoice': it lists the whole order and takes off the deposits already invoiced, so deposit plus balance make the order.\nEvery draft is checked and issued by hand. If a payment received in advance has not been invoiced yet, the Invoices tab says so, with the amount."},"t07":{"q":"How do I add tasks and appointments to an order?","a":"In the order's 'Tasks' tab, the 'Tasks and appointments' panel has 'New task' and 'New appointment', already linked to the order, and 'Apply template' to add a template's tasks all at once. What you create there carries the order's customer, contact and deal too: it shows on the customer's timeline, in the work queue and in the calendar without being linked by hand."},"t08":{"q":"What is the Shipping panel for?","a":"In the Details tab, 'Shipping' holds the expected delivery, the carrier and the tracking code: press 'Edit' to fill them in. Emails written from the order, from the button on the contact's address, carry the order number, delivery date, carrier and tracking code into the template's fields by themselves, so they are never copied by hand."},"t09":{"q":"How do I start a job from an order?","a":"If the plan includes Jobs and they are switched on in the workspace, the Details tab of an order with no job shows 'Start job': it opens the creation window with customer, contact, deal and order already filled in. An order belongs to one job only: if it has one already, you find the link to that job instead of the button. From an accepted quote, 'Start job' creates the order and the job together."},"t10":{"q":"Can I delete an order?","a":"Only an administrator, and only a draft or cancelled order: 'Delete' in the 'More' menu. An order in processing or completed is cancelled instead of deleted. What was paid on one of the order's invoices stays on that invoice even after the order is deleted."}}},"invoicing":{"title":"Electronic invoicing","subtitle":"Invoices, deposits, credit notes and sending to SDI","description":"The Invoices module issues Italian electronic invoices in FatturaPA format: numbering per series and year, payment terms and installments, deposit and balance invoices, credit notes, stamp duty, and an archive of the XML and the courtesy PDF. Issued invoices reach SDI through a connected intermediary (Aruba or Fatture in Cloud) or with the XML you transmit yourself. Payments, the bank and reminders are covered in the 'Payments, bank and reminders' section.","topics":{"t01":{"q":"What do I have to fill in before issuing my first invoice?","a":"$2a"},"t02":{"q":"How do I issue an electronic invoice?","a":"Billing and payments → Invoices → 'New invoice': on a single page you choose the customer, optionally an order to copy lines and discount from, and fill in lines, payment terms and due date. From an order's page, the 'Invoice' button opens the same screen already filled in. On lines with 0% VAT the Natura is mandatory, and on lines with VAT it must not be there: those are the two mistakes SDI rejects. A panel lists what is missing before you can issue.\nAn Editor prepares and saves drafts; 'Issue' is for administrators. Issuing assigns the number, sets today's date and freezes the issuer, customer and line data: from then on the invoice cannot be edited or deleted, it is corrected with a credit note. Invoices are issued in euros. An order is invoiced once: a second invoice on the same order is refused until the first is fully credited. A draft has no number, so deleting one leaves no gaps in the numbering."},"t03":{"q":"How do numbering and series work?","a":"The number is not typed in: it is assigned at the moment of issue, from the counter for the invoice's series and year. The series is a short code of letters and digits you choose on the draft; leave it empty and you use the main numbering, where the number reads '12', otherwise '12/B'. Each series has its own counter and starts again at 1 every new year.\nThe number is taken in the same operation that issues the invoice, so two people pressing 'Issue' together cannot get the same number and a failed attempt uses none: the numbering has no gaps, as the law requires. A number is never reused and an issued invoice is never renumbered."},"t04":{"q":"How do payment terms and installments work?","a":"In the company's Billing tab you choose the customer's 'Usual payment terms', for example 'Due on receipt', '30 days from invoice', '30-60 days end of month' or '50% on invoice, 50% at 30 days'. Every new invoice starts from them; on the draft, under 'Payment terms', you can pick others, keep 'One payment (date above)' or write 'Custom installments'. Installments written by hand must add up exactly to the total and none may fall due before the invoice date, otherwise the draft cannot be issued.\nOn issue the terms become dates and amounts counted from the issue date, and stay frozen on the invoice; the XML carries one line per installment. 'End of month' terms (gg d.f.f.m.) count months to the end of the month: an invoice of 31 January at 30 days end of month is due on 28 February. On the issued invoice each installment shows whether it is paid, open or overdue: payments settle the oldest installment first, and a credit note reduces the last one."},"t05":{"q":"How do I make a deposit invoice and then the balance invoice?","a":"From the order's page, in the box of its invoices, 'Deposit invoice': enter the amount VAT included or choose a share of the order. A TD02 draft is created, split across the order's VAT rates in the same proportion, which you check and issue like any invoice. Deposits together cannot exceed the order's total. If a deposit has already been received on the order and not invoiced, the order says so and the amount is suggested.\nOnce at least one deposit is issued, the order's button becomes 'Balance invoice': the draft lists the whole order and deducts each deposit rate by rate, on the taxable amount, so deposits plus balance make exactly the order and VAT is not charged twice. The deduction lines are recalculated by themselves and cannot be edited by hand. A deposit still in draft must be issued or deleted before the balance. A deposit already deducted in a balance can no longer be credited with a credit note, and a credited one cannot be deducted."},"t06":{"q":"How does the invoice reach SDI?","a":"$2b"},"t07":{"q":"How do I follow SDI's answer, and what if the invoice is discarded?","a":"$2c"},"t08":{"q":"Where do I find the invoice XML file?","a":"On the issued invoice, with the 'FatturaPA XML' button. The file is in FatturaPA FPR12 format (schema 1.2.3, specifications 1.4), with the name SDI expects, and is built from the data frozen at the time of issue: downloading it a year from now gives you the same file, even if your company's or the customer's data has changed in the meantime. Every file produced is validated against the official schema of the Agenzia delle Entrate before it leaves. If the invoice was sent through an intermediary, the file you download is the one actually transmitted."},"t09":{"q":"How do I send the invoice to the customer, and where is it archived?","a":"$2d"},"t10":{"q":"How do I correct or cancel an issued invoice?","a":"$2e"},"t11":{"q":"How is stamp duty calculated?","a":"Automatically, from the VAT Natura of each line. Stamp duty of €2.00 is due when the VAT-free lines that require it together exceed €77.47: what counts is their sum, not the invoice total, after the document discount. Exports (N3.1), intra-EU supplies (N3.2), supplies to San Marino (N3.3) and transactions treated as exports (N3.4) are exempt. Note: transactions under a declaration of intent (N3.5) are not exempt, even though they are non-taxable like exports. The margin scheme (N5) pays no stamp duty because VAT is included in the price.\nThe draft shows whether stamp duty is due and why. You can force it or remove it for special cases, such as a customer's personal exemption, but only by writing the reason, which stays on the invoice. In Settings → E-invoicing you choose whether to charge it to the customer ('Recharge stamp duty to the customer'): in that case the invoice gets a line 'Imposta di bollo assolta in modo virtuale' of €2.00 excluding VAT (N1), which does not count towards the threshold."},"t12":{"q":"What is the quarterly stamp duty summary for?","a":"For knowing how much to pay and when. On the Invoices page a panel estimates the stamp duty for each quarter of the year, counting the issued invoices that carry it, and for each gives the F24 tax code (2521, 2522, 2523, 2524) and the due date, applying the deferrals that apply when the amount stays below €5,000. It is an estimate made from your own data, not a statement from the tax authority: the amount to pay remains the one the Agenzia delle Entrate publishes in the reserved area, and Flux neither prepares nor files the F24."},"t13":{"q":"How do I find invoices to collect, overdue, or with SDI problems?","a":"In the Invoices list the filters at the top are 'All', 'Drafts', 'Issued', 'To collect', 'Overdue' and 'SDI problems', and the search finds by number or customer. The 'Payment' column says for each issued invoice whether it is paid, what is left and when it is due, or how many days overdue it is. 'To collect' and 'Overdue' use the same figures as the receivables schedule in Finance: a fully credited invoice is not to collect, and with installments only the part already due is overdue. How to record payments and send reminders is covered in the 'Payments, bank and reminders' section."},"t14":{"q":"Are there invoices that are created by themselves?","a":"Yes, always as drafts, which a person then checks and issues:\n1. A contract with 'Bills itself' creates the draft for each billing period, as early as set in 'Days ahead of the period', once per period: if you delete that draft, that period is not invoiced again.\n2. From a job, in the Billing box, 'Bill the actuals' creates a draft with the approved hours and the materials not yet billed, at selling prices; deleting it gives the hours and entries back to bill. From there you also prepare a deposit invoice on the progress of the works (SAL).\nNumber, date and frozen data come only with 'Issue', as for every other invoice."},"t15":{"q":"In which language and currency do my customers receive documents?","a":"$2f"}}},"contracts":{"title":"Contracts and renewals","subtitle":"Recurring agreements, deadlines, invoices and planned work","description":"In Sales → Contracts you record the agreements that repeat: an amount per period, a term, a notice period. Flux works out where each contract stands, warns the owner before the deadline to decide and adds up what they are worth in a month; if you ask it to, it prepares each period's invoice draft, emails the customer about renewal and creates the tasks the contract promises.","topics":{"t01":{"q":"How do I record a recurring contract?","a":"Sales → Contracts → 'New contract'. You need a title, the company and, if you want, the contact and the deal it came from; then the recurring amount with its currency and how often it is billed — month, quarter, half-year or year — the start date, the end of the term, the notice days and, where applicable, automatic renewal with the length of each renewal. The end of the term can be left empty: that is a contract with no end. The owner is the person who will get the renewal warning, so it is worth choosing one rather than leaving whoever created the record."},"t02":{"q":"Can I create a contract from a quote?","a":"Yes. On an accepted quote, or one already converted into an order, press 'Create contract': a draft contract is created with the quote's customer, contact, deal, amount, currency and lines, which you find on its page under 'Contract lines'. Complete the billing period, term and renewal yourself, then set it to Active. One quote gives one contract: pressing again reopens the one already created. It is also the natural step for an assistance quote, which you open from the contract's page with 'Assistance quote' (for a renewal or an extension, say)."},"t03":{"q":"What do a contract's statuses mean?","a":"In the form the status is one of Draft, Active and Cancelled: the things that depend on a person. For an active contract, the phase shown in the list is worked out from the dates: 'Not started' before the start date, 'In force' while it runs, 'To decide' as the deadline to renew or cancel approaches, 'Expired' once the term is over. A contract with no end date stays 'In force'.\nThat is deliberate: a stored status would be wrong from the first morning nobody touched the record, and a renewals list built on it would miss exactly the contracts nobody is looking after. For a customer who cancels use 'Cancelled' rather than deleting: the contract stays in the history."},"t04":{"q":"How do the notice period and the reminder work?","a":"The deadline to decide is the end of the term minus the notice days. The contract moves to 'To decide' a month before that deadline, so there is still time to renew or cancel, and at that point the owner gets a notification in the bell — and a push too, if they have notifications on: 'A contract of mine reaches its notice period' is one of the types that are on by default. The warning comes from a check that runs once a day, so it arrives during the day rather than at an exact moment, and it goes out once per term even though the contract stays 'To decide' for weeks. The next term of a self-renewing contract gets its own."},"t05":{"q":"How does automatic renewal work?","a":"A contract with automatic renewal never expires: when the term ends the end date moves forward on its own by the length you set, and the notice warning repeats before every renewal. The renewal itself only moves the dates: it does not change the amount or create an order. The period invoices come if you switch on 'Bills itself', and the customer is told if you switch on 'Email the customer about renewal'. If the customer cancels, you set 'Cancelled' and the contract stops renewing, billing and counting towards recurring revenue."},"t06":{"q":"Can a contract bill itself?","a":"Yes: in the contract's form switch on 'Bills itself' and set the 'Days ahead of the period'. Periods start on the start date and follow the contract's billing period. Every morning, for active contracts, Flux creates an invoice draft for each period starting within those days, the period running today included but never past ones, and only within the contract's term, renewals included. The draft carries the contract's lines, or a single line at its amount, with the period written in the customer's language and the customer's usual payment terms.\nYou find the draft in Billing and payments → Invoices, and a person issues it: nothing goes out by itself. Never two invoices for one period, and if you delete a draft that period is not created again: it counts as a choice not to bill it."},"t07":{"q":"How do I tell the customer about renewal?","a":"Switch on 'Email the customer about renewal' in the contract's form. When the contract enters 'To decide', Flux sends one email per term end to the contract's contact, or to the company's main address if there is none, in the customer's language: it says when it renews and by when to cancel, or, for a contract with no automatic renewal, when it ends and by when to write to renew it. If sending fails it tries again the next morning. It applies to active contracts only."},"t08":{"q":"How do I plan the work a contract promises?","a":"On the contract's page, the 'Planned work' panel holds what the contract promises, such as a yearly check or a cleaning in spring and autumn. With 'Add a plan' choose what is to be done, the kind of task, the months (every month, quarterly, twice a year, once a year, or the months you pick), the day of the month, how many days ahead to create it and who it is for: a person, a group (it goes to whoever has fewest open) or the contract's owner. You can also name an activity template, so each occurrence creates all its tasks.\nEvery morning Flux creates each occurrence's task once, on the contract and its customer, while the contract is active and within its term, renewals included. A day past the month's end counts as its last day. If you cancel the contract, the future tasks not done yet are removed; done and past ones stay."},"t09":{"q":"How do I link tasks, appointments and tickets to a contract?","a":"Below the contract, the 'Tasks and appointments' panel has 'New task', 'New appointment' and 'Apply template': what you create there is linked to the contract and its customer, so it also shows on the customer's timeline and in the work queue. If the plan includes support, further down you find the tickets opened about this contract and can open a new one. The 'Email' button at the top writes to the contact, or the company, with the contract's title and the end of the current term ready for the template's fields."},"t10":{"q":"Can a contract guarantee a support SLA?","a":"Yes: in the form choose the 'Support SLA' (if you choose none, 'The general policy' applies). While the contract is active, that customer's tickets are held to that SLA whatever their priority: those naming the contract, or, when they name none, the customer's active contract that ends first. It applies to tickets arriving through any channel: the dashboard, email, the web form and integrations."},"t11":{"q":"What is monthly recurring revenue?","a":"What the contracts earning today are worth in a month. Each amount is brought back to a month — a yearly one divided by twelve, a quarterly one by three — and added up. Only contracts that have started and have not ended count, so neither a draft, nor a signed contract starting next month, nor an expired or cancelled one: counting those would turn a forecast into a fact. You find it at the top of the Contracts page and on the Management dashboard, next to the number of contracts waiting for a decision. Contracts written in different currencies give separate figures, one per currency, never a single sum."}}},"targetsFunnel":{"title":"Targets, funnel and commissions","subtitle":"Goals, analysis and pay for the sales team","description":"The tools for running the sales team: each salesperson's monthly targets, the 'Per salesperson' table comparing them with what was won, the Sales Funnel showing where opportunities are lost, and the Commissions that accrue on won deals.","topics":{"t01":{"q":"How do I set a sales target?","a":"Go to Pipeline → Targets (in the menu 'Sales Targets'). The table has one row per person and one column per month, from the current month on: click a cell, enter the amount (with its currency) and, if you like, a number of deals, then save. Only administrators and the owner can set or remove targets; everybody else can see them."},"t02":{"q":"Where do I see progress towards the target?","a":"On the Dashboard: whoever has the sales dashboard sees their own won amount this month 'of a target of', whoever runs the team sees the team's won amount against the target and where each salesperson stands. The won amount is the sum of the deals closed won in the month by their owner. Targets also appear as a reference line in the pipeline Forecast."},"t03":{"q":"What does the 'Per salesperson' table show?","a":"Open it from Analysis → Reports → Per salesperson. For each person, over a month, quarter or year: won, target, coverage (open pipeline divided by what is left of the target: 3× means three times what is still to win is in play), win rate, lost, average won, average cycle in days, open deals and activity (calls, meetings, emails). A quarter's or a year's target is the sum of its months unless one was written for it; people without a target are left out of the team's attainment. Every amount opens the deals it counts."},"t04":{"q":"What does the Sales Funnel show?","a":"Pipeline → Funnel. It shows how many records move from one step to the next: leads, converted leads, contacts from leads, deals, quotes sent, won; with the conversion rate between each step and the next, the overall lead → won rate, the average cycle and the average lead conversion time. 'Leads by Source' and 'Won by source' also tell you which channels really bring customers. Period and agents are chosen in the filter bar."},"t05":{"q":"How do commissions work?","a":"Pipeline → Commissions. A commission accrues when a deal is won, on its value in euros, at the rate in force that day. An administrator sets the rates with 'Add rate': person, pipeline, percentage and start date. The most specific one applies (person and pipeline, then person, then pipeline, then everyone). To change a rate you add a new one from a later date: deals already won keep theirs. Won deals with no rate or no owner are listed separately.\nAnyone who is not an administrator sees only their own commissions."},"t06":{"q":"What does approving a month of commissions mean?","a":"Once a month is over, an administrator presses 'Approve': every deal won that month is frozen with its amount and rate, and that is what gets paid. If a deal is later edited, reopened, reassigned or deleted, the approved month does not change: the row shows a warning. A deal dated won in a month already approved is paid with the next month approved. 'Reopen' discards the approval and recalculates: only for a month that has not been paid. A month that is not over cannot be approved."}}},"marketing":{"title":"Marketing","subtitle":"Campaigns, templates and follow-up sequences","description":"The Marketing module writes to many people at once: email campaigns to contacts and leads who gave consent, reusable templates, and follow-up sequences that stop by themselves when the person replies. You find it under Marketing & automation.","topics":{"t01":{"q":"How do I create a campaign template?","a":"Marketing & automation → Campaign templates → 'New Template'. Give it a name and a subject and build the body in the Visual Editor, with blocks (heading, text, image, button, two columns, footer with unsubscribe, Brand letterhead, Signature), or in HTML Source. You personalise each copy with the recipient's placeholders — first name, last name, full name, company, email, phone and job title — written between double curly brackets; they also work in Italian (nome, cognome, azienda…) and with a few synonyms. The letterhead takes logo and colour from the settings, the signature from the sender's profile. These templates are used by campaigns, by sequences ('Load from template…') and by the rules' 'Send Email' action."},"t02":{"q":"How do I create and send a campaign?","a":"1. Marketing & automation → Campaigns → 'New Campaign': name, description and, in the 'Email Template' tab, the template.\n2. On the campaign press 'Launch' and choose the recipients: 'Contacts (with marketing consent)' or 'Leads (unconverted, with consent)', and if you like a segment, that is a filter saved in the contacts or leads list.\n3. Choose 'Send Now' or 'Schedule' with a date and time.\nEmails are queued and go out a few at a time, retried on temporary errors. A scheduled campaign is cancelled with 'Cancel Schedule' and goes back to draft; 'Duplicate' makes a copy."},"t03":{"q":"Who is left out of a campaign?","a":"Only contacts and leads with marketing consent and an email address receive it; leads already converted are left out. Also left out are addresses on the suppression list (unsubscribed, hard bounces, spam complaints) and people an assistant connected through the API is working with, so that they do not hear from two systems. Before sending, the dialog shows how many recipients can be reached, and afterwards how many were skipped."},"t04":{"q":"How does email tracking work?","a":"Campaign opens and clicks are tracked automatically: an open through an invisible image, a click by passing through a Flux link. The campaign page shows sent, opened, clicked, bounced and unsubscribed with percentages, the 'Engagement Funnel' and the 'Send Log', which can be filtered by status and searched by name or email."},"t05":{"q":"How does unsubscribing work?","a":"Every email from campaigns, sequences and rules carries an unsubscribe link, added at the bottom if you did not put one in. Opening the link does not unsubscribe anybody yet: the page asks for confirmation with a button, because corporate spam filters open every link. Emails also carry what mail programs need for their own unsubscribe button (Gmail and others), which unsubscribes in one click. On confirmation the address goes onto the suppression list, marketing consent on the record is withdrawn and running sequences stop."},"t06":{"q":"Can I bring someone who unsubscribed back among the recipients?","a":"No, not from the CRM. An address on the suppression list is excluded from every later send, even if someone adds it back to the recipients by hand. The list works on the address, not on the record: ticking marketing consent on the contact again does not bring them back, because the two are different things — consent says what you would like to do, suppression says what the person asked for. Hard bounces and spam complaints end up there too."},"t07":{"q":"How do follow-up sequences work?","a":"In Marketing & automation → Sequences → 'New sequence' choose whether it is for leads or for contacts and add the steps. Each step waits a number of days, from enrolment or from the previous step, then does one of two things: 'Send an email', with a subject and text that can be loaded from a template, or 'Create a task' (call, email, meeting or to-do) for whoever looks after the record, due that day.\nEnroll a person from their record with the 'Sequence' button, or with a rule's 'Enroll in Sequence' action. A person cannot be enrolled twice in the same running sequence; a paused sequence sends nothing and enrollments keep their place. Creating and editing sequences needs the editor role."},"t08":{"q":"Can I decide when a sequence's emails go out?","a":"Yes, in the sequence's settings. 'Count working days only (Monday to Friday)' skips weekends in the count, and no step falls on a Saturday or Sunday. 'Send between' sets a window of hours, on the workspace's clock: a step falling outside it waits for the start of the next window. An email step that follows another email can go out as a reply in the same conversation ('Send as a reply in the same thread'): it leaves with 'Re:' and the first email's subject, so the customer sees a single conversation."},"t09":{"q":"When does a sequence stop?","a":"By itself when the person replies or unsubscribes, when the address bounces or changes, when the lead is converted or the record deleted, when the outcome recorded on a task says so, and when an assistant connected through the API starts working with the person. You can also stop it by hand with 'Stop' in the list of enrollments. Whoever looks after the record is notified, push included, when the person replies.\nReplies are recognised only if incoming mail is configured: otherwise the Sequences page shows 'Replies are not detected' and the sequence keeps writing. An automatic reply, such as an out-of-office, counts as a reply and stops the sequence."}}},"tasks":{"title":"Tasks and projects","subtitle":"What to do, for whom, by when; Gantt and workload","description":"Tasks are the things to do: a call, an email, a meeting, a reminder. They can stand alone or be linked to a lead, a contact, a company, a deal, a ticket, an order, a contract or a job, and you find them under Work → Tasks, on the record's page and in the work queue. For whoever runs projects there are subtasks, several assignees, dependencies, Gantt and workload.","topics":{"t01":{"q":"How do I create a task?","a":"Go to Work → Tasks and press “New Task”. Choose the type (Call, Email, Meeting, To do), write the title, the priority (Low, Normal, High, Critical, Blocker), the due date and who it is assigned to; in the “Links” tab you link it to a lead, contact, company, deal or ticket.\nYou can also create it from a record's page: it is born linked and you see it there as well as in the list. Calls due today or overdue also appear in the Work queue of whoever has to make them."},"t02":{"q":"What happens when I mark a task as done?","a":"Ticking it opens “How did it go?”: choose the outcome (for example Reached, No answer), add a note and, if needed, the next step with its date. On saving, the task is closed, the record's timeline keeps the entry with outcome and note, and the next step becomes a new task on the same record.\nThe outcomes offered are decided by an administrator in Settings → Lists; an outcome that asks for a reason or an appointment is not saved without it, and the task stays open. Completing several tasks at once from the list asks for no outcome. Outcomes are explained further in the work queue section."},"t03":{"q":"Can I create a task that repeats?","a":"Yes. In the “New Task” window, next to the due date, choose “Repeat”: Every day, Every week, Every month or Every year. A due date is needed, because the series starts from it.\nYou can do it later too: open the task and press “Add: Repeat”, or change or remove the repeat it has. Changed, the series starts again from that task.\nThe repetitions do not all appear in advance: when you complete a task of the series the next one is created, due on the following repetition. The next one is created only once, even if two people complete it together."},"t04":{"q":"How do I create a task on an order, a contract or a job?","a":"On the order's, contract's or job's page you find the “Tasks and appointments” card with “New task” and “New appointment”. The task is born linked to that document and takes its customer by itself (company, contact and deal): so it also shows on the customer's timeline and in the work queue, with no linking by hand.\nA document you cannot see cannot be used as a link."},"t05":{"q":"Can I create many tasks at once from a template?","a":"Yes, with activity templates: lists of ready-made tasks (for example the paperwork before a job) that a record receives all together. On a deal's, order's, contract's or job's page press “Apply template” and choose one: its tasks arrive, each with its owner and a due date counted in the business's working days, in the planned order.\nTemplates are prepared by an administrator in Settings → Activity templates. Applying the same template to the same record again must be confirmed, and an automation rule can also apply it when a deal enters a stage."},"t06":{"q":"What are subtasks?","a":"A task can contain subtasks, up to three levels deep: that way you break complex work into smaller steps. You add them from the “Subtasks” tab of the creation window or from the task's detail. The parent task's progress percentage is calculated by itself from how many subtasks are done."},"t07":{"q":"Can I assign a task to more than one person?","a":"Yes. In the task's detail, under “People involved” (RACI), add everyone you need, each with a role: Responsible (R) does the work, Accountable (A) answers for it, Consulted (C) gives input, Informed (I) is kept up to date. Whoever is Responsible carries the task in the workload.\nWhoever becomes Responsible or Accountable is told. Everybody in the RACI sees the task and finds it among their own, even when it is on a colleague's customer."},"t08":{"q":"How do I log time worked on a task?","a":"In the task's detail, “Time” section, press “Start timer” when you begin and “Stop” when you finish, or “+ Log manually” to write the hours. You can have only one timer running at a time. Next to it you see the estimated hours, the actual ones and how far you are over the estimate.\nThe hours go into the business's one Timesheet: if you use Jobs you find it under Jobs → Field team → Timesheet, together with the hours of site visits. A colleague's hours can be deleted only by whoever approves them, and an approved hour can no longer be changed."},"t09":{"q":"How does the Gantt chart work?","a":"The Gantt (Work → Tasks → Gantt) shows tasks that have dates on a timeline, by day, week or month. Drag a bar to change its dates, and the tasks that depend on it move accordingly, in working days: a task that depends on two others starts after the later of the two. The dates you see after the move are the ones saved.\nDependencies (Finish → Start, Start → Start, Finish → Finish, Start → Finish, with an optional lag in days) are set from the Gantt or from the task's detail, under “Dependencies”."},"t10":{"q":"What is the Workload view?","a":"Work → Tasks → Workload shows, for each person and day, the planned hours of work against their capacity: cells above 100% are red. The count follows fixed rules: a task with no estimated hours counts as one hour, one with no start date weighs on its due date, every Responsible person carries it, and done tasks or tasks with subtasks do not count.\n“Postpone all overloads” moves due dates by the minimum needed to stay within 8 hours a day."},"t11":{"q":"I cannot see Gantt and Workload in the menu. Why?","a":"They are an optional feature: an administrator switches it on or off in Settings → Features, under “Projects: Gantt and workload”, and in new workspaces it starts off. When off, it disappears from everyone's menu and the pages close; the data (dates, dependencies, estimated hours) stays and comes back as it was when you switch it on again."},"t12":{"q":"I can no longer find a task I completed months ago. Where has it gone?","a":"The task list is a work queue, not an archive: it always shows everything that is still open, whatever the date, plus only what was completed in the last 30 days. When something is left out, a line above the list says how many tasks are hidden, with a “Show them” link to see them all. Nothing is deleted, and a direct link to a task still opens it, however old it is."},"t13":{"q":"The list says it shows only the most recently created tasks. Why?","a":"It is a safety limit of 500 tasks: beyond that number the page would become slow for everyone, including someone looking for a single task. When the limit kicks in the list says so, instead of stopping silently. Use the filters at the top (status, priority, assignee) or search to narrow down and find what you are looking for."},"t14":{"q":"How do I know a task was assigned to me?","a":"You get a notice in the bell, and on your phone if notifications are on: when a colleague creates a task for you or hands one over, when a rule or an activity template gives you one (a template sends one notice for all of its tasks that are yours), and when you become Responsible or Accountable in its RACI. Whoever assigns it gets nothing, and neither do you when you assign one to yourself.\nYou are also told when you can start a task that was waiting: the last task it depended on is done."},"t15":{"q":"Can I be reminded of a task at a precise time?","a":"Yes, if the task has a time. In the detail (or in “New Task”) press “Add a time”, choose the time and then the “Reminder”: at the due time, 5, 15 or 30 minutes before, 1 or 2 hours before, a day before. It arrives as a notification to whoever does it, within ten minutes of the time chosen. Move the task and the reminder rings again for the new time.\nAll-day tasks have no reminder: they are in the morning email and on the agenda."},"t16":{"q":"How do I follow a colleague's task?","a":"Open the task and press “Follow” at the top. From then on you are told when it is completed or gets a new due date. Press “Following” to stop.\nIf you are in the task's RACI already you see “Involved”: you get its notices anyway."},"t17":{"q":"Who can delete a task?","a":"Its owner, whoever it is assigned to and an administrator. A task that is nobody's (no owner, no assignee) can be deleted by anyone who sees it. Anyone who sees a task can still edit it."},"t18":{"q":"How do I comment on a task, or ask a colleague something about it?","a":"Open the task: at the bottom there is “Discussion and history”. Write the comment and press “Comment” (or Ctrl/⌘+Enter). To bring a colleague in, type “@” and their name, or press the @ button: they get a notification with your comment, start following the task and can open it even when it is on a customer that is not theirs.\nIts owner, whoever does it and whoever follows it are told of the comment too (in the bell). You can edit and delete your own comments; an administrator can delete anybody's. Comments are saved at once, without pressing “Save changes”."},"t19":{"q":"Can I attach files to a task?","a":"Yes. In the task's detail press “Add: Attachments” and upload the file, or take a photo from your phone. Attachments are seen by whoever sees the task and nobody else, and if the task is deleted they are deleted with it."},"t20":{"q":"How do I see who changed a task?","a":"In “Discussion and history”, with the comments and in order of time, are the changes: who moved the due date or the start, changed the assignee, status, priority, title, kind, estimate, repeat or reminder, from what to what and when. Moves made from the Gantt and the Workload are there too. For the description it says only that it was edited."},"t21":{"q":"Can I duplicate a task or send its link to a colleague?","a":"Yes, from the “…” menu at the top of the detail: “Duplicate” creates a new task of yours, open, with the same content, due date, assignee and people involved (not the comments or attachments); “Duplicate with its subtasks” copies those too. “Copy link” copies the task's address, which opens for whoever can see it. You can delete it from the same menu.\nIn the Tasks list, on a large screen the detail opens on the right: J and K move to the next or previous task."},"t22":{"q":"Can I move a task by dragging it in the calendar?","a":"Yes, with a mouse or a pen (not on a phone: there a finger scrolls the calendar, and the date is changed by opening the task). Drag it to another day, in the month, the week or the all-day strip: its due date moves to that day and keeps its time. In the hour grid you can also take it to another time, in steps of 15 minutes. An all-day task stays all day.\nAs when you move it from its dialog: the move stays in its history, the owner, the assignee and whoever follows it are told (not whoever moved it) and the reminder rings at the new time. A completed task does not move.\nThe tasks that wait for this one (the Gantt's dependencies) stay where they are: the message after the move says how many, and the chain is moved from the Gantt."},"t23":{"q":"How do I ask a colleague to approve something?","a":"Create a task of the «Approval» kind (or write «Approve…» as its first word: the kind is recognised by itself) and give it to the colleague who has to approve, linked to the record it is about (a quote, a deal, a job). When they complete it, «How did it go?» offers: «Approved»; «Changes requested», saying what to change; or «Rejected», with the reason. With «Changes requested» the work comes back to you: you get a task with their note, due today (or the next step they wrote), and a notice. On the timeline the approval stays as a note with its outcome, and the rules on tasks can start from the outcome (for instance «Outcome is Changes requested»). In Settings → Lists you can rename the outcomes or make others that send the work back to whoever asked."}}},"calendar":{"title":"Calendar and appointments","subtitle":"Appointments, invitations, repeats and the booking page","description":"The Calendar (Work → Calendar) brings together your and the team's appointments, tasks with a due date and the site visits of jobs. An appointment can repeat, last all day, have internal and external participants with invitation and reply, a reminder and a link to a CRM record. Times are always in the business's time zone.","topics":{"t01":{"q":"How do I create an appointment?","a":"Press “New appointment” or click a free slot in the calendar. Write the title, start and end (or choose “All day”), the place, the video conference (none, a Jitsi link generated by itself or a link of your own, for example Zoom or Teams), notes and reminder. In “Related to” you link it to a contact, a company, a deal, a lead, an order, a contract or a job, and it shows on that record too.\nTimes are in the business's time zone, set in Settings → General, not in your device's."},"t02":{"q":"How do I invite participants?","a":"In the “Participants” section add colleagues or contacts by searching their name or email, or with “Manual entry” for any address; each can be required or optional. With “Create & Send Invitations” everyone receives the invitation by email and answers yes, no or maybe from the link, without signing in to the CRM.\n“Check colleagues' availability” shows who is free, and an overlap with other commitments is pointed out. If you change the time, participants are asked to answer again; from the detail you can also “Send the invitation again” or “Record an answer” given in person."},"t03":{"q":"How do I create a repeating appointment?","a":"In the “Repeat” field choose a repetition (every day, every weekday, every week on certain days, every month, every year) or “Custom…”, where you decide how often and when it ends: never, on a date or after a number of times.\nWhen you edit or remove an occurrence you are asked which ones it applies to: “This event” (it becomes a separate appointment), “This and following events” or “All events in the series”. The series keeps the same time even when daylight saving time changes."},"t04":{"q":"How do all-day appointments and reminders work?","a":"With “All day” you pick the days “From” … “To” instead of times. The reminder (from “At start” up to one or more days before) arrives as a notification to you and to invited colleagues who have not declined; external guests get it in their own calendar. For an all-day appointment it counts from the starting midnight, and in a series it rings for every occurrence."},"t05":{"q":"How do I move, cancel or delete an appointment?","a":"Click it to open the detail: there you find “Edit”, “Duplicate”, “Mark as held”, “Cancel Appointment”, “Delete” and “Add to my calendar (.ics)”. A cancelled appointment stays in the calendar as cancelled, with a notice to participants if you choose so, and “Restore” brings it back; a deleted one disappears completely.\nIn the grid views you can also drag it to move it, or drag its lower edge to change the duration (with mouse or pen: with a finger the page scrolls). Read-only users can see but not edit."},"t06":{"q":"How do I see a colleague's or my group's calendar?","a":"At the top choose whose appointments to show: Everybody, Me, My group, or one or more colleagues. With two or more people, each event's edge takes the colour of the person involved and a key says who is who. The filter chooses among the appointments you can already see: it does not open those that are not yours to see."},"t07":{"q":"Which views are there, and how does it work on a phone?","a":"The views are Month, Week, Agenda (one day at a time) and List (the coming days one after another). On a phone the day reads as a list: all-day items first, then by time, with the free gaps and a line for now; with “List” and “Grid” you switch to the hourly grid, and the choice is kept in that browser.\nAt the top there is the week strip, with a dot on busy days; swiping sideways moves to the next or previous day, week or month."},"t08":{"q":"What are the site visits marked with ⚠ in the calendar?","a":"If your business uses Jobs, the visits planned on a job appear in the calendar of the people assigned. The ⚠ sign before the title marks a conflict: a person already booked, away, outside their hours or with a full day. A conflict is a warning, not a block: whoever plans decides.\nVisits are not dragged in the calendar: they are moved from the job or from Jobs → Planning, where the people are told."},"t09":{"q":"How does the booking page work?","a":"In Profile → “Booking page” set the meeting's name and length, the days and hours you take bookings, how far ahead people can book and the gap between meetings; then open it and copy the link to share. Whoever opens it sees only the free times in your calendar (your appointments and absences take them) and picks one.\nThe booking appears in your calendar, the person booking gets an invitation and is filed as the contact or lead they already are, otherwise as a new lead of yours, with no marketing consent. If two people pick the same time the first wins, and the other is asked to choose another. With read-only access the page is not available."},"t10":{"q":"Can I see these appointments in my personal calendar?","a":"$30"},"t11":{"q":"Can I connect my Google or Microsoft 365 calendar directly?","a":"The “Subscribe” address always works. In addition, if your installation allows it, in Profile → “Your mailbox and calendar” you can connect your Google or Microsoft 365 account: your commitments there block your booking page and are seen by colleagues arranging a meeting, and the appointments you organise here appear in your calendar (repeating ones not yet). Until the provider has verified the app, the card says it is not available yet."},"t12":{"q":"Can I get a briefing before an appointment?","a":"Yes, if the AI copilot is on for you. In the detail of an appointment linked to a deal, a contact, a lead or a company you find “AI briefing”: press “Prepare a briefing” and you get who you are meeting, where things stand and what to aim for, taken from the linked record. Nothing reaches the model until you press the button; read it before you rely on it. An appointment with no link has nothing to brief from."},"t13":{"q":"Does the Dashboard also show today's appointments?","a":"Yes. On the Sales and Management dashboards the “Today's agenda” card shows your commitments for the day in time order: tasks due or overdue, calls, meetings and appointments. From there you can complete a task, and “How did it go?” opens."}}},"chat":{"title":"Internal chat","subtitle":"Messages between colleagues","description":"The Chat (Work → Chat) lets colleagues write to each other without leaving the CRM: direct messages and groups, with attachments and mentions, also from the window at the bottom of every page. It is an optional feature an administrator switches on in Settings → Features; in new workspaces it starts off.","topics":{"t01":{"q":"How do I start a chat with a colleague?","a":"Go to Work → Chat and press “New Message” to write to a colleague, or “New Group” for a conversation with several people: give the group a name and choose the members. You can do the same from the chat window at the bottom, without leaving the page you are on. Conversations stay, and older messages load as you scroll back."},"t02":{"q":"How do I mention a colleague or send a file?","a":"Type @ followed by the name, or use “Mention someone”, to name a colleague in the conversation: they get a notification, on their phone too, because the message is addressed to them. With “Attach a file” you send PDFs, Office documents, images or text up to 10 MB."},"t03":{"q":"Can I mute a conversation?","a":"Yes. From the conversation choose “Mute for…” and say for how long: 1 hour, 8 hours, 24 hours or Forever; “Unmute” switches it back on earlier. A mention still reaches you from a muted conversation.\nThe phone notification for every message is off by default, the one for mentions is on: change them in “My notifications”."},"t04":{"q":"How do I leave a group or delete a conversation?","a":"In a group, “Leave group” takes you out: you no longer receive its messages and the others keep seeing it. “Delete” removes the conversation with all its messages for the others too, and cannot be undone."},"t05":{"q":"I cannot see the Chat, or there is nobody to write to. Why?","a":"If the Chat is not in the menu, it is switched off for the workspace: an administrator switches it on in Settings → Features, under “Internal chat”. When off, the page and the window at the bottom disappear, and the messages stay for when it is switched back on. If the chat says there are no colleagues, you are the only one in the workspace: invite them from Users."}}},"tickets":{"title":"Support tickets","subtitle":"Customer requests, SLAs and the work behind them","description":"The Support module gathers customers' requests — typed in, arrived by email, from the website's public form or from an integration — with promised times (SLAs), ready-made replies, internal notes and links to orders, jobs and contracts. You find it in the Support menu.","topics":{"t01":{"q":"How do I create a new ticket?","a":"Go to Support → Tickets and press 'New Ticket'. Write the subject (the only required field), link the ticket to a contact, a company or a lead with 'Link to record', then choose the category (if you have defined any), whom to assign it to, the channel (email, chat, phone, social), the priority and the description. Under 'Advanced options' you find the type (support, bug, complaint, information request, internal task), the severity and tags.\nYou need at least the editor role: read-only members can look at tickets but cannot reply. Deleting a ticket is for administrators only."},"t02":{"q":"Where do tickets come from, besides being typed in?","a":"1. By email: a message to the support address opens a ticket, if incoming mail is configured, and the customer's replies are added to the ticket's conversation.\n2. From the public support request form (Settings → Forms), which finds the sender among the contacts or adds them.\n3. From an integration, through the API.\n4. From the page of an order, a job or a contract.\nNote: an email with no ticket reference from a contact or a lead that has an owner does not open a ticket. It goes on that record's timeline and becomes a reply task for the owner, due today. Emails from people nobody owns stay with support."},"t03":{"q":"How do I open a ticket from an order, a job or a contract?","a":"The order, job or contract page has a 'Support tickets' card, listing the tickets about it, with a 'New Ticket' button. The ticket is created already linked to that piece of work and takes the customer — company, contact and order — from the work itself, not from what you type in the form. You cannot open a ticket on work you cannot see. A ticket opened some other way is linked to one of the customer's orders from the 'About order' card on the ticket page."},"t04":{"q":"What are ticket categories for?","a":"They say what a ticket is about — 'System fault', 'Warranty', 'Invoice' — and they are a workspace list that administrators manage in Settings → Lists, under 'Ticket categories'. Each category can have a 'Group it goes to': a ticket in that category for which nobody chose a group goes to that group. A category you no longer use is switched off rather than deleted: it is no longer offered but stays on the tickets that carry it. The category is chosen when the ticket is created or later, in the ticket's 'Classification and work' card."},"t05":{"q":"What does the 'Classification and work' card show?","a":"On the ticket page it gathers type, category and group, which anyone who can write edits right there, and the work behind the request: the job, the order with its lines and the customer's active contracts, each with the SLA it promises and the date it runs until. It only shows what you are allowed to see: a job you cannot open is mentioned as such, with no details. If the ticket has no job yet and the Jobs module is on, 'Open a job' creates one from the ticket and links it to the ticket."},"t06":{"q":"What statuses does a ticket have?","a":"New (just opened), Open (taken on: a new ticket becomes open at an agent's first reply), In Progress, Waiting (for the customer), On Hold, Resolved and Closed. Waiting and On Hold pause the SLA clock, which resumes when the ticket goes back to being worked on. A resolved ticket can be reopened ('Reopen') or closed; a closed ticket no longer changes status. A ticket resolved more than seven days ago closes by itself."},"t07":{"q":"What happens if the customer replies to a resolved or closed ticket?","a":"A customer's email reply to a ticket that is waiting for them or resolved sets it back to Open: that is what the resolution email promises. A reply to a closed ticket opens a new ticket instead, and the page says so. Every public reply you send goes out by email to the customer, in their language, with your signature and a link to follow the request online."},"t08":{"q":"Can the customer follow the request online?","a":"Yes. Public replies sent by email carry a 'Follow this request online' link at the bottom, which opens a page with the ticket's status and the public messages only: internal notes never appear, and the description is shown only if the customer wrote it. The link is the only key: whoever receives it forwarded can read the public part of the conversation."},"t09":{"q":"Can I ask the customer how it went?","a":"Yes, but it has to be switched on: in Support → SLA Management, on the 'Customer satisfaction' card, an administrator turns on 'Email the customer when a ticket is resolved, and ask how it went'. It starts off because it writes to customers.\nFrom then on, when a ticket is resolved the customer gets an email in their language with two buttons, it went well or it did not. They are asked once per ticket, and the button opens the page with the answer highlighted: the customer confirms it, so spam filters that open links do not vote for them. The rating appears on the ticket page as 'Customer rating', a bad answer goes to whoever handled the ticket, and replying to that email reopens the ticket."},"t10":{"q":"Does the public support form accept photos?","a":"Yes, optionally: up to 3 images (JPEG, PNG, GIF or WebP) of 5 MB each. They are checked before anything is written: if even one is not acceptable, the whole request is refused — no ticket and no contact — and the visitor is told. Accepted photos are filed among the ticket's documents. The form is switched on in Settings → Forms, 'Support request form'."},"t11":{"q":"What are SLAs?","a":"SLAs set the maximum first response and resolution times for each priority, and are managed in Support → SLA Management (administrators). For example: urgent ticket → first response within 1 hour, resolution within 4 hours. They do not wait for the breach to tell you: they warn at 50% and at 80% of the time, measured on the individual ticket's window. At the breach the warning goes to whoever holds the ticket and, if the policy names a group in 'Escalate to', to everyone in that group; automation rules with the 'SLA Breach' trigger also run."},"t12":{"q":"Does a customer with a contract get a different SLA?","a":"Yes. In the contract form, 'Support SLA' sets the SLA the contract promises. While the contract is active, that customer's tickets are held to that SLA whatever their priority: the contract linked to the ticket applies, otherwise the customer's active contract that ends first. It applies to every ticket, however it arrived, and also when you change the priority. Without a contract the general policy for the priority applies."},"t13":{"q":"Do SLAs keep counting at night and at weekends?","a":"It depends on the individual policy. By default they count on wall-clock time: a four-hour promise on a ticket that arrived on Friday at 17:00 expires at 21:00 on Friday, when nobody is there. Turning on 'Count working hours only' for that policy stops the count outside opening hours, on closing days and holidays, and resumes it at opening. The setting is per policy and starts off. The working week, the time zone and the closing days are set on the SLA page."},"t14":{"q":"Does the ticket tell me where it stands and what it resembles?","a":"Yes, with two panels at the top of the right-hand column. 'Where it stands' says whose move it is — whether it is waiting on us or on the customer — and for how long, measured from the last message rather than from when it was opened, then quotes the initial question in the customer's own words and the last internal note, that is what has already been tried. If nobody has replied yet it says so: an internal note does not count as a reply. 'What this resembles' shows similar tickets already resolved in this workspace, with a proposed type, component and priority and the tickets they come from, clickable. Nothing is applied by itself, and when the similar tickets disagree the panel proposes nothing."},"t15":{"q":"What are Macros?","a":"They are predefined replies to the most frequent questions: you pick one from the 'Macro' menu above the reply box, or among those 'What this resembles' suggests, and the text goes into the box ready to edit. Placeholders — the ticket number, the customer's name, your name — are filled in when it is inserted. They are created in Support → Macros (editor role needed), each as a public reply template or an internal note template."},"t16":{"q":"Can I leave internal notes on a ticket?","a":"Yes. In the reply box choose 'Public reply' (emailed to the customer) or 'Internal note' (visible to the team only). Internal notes have a different background, never reach the customer or their status page, and do not count as the first response for the SLA. Ctrl+Enter sends."},"t17":{"q":"How does the ticket Kanban work?","a":"In Support → Tickets choose the 'Kanban' view: tickets sit in columns by status, and dragging one to another column changes its status with the same rules as the ticket page. Each card shows number, priority, subject, channel, number of messages and assignee. A move that is not allowed, such as taking a ticket out of Closed, is refused."}}},"automation":{"title":"Automation","subtitle":"Automatic if-then rules","description":"Automation rules carry out actions by themselves when a record is created or changed, when a ticket breaches its SLA, or every morning when certain conditions hold. You find them in Marketing & automation → Automations; administrators create and edit them.","topics":{"t01":{"q":"How do I create an automation rule?","a":"Go to Marketing & automation → Automations → 'New Rule'. The builder has four tabs: in 'Details' you give it a name and decide whether it is active; in 'Trigger' you choose the entity (deal, lead, contact, company, ticket, order or job) and when it fires; in 'Conditions' when it should act; in 'Actions' what it does. Then press 'Create Rule'.\nAt least one condition and at least one action are required. Creating and editing rules is for administrators only, and automation must be included in the plan. Contracts are not yet an entity for rules."},"t02":{"q":"When does a rule fire?","a":"In the 'Trigger' tab you choose one or more moments: 'Record Created', 'Record Updated', 'SLA Breach' (for tickets: when a ticket goes past its promised times) and 'Every morning, when the conditions hold'.\nRules fire for what people do in the CRM and for API calls on a single record. They do not fire for imports — the CSV file and bulk API calls — because an import is a migration, not an event. If one rule sets off another, the chain is watched and a loop that repeats itself is stopped."},"t03":{"q":"How do morning rules work?","a":"With the 'Every morning, when the conditions hold' trigger the rule is checked every morning against the live records of its type — open deals, unconverted leads, unresolved tickets, orders that are not cancelled, active contacts and companies, open jobs — and acts on those for which the conditions hold. It is for what becomes true as time passes: 'the expected close date is in the past', or 'Days without activity' greater than 14 on a deal.\nSo as not to repeat itself every day, a rule acts on the same record at most once a week, and the number of runs per workspace each morning is limited.\nOn open jobs they are useful with, for example, 'Stalled' (the job has been in its stage past the stage's days) and the hours and margin alerts; a suspended job is never checked."},"t04":{"q":"What actions can a rule perform?","a":"Eleven, chosen in the 'Actions' tab; a rule can have more than one:\n1. Create Task: title, kind (call, email, meeting, to-do), assignee, priority and due date in days.\n2. Send Notification: to the record owner or to a person.\n3. Send Email.\n4. Send Webhook: an HTTP call to an address, with the record's fields.\n5. Update Field: for example status, probability, rating or source.\n6. Assign Owner (round robin).\n7. Enroll in Sequence: leads and contacts only.\n8. Change stage: deals only.\n9. Create appointment: in how many days, at what time and for how long, in the organiser's calendar and linked to the record, with no invitations sent.\n10. Apply activity template: the tasks of a template (Settings → Activity templates), only once per record and stage.\n11. Generate a document from a template: a Word document filled in with the record's data and filed among its documents (Settings → Document templates)."},"t05":{"q":"Is a task created by a rule any different?","a":"No different from one created by hand, but the 'Kind' matters: a task of kind Call shows in the work queue on the day it is due, and completing it records a call with its outcome. Without a kind it is a plain 'To-do'. In 'Assign to' you can choose the record owner, resolved when the rule fires, a specific person, or nobody."},"t06":{"q":"How does the 'Send Email' action work?","a":"Write recipient, subject and body, or choose a template in 'Email Template' (the campaign templates): its content is loaded when the email is sent, and a subject and body written in the rule replace it. The recipient can be a field of the record, such as the contact's or the lead's email, and you can add addresses in CC and BCC.\nThe email does not leave at once: it joins the workspace's sending queue, goes out with the workspace's email configuration and carries the unsubscribe link. Anyone who unsubscribed or whose address bounces is skipped, without an error. With 'Track Opens' and 'Track Clicks' the results appear in the 'Automation Email Log'."},"t07":{"q":"How do I distribute new leads in turn among salespeople?","a":"Create a rule on leads with the 'Record Created' trigger and choose the 'Assign Owner (round robin)' action. Tick the people in the order you want them to receive leads: the first lead goes to the first person, the second to the second, and so on, starting again from the top. Whoever receives the lead is notified, and two leads arriving at the same instant still go to two different people. Anyone who has since left the workspace is skipped without editing the rule, and a record someone has already taken on stays with them, unless you tick 'Reassign records that already have an owner'. It also works for contacts, companies and deals."},"t08":{"q":"Can I assign leads based on territory or source?","a":"Yes, in the same 'Assign Owner (round robin)' action. With 'Add route' you add one or more routes: each specifies one or more territories ('In any of these territories'), one or more comma-separated sources ('With source', for example 'website, trade fair') or both, and the people who take turns on those records. Routes are tried from top to bottom and the first that matches decides, so put the most specific cases at the top; the arrows change the order. Each route keeps its own turn; if all its people have left the workspace the record moves on to the next route. Records no route takes go to the people in 'Everyone else, in turn'; if nobody is there they stay unassigned. Use one rule with several routes, not several rules: two rules assigning the same record would fight over it. A deal is located by its company's address or, failing that, its contact's."},"t09":{"q":"Can a rule move a deal to another stage?","a":"Yes, with the 'Change stage' action, available only in rules on deals. It is the same move as dragging on the board: the stage decides status and probability, the change goes into the deal's history, events are sent and the deal's rules run again on the new stage. It also respects what the stage asks before a deal leaves it: if a required item is missing the deal does not move, and the reason is written in the execution log."},"t10":{"q":"What conditions can I set?","a":"For text and numbers: equals, does not equal, greater than, less than, at least, at most, contains, does not contain, is empty, is not empty. Three look at the change rather than the value — changed, changed to, changed from — and are for reacting to a status transition rather than to the status itself. For dates: is in the past, is within the next (days), is more than (days) ago.\nBesides the record's fields you can use the custom fields of its type. Between one condition and the next you choose AND or OR, and with 'Advanced Logic (Parentheses & Operators)' you write combinations with parentheses."},"t11":{"q":"How do date conditions count days?","a":"In calendar days, on the workspace's clock (the time zone set in Settings → General), not in hours. 'Is within the next N days' is for «N days before» a date, 'is more than N days ago' for «N days after». With morning rules a condition of this kind fires on the first morning it holds."},"t12":{"q":"How do I test a rule before switching it on?","a":"In the builder use 'Test on a record': pick a record of that type and press 'Test'. It tells you whether the rule would run on that record and, condition by condition, whether it holds, with the value the record actually has. It performs no action. It is the way to find out why a rule did not run, since a rule whose conditions do not hold writes nothing to the log."},"t13":{"q":"Do I have to write every rule from scratch?","a":"No. On the Automations page, 'Recipes' opens a collection of ready-made rules for the most common situations — a hot lead to call, an important deal just in, an urgent ticket, a completed or large order, the thank-you after a win. Press 'Add', then the builder opens it and you change whatever you like. Each recipe is an ordinary rule, active as soon as it is added."},"t14":{"q":"A practical example of automation?","a":"A deal created with an amount over 10,000: create a task 'Review important deal' for the owner, due in 2 days, and send a notification to the sales director. A lead that becomes Qualified: enroll it in the welcome sequence. A deal entering the 'Site survey' stage: create an appointment in 3 days at 9:00 and apply the site survey activity template. Every morning, an open deal with more than 14 days without activity: create a call for the owner."},"t15":{"q":"How do I check that rules are working?","a":"On the Automations page the 'Recent Executions' table shows, for each run, the rule, the entity involved, the outcome (success or failure), the actions performed and the time; opening one also shows the chain of rules, the retry attempts and the last error. At the top you find the total number of rules, the runs in the last 24 hours, the success rate and the failed runs. Emails sent by rules are in the 'Automation Email Log'. If a rule does not fire, try it with 'Test on a record'."},"t16":{"q":"How do I hand stalled or lost deals to another salesperson?","a":"$31"},"t17":{"q":"Can I make rules on tasks?","a":"$32"}}},"reports":{"title":"Reports and Analytics","subtitle":"Performance analysis and custom reports","description":"Reports shows the team's activity and sales results over a period; Per salesperson compares each person with their target; the Report Builder makes custom reports without writing code. The pipeline analyses live in the Pipeline section.","topics":{"t01":{"q":"What do the standard reports show?","a":"Analysis → Reports shows, for the period and person you choose (the last 30 days and all users to start with): activities logged (calls, meetings, emails and notes), tasks completed and completion rate, deals won and win rate, new leads, quotes created and open tickets. The Activity, Performance and Sales tabs add the day-by-day trend, actions by type, the leaderboard by user, each person's tasks with the overdue ones, and the value won, quotes accepted and orders completed. The section is there if your plan includes the Reports module."},"t02":{"q":"What is the Per salesperson page?","a":"Analysis → Reports → Per salesperson: for each person, in the chosen month, quarter or year, won against target, coverage (open pipeline divided by what is left of the target), win rate, lost deals, average value, average cycle in days, open deals, and calls, meetings and emails. Every amount opens the deals it counts. Someone with no target still has their row, and the team's result is measured only over those who have one."},"t03":{"q":"How do I use the Report Builder?","a":"Analysis → Reports → Report Builder. Choose the data source (deals, contacts, companies, leads, quotes, interactions, tasks, orders, contracts, tickets), the columns — including the custom fields of that kind of record —, add filters, group if you want (also by day, week, month, quarter or year, with count, sum, average, minimum or maximum) and choose the visualisation: table, bar, line, area or pie. Then 'Run Report'; the result downloads as CSV. Saved reports are visible to the whole team, but saving, changing and deleting them is for administrators. Every report counts only the records you can see."},"t04":{"q":"Can I export the activities logged?","a":"Yes: on the Reports page, 'Export CSV' downloads the calls, meetings, emails and notes logged in the period and for the person you chose. It requires the admin role: it is the record of who did what, so it is not a read like any other."},"t05":{"q":"Where do I find the pipeline analytics?","a":"Under Sales → Pipeline, and they are also the tabs across the top of the section: Forecast (what it is reasonable to expect, by owner), Sales Funnel (where leads drop off along the way), Win / Loss (why deals are won and lost, with the reasons recorded at closing), Sales Targets, Commissions (everyone sees their own, administrators everyone's), By territory and Pipeline report, with the average days in each stage, how many deals move on, the stalled ones and sales velocity. For those who do not lead the team some of these are secondary menu entries, reached with 'Show all sections' or from the tabs.\n\nWhat needs attention right now — stalled deals, quotes never opened, SLAs close to their deadline — is not on an analytics page but in the 'Needs you' panel on the dashboard and in the Work queue, where every row opens the record it comes from."},"t06":{"q":"Are there other analysis pages?","a":"Yes, two outside Reports, which open even if your plan does not include that module. Support → By agent shows the support desk's work person by person. Analysis → Assistant's contribution shows what integrations connected through the API wrote into the CRM in the current month — leads, contacts, notes, activities, orders and the rest — with the rows, the requests and the last time; work people do in the interface does not appear there."}}},"settings":{"title":"Settings","subtitle":"Workspace configuration (mostly admins)","description":"Settings brings together the workspace's configuration. Everybody sees only the cards their role can use: nearly everything is for administrators and the owner, while the personal pages — Profile and My notifications — are for everyone, in your account menu.","topics":{"t01":{"q":"What is in Settings?","a":"General, Business hours, Subscription, Features, Pipeline Stages, Territories, E-invoicing, Lists, Activity templates, Document templates, Forms, Custom Fields, Email, Webhooks and API keys. Other settings sit beside the work they serve: Macros and SLA Management under Support; Job types and Hourly costs under Jobs → Setup; Email templates under Customers. Cards for a module your plan does not include are not shown."},"t02":{"q":"What is set in General?","a":"Settings → General, for administrators.\n1. Time zone: the clock of the whole workspace — calendar, reminders, what counts as today and the dates in reports.\n2. Quotes: validity in days and standard terms, copied into every new quote; changing them does not rewrite quotes already sent.\n3. Logo: at the top of quote PDFs and in emails to customers, PNG or JPEG up to 512 KB.\n4. Quote approval: the discount and the total above which a quote must be approved before it is sent; 0 turns that limit off.\n5. Identity in emails: brand colour, website and social profiles shown in emails to customers and in the whole team's signatures. Name, address, VAT number and phone come from the billing details."},"t03":{"q":"How do I switch a part of the product on or off?","a":"Settings → Features, for administrators: Projects (Gantt and workload), Internal chat, AI copilot and Jobs. Switching a feature off removes it from everyone's menu and closes its pages; the data stays, and switching it back on brings it back as it was. In a new workspace Projects and Chat start off. AI copilot and Jobs only appear if your plan offers them: the switch can only take away, the plan decides whether they are there."},"t04":{"q":"How do I add custom fields?","a":"Settings → Custom Fields, for administrators. Press 'Add Field', choose the kind of record — lead, contact, company, deal, order, contract, ticket, task or job —, the field type (text, number, date, single or multi dropdown, checkbox, URL), the name and whether it is required. 'Also on' creates the same field on other kinds of record at once: that way, when a lead becomes a deal or a deal becomes an order or a contract, the value follows it. The field appears on the page of every record of that kind, and can be used as a column in the Report Builder and as a condition in automations. Deleting a field permanently removes every value saved in it."},"t05":{"q":"Where do I change the choices offered in forms?","a":"In Settings → Lists: Source (where customers come from, the same on leads, contacts, companies, deals and orders), Activity outcomes (how a call, an email or a meeting can end, and what each outcome does), Document categories, Ticket categories (each can send its tickets to a group), Company categories and Company types. Renaming an entry moves no record; a retired entry is no longer offered but stays on the records that carry it. Merging two sources moves the records and also updates the automation rules, reports and saved filters that name it. Loss reasons are managed beside the pipeline stages."},"t06":{"q":"Where do I set opening hours and closing days?","a":"In Settings → Business hours, for administrators, with or without the Support module: the hours or Closed for each day of the week, and below them the closing days, that is holidays and closures. The same card is also in Support → SLA Management. They apply to SLA policies set on business hours, which count only the time inside these windows, to deadlines in working days in activity templates, and to the hours of job visits. Hours are counted in the workspace's time zone, which is changed in Settings → General."},"t07":{"q":"How do I configure the email sender?","a":"Settings → Email. Choose the provider: Resend (your API key is enough) or SMTP (host, port, credentials and TLS). Then set the sender name and the address everything goes out from: campaigns, invitations, notifications. ⚠️ That address is not only for sending: it is also the one customers reply to, and the one the system uses to recognise that an incoming email belongs to this workspace. If it is left empty, incoming emails do not become tickets."},"t08":{"q":"How do I manage canned replies for tickets?","a":"From Support → Macros, also listed on the Settings page; editors can manage them too. Create a macro with a name, an optional description and the text, in which you can use variables such as the ticket number, the contact's name or yours. Each macro is either a public reply template, which goes to the customer, or an internal note template, which only colleagues see. You use them straight from the ticket's reply box."},"t09":{"q":"I can no longer find a ticket closed months ago.","a":"The ticket list is a work queue: it always shows everything that is still open, in progress or pending, whatever the date, plus only what was resolved or closed in the last 30 days. When something is left out, a line above the status tabs says how many tickets are hidden, with a link to see them all. Nothing is deleted."}}},"integrations":{"title":"Integrations and API","subtitle":"API keys, events and the assistant's contribution","description":"An external system — a website, a back-office, Zapier or Make, an assistant — reads and writes in Flux through the /api/crm routes with a workspace key, and receives events through webhooks. In Analysis → Assistant's contribution you can see what it wrote.","topics":{"t01":{"q":"How do I connect an external program to Flux?","a":"In Settings → API keys (administrators) press 'New key', give it a name that says who uses it and tick under 'What it may do' what it needs. The key is sent in the Authorization header, as Bearer followed by the key, and is valid only for this workspace: the key itself says which one, so whoever integrates does not have to state it anywhere else.\nThe key is shown once, when it is created: copy it straight away. Afterwards you recognise it by its name and last four characters, next to when it was last used. To change it you create a new one, update the integration and revoke the old one, which stops working at once and switches off the events it had subscribed to. The full reference — every route, what it answers, which permission it needs — is at /developers, and in OpenAPI at /api/openapi.json."},"t02":{"q":"What can an API key do?","a":"What you tick, entity by entity, between Read and Write:\n1. read and write: contacts, leads, companies, deals, orders;\n2. write only: activities and notes, custom fields, opt-outs and erasure, event subscriptions (Zapier, Make), marking whom the assistant is working with, draft quotes, support tickets;\n3. read only: products and customer prices, jobs.\nPermissions are named entity:access, for example contacts:read, orders:write, webhooks:write, tickets:write, jobs:read. Writing does not include reading, and a request the key does not cover gets a 403 naming the missing permission. The 'Key from before permissions' keeps writing contacts, leads, companies, deals, orders, activities, custom fields and privacy, reads nothing and does not receive permissions added later. Calls are counted against the workspace's plan: past the limit the answer is 429, except for opt-out and erasure, which are never blocked."},"t03":{"q":"What data can an integration read?","a":"With the GET routes: contacts, leads, companies, deals, orders and jobs, each with its own read permission; the pipelines with their stages, with the deals read permission; the product catalogue, which with companyId returns that customer's price under their price list.\nLists come one page at a time (limit up to 200, 50 if not given), oldest change first, and nextCursor resumes exactly after the last record received; with updatedSince you pick up from the last sync. A deleted record does not appear in reads: for contacts the contact.deleted event reports it. Jobs are read only: they move in the CRM, where stages ask for their requirements."},"t04":{"q":"What does a request with several records answer?","a":"Bulk routes accept up to 500 records per request and always answer 200, even when some records were rejected. The body holds a summary — total, created, updated, skipped, errors and duration — and one entry per record sent: its position, its outcome, the id it was given or the field-by-field reasons it was rejected. A bad row does not fail the request, so the answer is in the body, not in the status code.\nBulk imports do not set off automation rules, because they are a migration and not an event; calls on a single record set them off just like the same action in the CRM. Webhook events are sent in both cases."},"t05":{"q":"How do I repeat a call without duplicating data?","a":"By sending the Idempotency-Key header with a value of your own, different for every request. It matters because an answer that never arrives — a timeout, a dropped connection — leaves the caller not knowing whether the work was done, and sending everything again duplicates what Flux cannot recognise: contacts and leads are recognised only by email, which is optional, and activities by nothing.\nWith the key, the first request writes and every identical repeat gets the same answer back, with the same status and the same ids, writing nothing, marked Idempotent-Replay: true. The same key with a different body gets 422, one still in progress 409, and keys are forgotten after thirty days.\nIt is accepted when creating contacts, leads, companies, orders, notes and activities (single and bulk, also under a contact, a lead, a company or a deal), quotes and tickets. It is not accepted by lead and deal stage changes, closing deals, custom fields, opt-out, erasure, the assistant mark and event subscriptions."},"t06":{"q":"How do I receive Flux's events?","a":"With a webhook: in Settings → Webhooks (administrators) press 'New Webhook', give the address and the events to subscribe to, or 'Everything, including your rules' events'. Flux sends a JSON POST signed with the webhook's secret in the X-Webhook-Signature header (HMAC-SHA256), with an id that stays the same across retries (X-Webhook-Id). A failed delivery is retried, so an event may arrive more than once: use the id to recognise it.\nEvents cover contacts, companies, leads, deals, activities and completed tasks, quotes, orders, jobs (created, stage changed, suspended, resumed, stalled, closed, hours over the estimate, margin below the threshold), signed work reports (work_report.signed), issued and paid invoices (invoice.paid), money received (receipt.received), tickets created, resolved and rated, and withdrawn consent (consent.withdrawn). The full list is at /developers."},"t07":{"q":"How do I connect Zapier or Make?","a":"With REST hooks, the calls Zapier and Make make when somebody switches a trigger on or off. POST /api/crm/webhooks with url and events subscribes an address (webhooks:write permission) and the answer carries, once, the secret for checking the signature; DELETE /api/crm/webhooks followed by the subscription's id removes it.\nAt most 50 subscriptions made through the API per workspace. A subscription belongs to the key that made it: a key removes only its own, never webhooks an administrator created, and revoking the key switches its subscriptions off."},"t08":{"q":"How does an integration avoid reacting to its own writes?","a":"Every event carries an origin field: via says whether a person (user), an integration (api) or Flux itself (system) caused it, and for writes made with an API key it names which key, with id and name. An integration drops the events that carry its own key. Dropping every event with via api would also lose what the other integrations wrote."},"t09":{"q":"How do I say where a lead or a contact came from?","a":"Send in the source field the source's key, which you find in Settings → Lists → Source next to each entry: it does not change when the source is renamed. Flux also recognises the name written differently (capitals, accents, spaces or dashes: 'ADS Meta' becomes ads_meta). A value that matches no entry is saved as sent and appears under 'Values not in the list', to be added or merged. An API update that sends no source leaves the source the record already has."},"t10":{"q":"What else can an integration do?","a":"$33"},"t11":{"q":"What does the 'Assistant's contribution' page show?","a":"What came into the CRM from integrations in the current month: how many rows were written, in how many requests, when the last one arrived, and a table by kind — contacts, companies, leads, notes, activities, orders, custom fields and so on. It sits under Analysis, not inside Reports, because whoever connects an integration must be able to check it even without the reports module.\nThree caveats. It counts only writes that came through the API: the team's work inside Flux does not appear, so it is not a comparison between people and the assistant. One request can write many rows — an import of five hundred contacts is one request and five hundred rows — which is why the columns are separate. And it does not say which integration: with two integrations connected the figures are their sum. Erasures are counted without saying of whom, so as to leave no trace of who asked to disappear."},"t12":{"q":"How do the leads from my Facebook and Instagram ads reach Flux?","a":"In Settings → Meta Lead Ads (administrators) press «Connect Meta»: Facebook opens, and there you pick the pages to connect. They must be pages on which your account may manage ads.\nFrom then on whoever fills in a form of those pages reaches Flux within seconds as a lead, with the source «ADS Meta», the owner and the workspace's rules, as a lead typed by hand. The answers to the form's own questions are in the lead's notes, with the campaign and the ad. A person already in Flux is not duplicated: the request is written on their record and whoever follows them is told.\nLeads arrive from the connection on, not those from before. A page can be connected to one workspace only. Until Meta has approved Flux's app, connecting is for Flux's staff only."},"t13":{"q":"A Meta page says «Not working»: what do I do?","a":"It means Facebook no longer lets Flux read that page's leads. The administrators get a notification, once a day at most, with the reason.\n1. Sign-in expired or revoked: press «Connect Meta» and pick the page again.\n2. A permission or lead access taken away: on Facebook, in Business settings → Integrations → Leads access, give the Flux CRM app and whoever connects access again; then connect the page again.\nNo lead is lost: Meta keeps them for 90 days and, as soon as the page works again, Flux fetches those that arrived meanwhile."}}},"notifications":{"title":"Notifications","subtitle":"Alerts, push notifications and the morning summary","description":"The bell in the header shows alerts while you are in Flux. Push notifications, if you turn them on, reach you even when Flux is closed, just as an installed app would. And every morning an email sums up your day.","topics":{"t01":{"q":"Which events generate a notification?","a":"$34"},"t02":{"q":"Can I receive notifications even when Flux is closed?","a":"Yes. Open My notifications (in your account menu, or from the bell → 'Notification settings') and press 'Turn on for this device': the browser asks you for permission once, and from then on alerts arrive like those of an installed app. Permission applies to one browser and one device at a time, so phone and computer have to be turned on separately, and on the same page you see the list of registered devices so you can remove one you no longer use. 'Send a test' checks straight away that it works."},"t03":{"q":"On iPhone I cannot find the button to turn them on.","a":"Apple only delivers notifications to apps added to the home screen, never to a Safari tab. Open the share menu, choose 'Add to Home Screen', then open Flux from the icon: from there the button appears. On Android and on a computer there is nothing to install."},"t04":{"q":"I get too many notifications. Can I choose which ones?","a":"$35"},"t05":{"q":"I said no to the browser and now it does not ask any more.","a":"That is normal behaviour: a browser that has been told no does not ask for permission a second time. You need to reopen it from the site settings in the browser — usually from the icon to the left of the address — allow notifications for Flux and reload the page."},"t06":{"q":"How do I mark notifications as read?","a":"Click the bell: the panel with recent notifications opens. On a computer, click a notification to mark it as read, and the arrow icon beside it to open the page it is about; 'Mark all read' clears them all in one go. On a phone the panel opens full screen, grouped by day: tapping a notification opens it and marks it as read, 'To read' shows only the new ones and 'Mark read' marks them all. At the foot of the panel is the 'Notification settings' link."},"t07":{"q":"What is the email that arrives every morning?","a":"It is the 'Morning summary by email': one email each morning with what is due today, what is late, deals with nothing planned, customers waiting for your answer and accepted quotes, in place of one email per task. Tasks falling due still alert you in the bell and, if you have them on, with a push. It is switched off and on in My notifications, and the choice is yours alone."}}},"mobileApp":{"title":"The app on your phone","subtitle":"Installing and using Flux on mobile","description":"Flux can be added to the home screen and opens full screen, with its own icon and no browser bar. On a phone the interface changes shape, not just size.","topics":{"t01":{"q":"How do I install Flux on my phone?","a":"Open Flux in the phone's browser and add it to the home screen. On Android and Chrome-based browsers the 'Install' prompt appears, and Flux itself offers it once: dismiss it and it does not come back, but the option stays in the browser menu. On iPhone and iPad there is no button: use Share → 'Add to Home Screen'. Once installed, Flux opens on the dashboard full screen, and holding the icon gives you shortcuts to Pipeline, Tickets and New order."},"t02":{"q":"What changes when using Flux on a phone?","a":"At the bottom there is a bar with three shortcuts, the 'Create' button in the middle and 'Menu' on the right. 'Create' opens the list of what you can create, with the record of the section you are in first; 'Menu' opens everything else from the bottom: your account and workspace, search, every section as tiles, language, currency, theme and sign-out. At the top is the page's name, with an arrow to go up a level when you are inside a record, and beside it search, recents, the assistant and the bell. Long lists (contacts, companies, leads, orders, quotes, tickets) become cards instead of tables, and dialogs open full screen, so the keyboard does not end up on top of them. On a computer everything is as it was: these are two layouts of the same screen, not two products."},"t03":{"q":"How do I change the shortcuts in the bottom bar?","a":"Open 'Menu': at the top is 'Bar shortcuts' with 'Edit'. Tap up to three sections in the order you want them, then 'Done'; 'Restore defaults' goes back to Dashboard, Contacts and Calendar. You can only choose sections your role and plan let you open. The choice is stored in this phone's browser."},"t04":{"q":"How does the Back button work?","a":"Like an app's, not like the browser history:\n1. first it closes what is open on top of the page — a dialog, a panel, the Menu, a chat conversation — one at a time;\n2. then it goes up a level, like the arrow in the top bar;\n3. otherwise it goes back to the dashboard;\n4. on the dashboard, with nothing open, it closes the app.\nOn iPhone, which has no Back button, use the arrow at the top. On Safari and Firefox, Back closes open dialogs, but between one page and the next it does what the browser always does."},"t05":{"q":"What is the calendar like on a phone?","a":"The Day view is a list: all-day events first, then the rest in order, with the free time marked and a now line if it is today. 'List | Grid' switches to the hour grid, and this browser remembers the choice. A week strip at the top marks the busy days with a dot: tap one to open it. Swiping sideways moves to the previous or next day, week or month. Dragging an appointment to move it works with a mouse or a pen, not a finger, which scrolls the page."},"t06":{"q":"Does Flux work without a connection?","a":"No, and that is on purpose. Every page and every figure comes over the network: with no connection you get a screen that says so, instead of the browser's error page. Nothing you see is kept on the phone, because a saved copy does not know which workspace it came from or what role you had when you opened it, and a pipeline from twenty minutes ago is worse than no pipeline — nothing on the screen would say it was old, and somebody would quote from it to a customer. When a new version is released Flux tells you and reloads only when you press, so it does not update while you are writing a quote."},"t07":{"q":"Do push notifications work on a phone?","a":"Yes, but on iPhone and iPad only if you have added Flux to the home screen: Apple does not deliver them to a Safari tab, and until you install the app the button to turn them on stays disabled with an explanation. On Android and on a computer nothing needs installing. Permission is given once per browser and per device, so a phone and a laptop are turned on separately; it is done in My notifications, where you also choose which kinds of alert reach you and see the list of registered devices."},"t08":{"q":"Can I start a call on my phone from the computer?","a":"Yes. On the computer press «Call» on a contact, a lead, a company, a deal, in the work queue or on a ticket, and choose «On the phone»: a notification reaches the phone, you tap it and the call starts from your own number, without typing it. When the call is over Flux asks how it went and records it on the record. Flux must be installed on the phone with notifications turned on (My notifications); on iPhone the app has to be added to the home screen. The choice is remembered in that browser: from the next time one click is enough, and the message shown after the call lets you change it. «From this computer» calls with the program the computer uses for phone numbers instead: on a Mac with an iPhone that is FaceTime, which calls through the iPhone."}}},"usersRoles":{"title":"Users and roles","subtitle":"Access, permissions and visibility (admins only)","description":"Access management decides who can do what and who sees which customers. Four hierarchical roles say what each person can do; record visibility says on which customers.","topics":{"t01":{"q":"Which roles are available?","a":"Owner: full access, including administration of the workspace. Admin: users, roles, settings and all the data. Editor: creates and edits CRM records. Viewer: read-only. They are hierarchical — each role includes the permissions of the one below — and they apply WITHIN this workspace: they are a different thing from the role of Flux staff, who operate the administration panel and have nothing to do with what you see here. ⚠️ Read-only means everywhere, including the API: a call made with a viewer's session is refused just as a button would be."},"t02":{"q":"What is reserved for administrators?","a":"Besides users, groups and settings, only administrators and the owner can: issue invoices and send them to SDI, use Bank and Finance, approve quotes above the limits, manage products and price lists, automation rules and sales targets, see everyone's commissions, export or erase a person's data (privacy), approve hours and record colleagues' absences, see the costs and margins of jobs, delete orders, contracts and tickets, and export the activity log. Editors do the rest of the daily work: records, quotes, orders, contracts, draft invoices, macros, sequences and planning visits. With access profiles, each of these can be opened to a user too: it is the section's «Manage» (the Administration profile, for instance, issues invoices and uses Bank and Finance without administering the workspace). Users, roles, profiles and settings stay the administrators'."},"t03":{"q":"How do I invite a new user?","a":"Users → 'Invite User'. Enter the email and choose the role: admin, editor or viewer (the owner is not assigned through an invitation). Flux sends an email with a link to accept, valid for a limited time, with which the invitee sets their own password. If the email does not go out, the dialog shows you the link to send yourself; pending invitations, with their expiry, are listed on the same page. With the invitation you also choose the access profile: Flux proposes the one of the area you give, and the person receives it when they accept."},"t04":{"q":"How do I change a user's role?","a":"Users → find the person in the list → open the role menu and choose a new one. ⚠️ It does not take effect instantly: the role is re-read at most every five minutes, so until then a session already open keeps the previous permissions. The same applies to removal from the workspace. If you need to revoke access immediately, remove the person and have them signed out."},"t05":{"q":"Who sees which customers?","a":"It is decided in Users, in the 'Who sees which records' card. With 'Everyone sees their own' (recommended, and the starting value) each user sees the leads, contacts, companies and deals they own, those assigned to one of their groups and those not yet assigned to anybody; with 'Everyone sees everything' everybody sees every record. Administrators and the owner always see everything.\nA customer is seen through what you work on: whoever owns a company sees its contacts and deals, whoever works a deal or a contact sees its company. Quotes, orders, contracts, invoices, tasks, appointments and documents follow the most specific record they are linked to: a colleague's call on their own deal is not visible to you just because you can see the company. A record you create with no owner becomes yours. If you create a duplicate of a record you cannot see, Flux tells you it already exists and whose it is, without showing its details. Tickets remain a queue shared by the whole team."},"t06":{"q":"What are user groups?","a":"Groups organise users into teams (e.g. 'Sales Team', 'Level 2 Support'); administrators and the owner create them from Users → 'New Group', with a name, description, colour and members. Leads, contacts, companies and deals can be assigned to a group instead of a person: its members see them, and a lead assigned to the group is notified to each of them. A ticket category can send its tickets to a group. Tick 'It is a crew' for a group of technicians: putting the crew on a job's visit puts its members on it, and they can be taken off one by one. Deleting a group leaves the records it had unassigned."},"t07":{"q":"What are access profiles?","a":"The role says what a person may do in general; the profile says in which sections: Leads, Customers, Deals, Quotes, Orders and contracts, Invoicing, Jobs, Support, Marketing, Reports. For each the profile gives None, Read, Write or Manage. The ready profiles are Standard (writes everywhere, as a user always has), Read only, Sales, Administration, Technician and Support; you can make your own by copying one. They are managed at Settings → Access profiles, by the administrators only."},"t08":{"q":"How do I change somebody's profile?","a":"Users → the «Profile» column → choose the profile, or «The role's» to go back to the default (Standard for a user, Read only for a viewer). It applies from the next page the person opens. In the invitation you can choose the profile with the role: Flux proposes the one of their area (sales → Sales, field → Technician, administration → Administration, support → Support). Every change is in the log at the bottom of the profiles page: who, what and when."},"t09":{"q":"Why can a colleague not find an invoice, a deal or a job?","a":"Almost always because their profile closes that section. A closed section is nowhere: not in the menu, the search, the customer's page, the chain of documents, the reports, the exports, the notifications, the morning email or the assistant. Sales sees no invoices or jobs; Administration sees no leads or deals. If they must see it, change their profile or make one that opens that section. If the section is open, what counts is who sees which customers (Users → «Who sees which records»)."},"t10":{"q":"Do the owner and the administrators have a profile?","a":"No: they see and do everything, always. Flux does not let you give them one, and somebody made an administrator loses the profile they had (it is in the log). Profiles are for users and viewers; a viewer stays read-only whatever profile they hold."},"t11":{"q":"How many users can I have, and where do I manage them with the profiles?","a":"Users and access profiles are one place, «Users and access», with two tabs: Users (invitations, roles, each person's profile, removal) and Access profiles (what each profile opens). You reach it from the Users page or from Settings → Access profiles; the owner and the administrators manage it. At the top is the licence count, for example «Users 7 of 10 · 1 invitation pending»: an invitation waiting already holds a seat. When every seat is taken no more invitations can be sent, and an invitation already sent cannot be accepted until a seat is free: you need a larger plan or extra users (Settings → Billing). Nobody already in the workspace is ever taken out for this."}}},"workQueue":{"title":"Work queue and outcomes","subtitle":"Who to call, how it went, the next one","description":"The work queue lines up what is waiting for you today — planned calls, leads just arrived, replies owed, deals and quotes to follow up — and lets you work through it one record at a time. Every call, email or meeting you complete records its outcome, which can set off the next steps by itself.","topics":{"t01":{"q":"What appears in the work queue, and in what order?","a":"The queue is the same list as the 'Needs you' card on the Sales dashboard, up to 50 rows, most urgent first. At the top are tickets about to miss (or past) their SLA and customers waiting for your reply; then leads just arrived that nobody has contacted and calls planned for today or late (up to 30 days); then accepted quotes to turn into an order or contract, quotes about to expire or never opened, deals past their close date, idle for 14 days or with no next step, leads gone cold and customers you have not heard from in 90 days. Only things you follow appear."},"t02":{"q":"Which leads end up in the queue?","a":"A lead with status New that nobody has spoken to yet (a call, an email or a meeting; a note does not count) appears for its first 3 days as 'Call them now', if it is yours, your group's or nobody's. After that, if it is yours, it stays as a lead to contact, further down. A lead with no owner is never lost: it stays in everybody's queue (or its group's) after the 3 days too, at the bottom of the leads. A lead leaves the queue when somebody plans a call on it with a date: from that day it appears as that call."},"t03":{"q":"How do I work the queue one record at a time?","a":"Open Work → Work queue, or 'Work through them' from the 'Needs you' card on the Sales dashboard. For each row you see who to call with buttons to phone or email, the last contacts, the deal at stake and what is already planned. Pick the outcome, add a note and a next step, then press 'Save and next'. 'Skip' moves on without recording anything; 'In 3 days' puts it aside. Some rows (an accepted quote to turn into an order, for example) are settled on the record: open it, do what is needed and come back. The filters at the top show only calls, leads, deals, quotes, tickets or replies. If you open a record and come back, the queue resumes where you were."},"t04":{"q":"Are there keyboard shortcuts in the queue?","a":"Yes, on a computer: J or the down arrow goes to the next row, K or the up arrow to the previous one, S skips the row, Ctrl+Enter (Cmd+Enter on a Mac) saves and goes to the next. While you are typing in a field only Ctrl/Cmd+Enter works."},"t05":{"q":"Can I put a row aside for later?","a":"Yes. On the Sales dashboard's 'Needs you' card, the row's menu offers 'Not today', 'In 3 days' or 'In a week'; in the work queue there is 'In 3 days'. The row disappears from your list until that day, for you only; then it comes back if it still applies."},"t06":{"q":"What happens when I complete a task?","a":"Ticking a task as done opens 'How did it go?': choose the outcome, write a note (what was said, what was agreed) and, if there is one, the next step with a date and an optional time (shortcuts Tomorrow, In 3 days, Next week). Flux records on the record's timeline an activity of the right kind with the outcome, in the name of whoever completed it, and creates the next task on the same record. Leaving the next step empty plans nothing. If the chosen outcome needs a reason or an appointment, the task does not close until you give them."},"t07":{"q":"What kinds of task are there?","a":"Call, Email, Meeting and To do. The kind is chosen when you create the task and decides which outcomes are offered when you complete it. Calls with a date are the ones that appear in the work queue on their day. Without any setup the outcomes are: for a call Reached, No answer; for an email Sent; for a meeting Held, No-show; for a to-do Done. After 'No answer' or 'No-show' Flux proposes another attempt."},"t08":{"q":"How do I customise outcomes, and what can they do?","a":"$36"},"t09":{"q":"How do I create a task that repeats?","a":"In the new task dialog, next to the date, choose 'Repeat': every day, every week, every month or every year. They are not all created in advance: when you complete a task of the series, Flux creates the next one, due on the following occurrence — only once, even if two people complete it at the same time."},"t10":{"q":"In what order do I work the queue if I am a salesperson?","a":"If your user profile has the «Sales» area, the queue follows a salesperson's day, in this order: 1) appointments that have just ended whose outcome you have to record (outcome, note and next step; they stay up to 7 days); 2) new arrivals nobody has spoken to — new leads and deals just arrived from the ads, even when the automation planned no first call — the one waiting longest first; 3) customers who wrote to you and are waiting for an answer; 4) calls, the ones left from earlier days first, then today's by time; 5) the other tasks of today (prepare a quote, send an email), also by time; 6) everything else (quotes, stalled deals, cold leads). At the top there is always your next appointment of today with its time: within the hour it stands out. Anybody without the «Sales» area sees the queue in the usual order."}}},"templates":{"title":"Templates and documents","subtitle":"Activity templates, Word templates, categories and the document chain","description":"The tools that spare you writing the same things twice: activity templates put a list of tasks with owners and deadlines on a record, and document templates are Word files Flux fills in with the record's data. Here you also find the categories you file documents under, and the chain, which shows where each document came from and what followed it.","topics":{"t01":{"q":"What is an activity template, and how do I create one?","a":"It is a list of tasks a record gets all at once, such as the paperwork before a job. An administrator creates it in Settings → Activity templates → 'New template': a name, a description and one line per task, with its kind, who is responsible, the deadline in working days, the estimated hours and, if needed, the task it must wait for ('Waits for'). A template has 1 to 100 tasks, and the arrows reorder the lines. To retire one, switch it off: it is no longer offered, and the tasks already created stay."},"t02":{"q":"Who gets a template's tasks, and when are they due?","a":"Each line's responsible can be the record's owner, a person, a group (the task goes to the member with fewest open tasks), a role on the record, or nobody yet. A role works on jobs, where it goes to the participant with that role; on any other record the task stays unassigned. The deadline counts the workspace's working days from the day the template is applied, skipping holidays: if it falls on a closed day it moves to the next working day. Working days and holidays are those of Settings → Business hours. A line that waits for another starts when that one is due, and the Gantt shows the chain."},"t03":{"q":"How do I apply an activity template to a record?","a":"Press 'Apply template' in a deal's 'Tasks & Next Steps' panel, in an order's 'Tasks' tab, or in the 'Tasks and appointments' panel of a contract or a job. Choose the template and press 'Apply': the tasks arrive on the record and its customer, with owners, deadlines and order. You need write access. A template is applied once per record: if it has been applied already Flux tells you, and only pressing 'Apply again' adds its tasks a second time."},"t04":{"q":"Can an activity template be applied automatically?","a":"Yes, in three ways. An automation rule with the 'Apply activity template' action, for example when a deal enters a stage: the rule does not double the list, because for the same stage reached (or the same rule) the template is applied once only, even if the rule fires again. A job type can have its own template, applied when the job is created ('Create the type's tasks'). And a plan in a contract's 'Planned work' can use one for each occurrence."},"t05":{"q":"What is a document template, and how do I upload one?","a":"It is a Word file (.docx) with placeholders: a field's name written between double curly braces, as in email templates. From a template Flux generates a document filled with a record's data — a letter, a report, a declaration — and files it among that record's documents. An administrator uploads it in Settings → Document templates: choose the file (up to 5 MB), the name, which record it is for (job, deal, order, customer, contact, or any record) and, optionally, the category the generated document will be filed under. A file that cannot be read is refused at once, with the reason. A template is never deleted: it is retired with its switch and no longer offered."},"t06":{"q":"Which fields can I use in a Word template?","a":"The Document templates page lists them in 'The fields' panel: today's date; your company (name, VAT number, address); the customer (name, VAT number, fiscal code, address, PEC, SDI code, email, phone); the contact (name, email, phone); the job (number, title, work site, planned start and end); the order (number, date, net, total); the deal (name and value). A custom field of the record can be used too, written by its code. Capitals do not matter. After upload, if the template contains names no field answers to, the page flags them: they will stay written as they are in the document."},"t07":{"q":"How do I generate a document from a template?","a":"On the page of a job, a deal, an order, a customer (company) or a contact, press 'From a template' in the Documents panel and choose the template: the active ones for that kind of record and those for any record are offered. The filled document is filed among the record's documents, under the template's category. If the template contains placeholders no field answers to, they stay written in the document and Flux lists them, so you fill them in by hand; a known field with no value on the record is left blank instead. You need write access. To generate it automatically, use a rule with the 'Generate a document from a template' action."},"t08":{"q":"Why are some details in the generated document blank?","a":"For two reasons. The detail is missing from the record: a customer with no PEC, for example. Or it belongs to a linked record you cannot see, such as a colleague's customer or deal: a document is filled only with what the person generating it can see, so those fields stay blank. A document generated by a rule instead sees every record in the workspace and is filled in full."},"t09":{"q":"How do I use document categories?","a":"Categories (“Signed contract”, “Site survey”…) are managed in Settings → Lists, in the Document categories panel. You choose the category when you upload a file in the Documents panel, and you can change it on any document already uploaded. Stages use them too: a stage can ask for a document of a given category before it lets a deal or a job move on. A document template files what it generates under its own category. A category is never deleted: it is retired, and the documents already filed keep it."},"t10":{"q":"What is 'The chain' panel?","a":"On the page of a deal, a quote, an order, an invoice, a contract or a job, 'The chain' shows the whole piece of work the document belongs to: where it started and what followed — the deal, the quotes, the order, the job, the invoices and credit notes, the contract, an assistance quote. On a customer's page, 'Work for this customer' shows one chain per deal plus the documents that hang off none. The chain is read from the documents' links and needs no filling in. A document you cannot open appears in its place as 'a document you cannot open', with no number or status. If an originating document is deleted, what was born of it falls back to its ordinary links."}}},"payments":{"title":"Payments, bank and reminders","subtitle":"Payments, customers' credit, reconciliation and reminders","description":"This is where you record the money customers send — on an invoice, on an order, or with one transfer paying several invoices —, manage their credit and refunds, reconcile the bank statement and chase whoever is late, by hand or automatically. Recording payments and sending reminders is for Editors; the Bank page and the reminder settings are for administrators.","topics":{"t01":{"q":"Where do I record money received?","a":"It depends on what you know about the payment:\n1. It pays an invoice: on the issued invoice, 'Payment' box.\n2. It is an advance on an order not invoiced yet: on the order, 'Payment' box.\n3. One transfer pays several invoices of the same customer: on the company's record, Sales tab, 'Payments received' box.\n4. You have the bank statement: Billing and payments → Bank, where Flux proposes the matches (administrators only).\nIn every case the date is the day the money arrived, today or earlier, never in the future. All routes write the same receipt: Finance, the receivables schedule, the invoice filters and the reminders read the same figures."},"t02":{"q":"How do I record the payment of an invoice?","a":"On the issued invoice, in the 'Payment' box, press 'Record a payment': the amount is already proposed with what is left to collect; then date, method (bank transfer, card, cash…) and reference (CRO, TRN or payment description), and 'Record'. The box shows 'Due after credit notes', what was paid and what is outstanding, with the status: Unpaid, Part paid, Paid or Overpaid.\nAn invoice never receives more than it owes: if you record a larger amount, the excess stays as the customer's credit and Flux tells you so. With installments, the payment settles the oldest installment first. The Editor role or above is needed."},"t03":{"q":"How does a payment recorded on an order work?","a":"From the order's 'Payment' box, 'Record a payment'. Where it goes is decided by the order:\n1. If the order has one issued invoice, the payment goes to it.\n2. If it has more than one, you choose which invoice it pays: Flux does not guess.\n3. If it has no issued invoice yet, it stays as a deposit on the order and moves to the invoice by itself when you issue it; a deposit left on the order can be linked later with 'Link to an invoice…'.\nA deposit received and not invoiced is flagged on the order and among the 'Deposits to invoice' in Finance: an advance payment is invoiced with a deposit invoice. If the order is cancelled, its deposits go back to the customer's credit; if it is deleted, what was paid on its invoices stays recorded."},"t04":{"q":"A customer paid several invoices with one transfer: how do I record it?","a":"On the company's record, Sales tab, 'Payments received' box → 'Record money received'. Choose the currency, enter the amount received, the date, the method and the reference. Below, in 'Which invoices it pays', Flux shares the amount across the customer's open invoices, oldest due date first, never beyond what each owes; you can change the shares line by line. What does not go to the invoices stays as the customer's credit, and the box says so before you record.\nIn the box each receipt shows which invoices it paid, and on each invoice the payment appears as 'part of a payment' of the full amount. A transfer is in one currency: invoices in different currencies are paid with separate receipts."},"t05":{"q":"What is the customer's credit, and how do I use or refund it?","a":"It is money received from the customer and allocated to no document: a receipt larger than the invoices, a deposit from a cancelled order, or the excess left when a credit note lands on an invoice already paid. You see it in the 'Payments received' box on their record, under 'Customer credit', and in Finance.\n1. To use it: on one of the customer's invoices still owed, 'The customer has … of credit' appears with a 'Use' button, which pays the invoice from the oldest credit up to what it owes.\n2. To give it back: 'Refund' under the customer's credit, with amount, date, method and reference. A refund cannot exceed the credit and shows on the statement as money going out.\nOn an invoice that received more than it owes you will find 'Move … to credit' or 'Record a refund of …' instead: neither happens by itself."},"t06":{"q":"How do I correct or take back a recorded payment?","a":"Beside each payment, 'Correct the payment' changes date, amount, method, reference and note. 'Take this payment back' asks for confirmation and says what will happen:\n1. If the payment was the whole receipt, it is deleted and the invoice owes it again.\n2. If it was only a share of a larger receipt, only that share goes, and it returns to the customer's credit.\n3. If the money comes from the bank statement, it stays recorded: the amount returns to the customer's credit, and the match with the bank line is undone on the Bank page ('Undo match').\nIn short, money that really arrived does not disappear: only the document it pays changes."},"t07":{"q":"How do I send a payment reminder?","a":"On an overdue invoice, at the top of the page, 'N days overdue' appears with the amount to collect and the 'Send reminder' button. The CRM's email dialog opens with a polite text in the customer's language, which you can edit: the amount is what is actually overdue (with installments, from the first unpaid installment, not the total), the IBAN is there for bank transfers, and Flux attaches the courtesy PDF. The message says to disregard it if the customer has already paid.\nThe reminder goes out from the workspace sender; the invoice shows when the last one was sent and how many in all, and a second reminder within an hour is refused. For a paid or credited invoice there is no button. The Editor role or above is needed."},"t08":{"q":"How do automatic reminders work?","a":"Switch them on in Settings → E-invoicing, box 'Automatic payment reminders' (an administrator is needed): turn on 'Send reminders by themselves' and enter up to five levels in 'Days past the due date', for example 7, 21, 45. They are off by default.\nEvery morning Flux looks at overdue invoices and sends one reminder per level, once: an invoice past several levels at once gets just one. The text is the same as the manual reminder, in the customer's language, with the PDF, to the customer's main email address. An invoice paid or fully credited is never chased. To leave a customer out (a dispute, an agreement), switch on 'No automatic reminders for this customer' in the 'Payments received' box on their record."},"t09":{"q":"How do I import the bank statement?","a":"Billing and payments → Bank, for administrators only: it shows every movement on the account, salaries and suppliers included. The first time, 'Add an account' with name, IBAN and currency. Then 'Import statement' and pick the file: CAMT.053 (XML) or the bank's CSV. The file is read in your browser.\nWith a CSV you set the header row and which columns are the date, the amount (one signed column, or separate debit and credit), description, payer, IBAN and reference, plus the date format and decimal separator; the preview shows what will be read. The choice is remembered for that account by column name: if the bank changes its columns, you are asked again. Movements not booked yet are left out, a movement already imported is not added twice, and if the statement is for another IBAN Flux warns you."},"t10":{"q":"How are movements reconciled?","a":"$37"},"t11":{"q":"How do I get a customer's statement of account?","a":"On the company's record, Sales tab, 'Payments received' box → 'Export statement': it downloads a CSV file with all the customer's entries by date — invoices, deposit invoices and refunds as debit, credit notes and payments received as credit — and the balance after each line, with currency, document and reference. A transfer that paid several invoices appears once, as the receipt it is. It is useful to send to the customer's accountant or to check a disputed balance."}}},"jobs":{"title":"Jobs","subtitle":"The work after the sale, stage by stage","description":"A job is the work that starts after a sale — an installation, a delivery, a project — followed through the stages of its type, with the people working on it, what each stage asks for, its documents and its figures. You find it in the Jobs menu, if your plan includes the module.","topics":{"t01":{"q":"What is a job, and how do I switch jobs on?","a":"A job is the work a sale sets in motion: a system to install, a delivery, a project. It has a type, which decides its stages, a customer, a responsible person, the people working on it, a site and its dates.\nTwo things are needed: your plan must include the Jobs module (without it the menu shows a single locked entry), and the Jobs switch must be on in Settings → Features, where an administrator can turn it off for the whole workspace. Before the first job an administrator creates at least one type in Jobs → Setup → Job types: with no types, the Jobs page sends you to set them up."},"t02":{"q":"How do I create a job?","a":"From Jobs → 'New job', or with the same button on a customer's or a deal's page, or with 'Duplicate' on an existing job. In the dialog you choose the type (its stages are previewed), the priority, what the job is, the customer, the contact, the responsible person and the planned dates.\nThe customer is searched by name; if it does not exist you create it on the spot with 'New customer', business or private person, and Flux warns you when one with the same name or email already exists. In 'Where the work is done' choose 'At the customer's address' or 'Somewhere else', with access notes (keys, parking, hours). If the type has an activity template, 'Create the type's tasks' is ticked and creates them once, at creation: untick it if you do not want them.\nCustom fields are filled in on the job's page right after. You need permission to write records."},"t03":{"q":"How do I start a job from a quote or an order?","a":"On an accepted quote press 'Start job' and choose the type: Flux converts the quote into its order, if it was not already, and opens the job in its first stage, all together or not at all; the deal is won as in an ordinary conversion. From an order that has no job yet, 'Start job' is in the order's Details tab and opens the creation dialog already linked to the order.\nAn order has only one job, and so does a quote: if the order already belongs to a job, Flux does not create another and opens the one that exists. An order that already has its job shows a link to it instead. Starting a job from a quote needs permission to write orders."},"t04":{"q":"How do I set up types, stages, numbering and roles?","a":"$38"},"t05":{"q":"What does a stage ask before a job leaves it? Can a stage move on by itself?","a":"In Job types, next to each open stage, the 'What … asks' button (with the stage's name) opens its requirements: a field filled in (the contact, the outside firm, its contact, the notes or a custom field), a document of a category, an invoice on the job's orders, the stage's tasks done. Each one 'Blocks' or 'Warns'.\nOn the job, in the Tasks tab, the 'Before it leaves this stage' card shows what is already there and what is missing. A blocking requirement stops a move to a later stage, from the job's page and from the board alike; a warning lets it through and the move is recorded. Going back is never stopped.\nIn the same dialog 'Moves on by itself' moves the job to the next stage as soon as everything is there: when you complete a task, upload a document or fill in a field, and in any case with the check Flux runs every ten minutes. A stage that asks for nothing never moves on by itself, and neither does a suspended job."},"t06":{"q":"What does suspending a job mean, and when is a job stalled?","a":"'Suspend', at the top of the job, puts it on hold for something that does not depend on the work — a council permit, a customer abroad — with a reason, which is required. A suspended job does not change stage (neither from its page nor by dragging), does not move on by itself and is never stalled; with 'Resume' its days in the stage count again from that moment.\n'Stalled' is something else: an open job that stays in a stage longer than the days set in 'Stalled after (days)' for that stage in the type. You see it from the 'Stalled' label and the days in the stage in red, and the 'Stalled only' filter gathers them. The morning check reports it once per stay in the stage: a bell notification to the responsible person (or to the members of the responsible group), and the Automations rules on jobs that react to a job becoming stalled."},"t07":{"q":"Who works on a job, and who can see it?","a":"In the 'People on the job' tab press 'Edit' to add a colleague or a group with their role, chosen from the type's roles, and to name the outside firm doing the work with its contact. You can already do this in the creation dialog, under 'Who works on it'. A role the type does not list is refused.\nSomeone who is not an administrator sees a job if they are its responsible person or in its responsible group, if they are on the job (in person or through one of their groups), or if they are assigned to one of its visits: the technician sees the jobs they work on, whoever sold them. A job with no responsible person or group is seen by whoever sees its deal, its contact or its customer. Administrators and the owner see every job, and everybody does if the workspace is set so that everyone sees everything in Users → 'Who sees which records'."},"t08":{"q":"How do I find jobs: board, list, timeline, filters and export?","a":"Jobs has three views, chosen with 'View': the 'Board' of one type at a time, with a column for each open stage; the 'List' of every type, sortable by column; the 'Timeline' on the planned dates, with jobs without dates listed below. Flux remembers the view you chose on each kind of screen.\nOn the board, on a wide screen, you drag a card to another stage; otherwise you use 'Move'. The stage's requirements apply as on the job's page, and a suspended job cannot be dragged. The filters — search by number, title or customer, type, status (active by default: open and suspended), responsible, outside firm, planned period, 'Stalled only', 'Late only' — stay in the page address, so you can bookmark it or send it to a colleague.\n'Export CSV' downloads what the filters find, with the same rules on who sees what. The export holds at most 500 jobs: if the filters find more, narrow them."},"t09":{"q":"Can a job have several orders? What are variants?","a":"Yes. The order it starts from is the main order; work added along the way is a variant. In the Money tab, Billing card, 'Variant' opens a new quote born of the job: you send it and the customer signs it online like any quote. When, once accepted, you convert it into an order, that order becomes another order of the same job.\nThe job's revenue counts all its orders, per currency and never adding different currencies together, and the variant's lines enter the budget marked as variant, even after the budget has become the baseline. An order cannot belong to two jobs. Creating a variant needs permission to write quotes and the Sales module in the plan."},"t10":{"q":"How is a job's progress worked out?","a":"Under the progress figure at the top of the job, Flux says what it is calculated from: the stages' weights, if the type gives its stages a weight (the stages already passed plus the share of the current stage made of completed tasks); otherwise the completed tasks; otherwise the stages passed. A closed job is at 100%.\nNext to it you find the planned end with 'in N days' or 'N days late' and, once the works are over, whether they ended on time. The actual end is written by Flux when the job leaves the works-done stage forward, and removed if the job goes back."},"t11":{"q":"Where do I see where a job comes from? And how do I propose a service contract after the work?","a":"In the Details tab, 'The chain' card shows where the job comes from — the main order, else the quote, else the deal — and what was born of it, such as variants and service proposals. A document you cannot open appears with no number or details.\nThe 'Service' card says where that customer's service stands: an active service contract, the latest proposal and its status, or 'No service proposed'. 'Propose the service' opens a quote meant to become a contract, born of the job and with no deal needed; when the customer accepts it, 'Create contract' on the quote turns it into a draft contract with the quote's lines and the link to the job. A service quote does not count as a sale."},"t12":{"q":"How do I link a support ticket to a job?","a":"In the job's Details tab, the 'Support tickets' card lists the tickets about it and, for whoever may write tickets, offers 'New Ticket': customer, contact and order come from the job, not from what you type. The other way round, from a ticket with no job, 'Open a job' in the 'Classification and work' card creates a job for the ticket's customer and links it to the ticket. The Support module is needed in the plan."},"t13":{"q":"Which notifications and automations concern jobs?","a":"Flux notifies by itself in these cases:\n1. Whoever is put on a visit, moved or taken off: bell and push notification.\n2. A stalled job: once per stay in the stage, to the responsible person or the members of the responsible group.\n3. Hours over the budget and forecast margin below the type's threshold: once, to the responsible person.\nIn Automations you can write rules on jobs, for example when a job becomes stalled, when a work report is signed, when the hours go over the estimate or the margin falls below the threshold; what happens when a job enters a stage is also decided by a rule. Integrations receive webhook events for creation, stage change, closing, suspension, resumption, stalled job, signed work report, hours over the estimate and margin below the threshold."}}},"fieldWork":{"title":"Field work: planning and work reports","subtitle":"Who goes where and when, and what they did","description":"Jobs' visits: who goes, when and with which conflicts, the technician's day on the phone and the work report the customer signs on site. In the Jobs menu you find Planning for the office and Field team → My day for whoever works on site.","topics":{"t01":{"q":"How do I plan a visit?","a":"On the job, Visits tab, press 'Plan a visit' (it is also in the Calendar, on a wide screen). Write what to do, the day, from and to (at most one week), choose crews and people and add notes for whoever goes; next to each person you see whether they are free or which conflict they would have.\nPeople are assigned, not invited: they do not have to accept, and each one gets a bell notification and a push notification (on by default, changed in My notifications) when you put them on a visit, move it or take them off. Only colleagues who can write in the workspace can be assigned. The outside firm's contact can be invited by email, as a contact; their hours do not go into the timesheet. From each visit's menu you mark it Confirmed, In progress, Done or Not done.\nPlanning, changing and calling off visits needs the permission to plan (editor and above). Flux does not send the customer a notice of the technician's arrival."},"t02":{"q":"What are crews?","a":"A crew is a group of users marked as one: in Users open or create a group and turn on 'It is a crew' (an administrator is needed). Assigning the crew to a visit assigns all its members, and each can be taken off alone without touching the others. In Planning people are grouped by crew and you can filter by crew. A group can also be among a job's people: its members see the job."},"t03":{"q":"How do I record absences and my own working hours?","a":"Your own: Profile → Availability. 'Add absence' records holiday, sick, leave, training or other, as whole days or half a day (morning or afternoon, for a single day). There you can also turn on 'I have my own hours' and write your weekly hours; otherwise the business hours of Settings → Opening hours apply.\nA colleague's absence is recorded by an administrator from Jobs → Planning, with the menu next to the person's name → 'Record an absence'. Someone who is away is busy wherever Flux looks at free time: planning, the colleague picker and the public booking page."},"t04":{"q":"What are conflicts? Do they stop me from planning?","a":"No: a conflict is a warning, never a refusal, and whoever plans decides. Flux flags four: 'already booked' (the person already has something else at that time), 'away', 'outside hours' (outside their own or the business's hours, holidays included) and 'day full' (the day's hours exceed the working ones).\nEvery save says how many conflicts it left ('Saved, with N conflicts to check'). The visit shows 'Conflicts', Planning shows it on the person and the day, and in the Calendar the visit has the ⚠ sign in front. In the Calendar a visit cannot be dragged: clicking it takes you to its job, and you move it from there or from Planning."},"t05":{"q":"How does the Planning view work?","a":"Jobs → Planning shows people, grouped by crew, for a day, a week or two weeks, with each day's load in hours booked out of hours available, coloured: Free, Nearly full, Over capacity. Absences, holidays and days off are marked. You can filter by crew, job type and the site's province.\nThe 'To plan' panel gathers the jobs waiting (those in a stage marked 'To plan' in the type, until they have a visit), tasks with an estimate but no date, and visits with nobody on them: drag them onto a person and a day. Dragging a visit already planned moves it. On a phone people are a list for the day and you use 'Assign'.\nMoving and assigning needs the permission to plan; others see the view without changing it, and only the visits of jobs they can see."},"t06":{"q":"What is in My day?","a":"Field team → My day is made for the phone: it shows the visits you are assigned to on that day, with arrows for the day before and after. For each one you find the job and the customer, 'Navigate' to the site, a button to call the contact, the access notes, the visit's notes, the colleagues going with you, the 'To do in this stage' list and 'Documents and photos', where you can also upload photos.\n'Start' and 'End' write your hours into the timesheet, once only even if you tap twice or from two devices; the visit is done when the last person presses End. Hours are then corrected from the Timesheet, until they are approved. Prices and margins never appear here."},"t07":{"q":"How do I fill in the work report?","a":"From My day or from the job's Visits tab, open 'Work report' on the visit. Write the work done and the outcome: 'Completed', 'To be completed' (with 'Plan the next visit', which opens a new visit with the same people, to adjust) or 'Not done', which asks for the reason.\nBelow you find the crew's hours, already filled from Start and End where you used them, and correctable; the materials used, from the catalogue or written by hand, with their quantity; the job's photos and documents. Hours go into the timesheet once only and materials into the job's costs.\nIt is written by whoever is on the visit or whoever can plan. A connection is needed: there is no version of the report that works offline yet."},"t08":{"q":"How do I get the customer to sign the work report?","a":"At the bottom of the report, in 'Customer's signature', the customer signs with a finger on the screen and writes their name in 'Name of whoever signs'; then press 'Have it signed', which saves and signs together. Flux keeps the signature as evidence: the name, the image, when, from which address and device, and the fingerprint of the PDF created at that moment.\nThe report's PDF shows no prices or costs: materials are only description and quantity. It is filed among the job's documents in the 'Rapportino' category, so a stage that asks for that document can move on. After the signature the report can no longer be changed: you can only append a note with 'Add note'. Two taps on 'Have it signed' sign once only."},"t09":{"q":"How do I send the signed work report to the customer?","a":"On the signed report press 'Send to the customer': the email dialog opens in document mode, addressed to the job's contact or, if there is none, to the customer's address, and Flux attaches the signed PDF whatever text you write. The email goes out from the workspace's address, not from your connected mailbox, which cannot carry the attachment. If the archived PDF no longer matches its fingerprint, Flux does not send it. Once sent, the report shows 'sent to the customer'."}}},"jobCosting":{"title":"Timesheet and job economics","subtitle":"Hours, costs, margins and billing the work","description":"The Timesheet gathers every hour worked in one place; the job's Money tab sets them beside budget, costs and revenue to say how much the work earns, while it is under way and at the end of works. Billing starts there too, by progress or on time and materials.","topics":{"t01":{"q":"Where do the timesheet's hours come from?","a":"Jobs → Field team → Timesheet shows your hours for the week, day by day, with where each came from: 'start and end' (the visit's buttons in My day), 'timer' (a task's timer), 'work report' (the hours written in the report for the crew) and 'by hand'. With 'Add hours' you write your own hours by hand: the day, the hours (1.5 or 1:30), the job if there is one, whether it is work or travel, and a note.\nWith 'Correct' and 'Delete' you fix your entries until they are approved, Start and End ones included."},"t02":{"q":"Who approves hours, and what changes afterwards?","a":"Administrators. In the Timesheet they pick the person at the top, see their week with the total, the hours to approve and those approved, and with 'Approve' approve the week's entries. They can also correct or delete other people's entries before approval.\nAn approved entry is final: it can no longer be corrected or deleted, not even by an administrator. Only approved hours are billed with 'Bill the actuals'."},"t03":{"q":"How do I set hourly costs?","a":"Jobs → Setup → Hourly costs (administrators only). Add an hourly cost for a person or for a role, with the day it applies from. Each day's hours are valued at the cost in force that day: the person's first, otherwise that of their role on the job. To change a cost add a new one from a later day: hours already worked keep theirs.\nAn hour with no cost at all is not worth zero: it is counted, and the Money tab says how many hours are not valued until you add the missing cost. Products' purchase cost, used for materials and the budget, is written on the product."},"t04":{"q":"Who sees a job's economics?","a":"Budget, costs and margins are seen by administrators and the owner, and by the people an administrator opens them to one by one in Hourly costs, under 'Who sees jobs' economics', without making them administrators. For everybody else the Money tab shows no costs or margins — Flux does not even send them to their browser — and products' purchase cost is hidden.\nWriting budget, costs and estimates, and reopening a costing, stays with administrators. The job's ordered, invoiced and collected figures remain visible to whoever sees the job."},"t05":{"q":"How is the budget made, and how does it change?","a":"When the job starts from an order, Flux makes the budget from its lines: products as materials at their purchase cost, products sold by the hour as labour at the hourly cost of the type's first role. In the Money tab, 'Budget from the order' adds the missing lines and 'Add a line' adds lines by hand.\nWhen the job leaves its first stage forward, the budget becomes the 'baseline' and is no longer changed: from then on only variants are added, with 'Add a variant' or, by themselves, from the lines of a variant order. The baseline stays readable next to the variants."},"t06":{"q":"How do I record a job's costs?","a":"In the Money tab, 'Add a cost' records materials (from the catalogue, with the product's cost proposed, or written by hand), outside work (with the supplier and their invoice's reference) and expenses, each with its day. Labour is not written here: it comes from the timesheet, valued at the hourly cost. Materials written in a work report reach the costs by themselves. Recording costs is for administrators."},"t07":{"q":"How do I read revenue, margin and estimate to complete?","a":"At the top of the Money tab:\n1. Revenue: the net of the job's orders less credit notes, never VAT; invoices issued directly from a time-and-materials job count too. Revenue in other currencies is shown apart, never added.\n2. Cost to date: hours at their day's cost, plus materials, outside work and expenses.\n3. Forecast final cost and forecast margin: for each category the estimate to complete, which is the larger of budget and actual unless someone corrected it by hand, and never less than what has been spent.\n4. Actual margin: revenue less cost to date.\nBelow, per category, budget, actual, estimate to complete (correctable by administrators) and variance; 'How these figures are worked out' gives the definitions."},"t08":{"q":"What happens to the economics at the end of works?","a":"When the job leaves forward the stage marked 'Works done' in the type, Flux freezes the costing, once: the Money tab shows 'Frozen on' with the date, and from then on the actual margin is that of that moment, even if a product's cost or an hourly cost changes later. The same move writes the actual end of works.\nCosts recorded afterwards appear as 'recorded after the freeze': listed, not counted. If they should count, an administrator presses 'Reopen the costing': they enter the figures, and the next move out of the works-done stage freezes again."},"t09":{"q":"How do I bill from the job: progress invoices and time and materials?","a":"In the Money tab, the Billing card depends on how the type is billed (Job types → 'Billing'):\n1. Fixed price, through the job's orders: a progress invoice is a deposit invoice on the main order. Flux proposes the amount, VAT included, from the progress (the share of the order reached less what is already invoiced), which you can change; 'Deposit invoice' creates the draft, never above what is left of the order.\n2. Time and materials: 'Bill the actuals' creates a draft with the approved hours not yet billed, at the hourly price of the person's role on the job or, failing that, the type's, and with the cost entries not yet billed, at the product's price for that customer. It is always the price, never the cost; a line with no price goes into the draft at 0 and Flux points it out.\nEach hour and each entry goes into one invoice only: deleting the draft makes them billable again, while an issued invoice closes them. Permission to write invoices and the Sales module are needed."},"t10":{"q":"Does Flux warn me when a job overruns its hours or its margin?","a":"Yes. Every morning Flux checks jobs and notifies their responsible person, with a bell notification, in two cases: when the timesheet's hours go over the labour hours in the budget, and when the forecast margin falls below the type's threshold ('Warn below this margin (%)' in Job types; empty, never). Each warning arrives once per job, and a job whose costing is frozen is no longer checked. The same two conditions can be used in Automations rules on jobs."}}},"emailComposer":{"title":"Emails to customers and the AI copilot","subtitle":"The window to write in, templates, signature, AI","description":"Every email to a customer starts from the same window, wherever you are in the CRM: from a contact's, lead's, company's or deal's page, from a quote, an invoice or a reminder, and from any email address shown on a page. The email stays on the record's timeline, with templates, signature, preview and, if the plan includes it, the AI copilot that prepares drafts, summaries and briefings.","topics":{"t01":{"q":"How do I write an email to a customer?","a":"On a contact's, lead's, company's or deal's page press “Send email”, or click an email address shown on a page (the work queue, an order, a ticket's requester). The window has the recipient, Cc and Bcc (several addresses separated by commas), the subject and the text; “Send” or Ctrl+Enter (Cmd+Enter on a Mac) sends it.\nThe email goes on the record's timeline; from a deal it goes to the deal's contact and stays on both the deal and the contact. A wrong address in Cc or Bcc stops the send. With read-only access the address is just a link to your mail program."},"t02":{"q":"Can I see the email as the customer will receive it?","a":"Yes: “Preview” shows it as it will arrive, with the fields filled from the recipient's, your and the document's details, the signature and what the CRM adds by itself; “Edit” takes you back to the text.\nWhen you send a quote, an invoice's courtesy copy or a payment reminder, the window opens with a text already written in the customer's language and an editable address. The document's parts (the quote's summary and link, the invoice PDF) are added by the CRM below your text, so they cannot be missing. The document itself sends it, because it moves on at the same time: the quote becomes sent, the reminder is recorded, and an invoice already paid is not chased."},"t03":{"q":"If I close the window, do I lose what I wrote?","a":"No. As you type, the draft saves itself in this browser, for that record (“Draft saved at …”), and when you reopen the window you find it again (“Draft restored”). It is thrown away only with “Discard draft”.\nFor a quote or an invoice the draft is kept only if you changed the text, so a reminder reopened the next day carries the updated figures."},"t04":{"q":"How do I use and create email templates?","a":"In the window press “Templates” and pick one: yours first, then those shared by the team (most used at the top), then the Marketing ones. The template replaces subject and text, asking for confirmation if you had already written something.\nTemplates are created and edited under Customers → Email templates (or with “Manage templates”), or by writing an email and pressing “Save as template”. A template is yours only until you switch on “Share with the team”: then everybody uses it, but only its creator and administrators can edit it. Being able to write on records is enough, no marketing module needed; campaign templates are made instead under Marketing & automation → Campaign templates."},"t05":{"q":"What are the basic templates?","a":"They are 25 ready-made texts covering the whole cycle: first contact, follow-ups, meetings, quotes, deals won and lost, orders, contracts, invoices and payments, support, reviews and winning customers back. Under Customers → Email templates you add them with “Create the basic templates” (or “Add basic templates” if you already have some): only the missing ones are added, by name, and then you edit them as you like.\nThey are signed with your details, and what the CRM knows (quote or invoice number, amount, due date, order number, carrier…) is already a field that fills itself in."},"t06":{"q":"How do the fields that fill themselves in and the parts to complete work?","a":"Fields are written between double curly braces: with “Insert field” you do not have to type them. On sending, the CRM fills the recipient's (first name, last name, company…), yours (name, email, your company's name), the deal's if you write from a deal (name and value) and the document's if you write from a quote, an invoice, an order, a contract or a ticket (number, amount, due date, IBAN, delivery, tracking, the request's subject).\nParts in square brackets, like [day and time], are to be written by hand: before sending, “Some parts are still to be filled in” appears with “Go back and fill in” or “Send anyway”. The same goes for a field nobody knows at that point. From a quote or an invoice, brackets like [quote number], [amount] or [due date] fill themselves in."},"t07":{"q":"How do I set the signature and logo in emails?","a":"You set your signature in Profile → “Email signature”: job title, mobile, phone, photo and format (Full for emails from records and quotes, Compact for reminders). The CRM adds it at the end of every email written from here, also when it leaves from your connected mailbox, with the business's logo, address, website and social links, which an administrator sets in Settings → General along with the brand colour.\nTo leave the signature off a single message press “Signature” in the window. If a template contains the signature block, the signature goes there and is not repeated at the end. An invoice's copy goes out in the business's name, with no personal signature."},"t08":{"q":"How does AI help me write an email?","a":"In the window press “Write with AI”: describe what the email should say or use a quick choice (Follow-up, Propose a meeting, Thank you, Reply to last email) and press “Write a draft”. On a text already written, “Rewrite” changes it as you ask (Shorter, More formal, Warmer, Fix mistakes) while keeping its facts. The draft is in the customer's language and starts from what is on the record.\nThe copilot does not make up figures: prices, amounts, percentages and dates that are not in the record are left as [to be completed], and if one slips through you are told to check it. Nothing goes out by itself: you read it and you send it."},"t09":{"q":"What are the AI summary and the AI briefing?","a":"On a contact's, lead's, company's, deal's or ticket's page, “Summarise with AI” writes where things stand, what the customer wants and what is open, from the record's history. In the detail of an appointment linked to a record, “Prepare a briefing” says who you are meeting and what to aim for.\nEvery answer can be copied, redone with “Try again” and rated “Useful” or “Not useful”. Nothing reaches the model until you press the button, and every request counts towards the plan's monthly limit."},"t10":{"q":"Why can't I see the AI buttons?","a":"The copilot needs four things: an AI provider configured on your installation, an active plan that includes it, the workspace switch on (Settings → Features, “AI copilot”, which an administrator can switch off) and requests still available this month.\nIf the plan does not include it you see the buttons disabled with the reason. If an administrator switched it off, the subscription is not active or the installation has no provider, the buttons do not appear at all. Once the month's requests are used up, the copilot tells you."},"t11":{"q":"How do I file in the CRM the emails I write from Gmail or Outlook?","a":"In Profile → “Email archive” you find your archive address: copy it and put it in Bcc when you write to a customer from another mail program. The email is filed on every contact and open lead whose address is among the sender and recipients; if none matches you get a notification, and no new record is created.\nThe address works like a password: if you shared it by mistake, “New address” replaces it and the old one stops working at once. If your installation does not receive mail the card says it is unavailable, and with read-only access there is none."},"t12":{"q":"Can I send from my own Gmail or Microsoft 365 mailbox?","a":"If your installation allows it, in Profile → “Your mailbox and calendar” press “Connect Google” or “Connect Microsoft 365”. The feature stays off until the provider has verified the app: in that case the card says it is not available yet.\nOnce connected, the emails you write from the CRM leave from your address and stay in your sent mail, and mail exchanged with contacts and open leads is filed on their timeline (only that, and from the moment you connect). Bcc cannot be used from a connected mailbox: put those addresses in Cc or write to them separately. If the mailbox does not answer, the send fails rather than silently switching to the business's address."},"t13":{"q":"When a customer replies, where do I find the reply?","a":"If incoming mail is active on your installation, the reply comes back into the CRM. If it comes from a contact or an open lead with an owner, it goes on their timeline and the owner gets an email task “↩ name: subject” due today, plus a notification. A reply to a ticket stays on the ticket, and emails from people who are not in the CRM open a ticket."}}}}},"sidebarSupportCard":{"title":"Looking for something more?","description":"Open an issue or get in touch with us directly."},"assistantActivity":{"title":"What the assistant has done","subtitle":"Writes that reached this CRM from an integration in {month}.","emptyTitle":"No writes in {month}","emptyDescription":"No integration has written to this workspace this month. If an assistant is connected, it will show up here the first time it does something: there is nothing to switch on.","rowsTitle":"Records written","rowsHint":"Rows created or updated in {month}, across {kinds, plural, one {{kinds, number, grouped} kind} other {{kinds, number, grouped} different kinds}}.","requestsTitle":"Requests","requestsHint":"⚠️ One request can write many rows: an import is a single request.","lastTitle":"Last activity","lastHint":"A long silence is the first thing worth noticing: here it has a date.","tableTitle":"What it wrote","tableDescription":"This list is what the routes have recorded, not one kept by hand: the day the assistant learns to do something new, that thing appears here on its own.","columns":{"kind":"Kind","rows":"Rows","requests":"Requests","last":"Last"},"entities":{"activity":"Activities","company":"Companies","consent":"Withdrawn consents","contact":"Contacts","custom-field":"Custom fields","deal":"Closed deals","erasure":"Erasures","lead":"Leads","note":"Notes","order":"Orders"},"byPerson":"{count, plural, one {{count, number, grouped} request came through the same routes but with a person's sign-in, and is not counted above} other {{count, number, grouped} requests came through the same routes but with a person's sign-in, and are not counted above}}: that is somebody's work, not the assistant's.","apiOnlyNote":"These figures count writes made through the API. The work people do in this interface does not go through it and does not show here: this is not a comparison between the assistant and your team. ⚠️ And they tell apart «a person or an integration», not which integration: a key identifies the workspace, not the caller. With two integrations connected, these figures are the sum of both."},"activityModal":{"updated":"Activity updated.","logged":"Activity logged.","updateFailed":"Failed to update activity.","logFailed":"Failed to log activity.","editTitle":"Edit {type}","editActivity":"Edit activity","logActivity":"Log activity","types":{"note":"Note","call":"Call","meeting":"Meeting","email":"Email"},"dateTime":"Date & time","futureHint":"This records what happened. For something still to come, the calendar keeps an appointment: it has an end time, the people invited, and an invitation that actually reaches them. Open the calendar","duration":"Duration","durations":{"m15":"15 min","m30":"30 min","m45":"45 min","h1":"1 hour","h1_5":"1.5 hours","h2":"2 hours","h3":"3 hours"},"content":{"noteLabel":"Note","callLabel":"Call summary","meetingLabel":"Agenda / Summary","emailLabel":"Email subject / notes","notePlaceholder":"Write your note…","callPlaceholder":"What was discussed?","meetingPlaceholder":"Agenda, decisions, follow-ups…","emailPlaceholder":"Email subject or summary…"},"contentRequired":"Content is required.","participants":"Participants","participantsPlaceholder":"John Smith, john@example.com…","participantsHint":"Separate names or emails with commas","linkTo":"Link to (optional)","selectEntityType":"Select record type…","entities":{"none":"None","lead":"Lead","contact":"Contact","company":"Company","deal":"Deal"},"entityIdPlaceholder":"{entity} ID…","saveChanges":"Save changes"},"serverErrors":{"generic":{"forbidden":"You do not have permission to perform this action.","recordNotFound":"This record does not exist or is not assigned to you.","mergeSame":"Choose two different records to merge.","colleaguesCustomer":"This person is already {owner}'s customer: converting does not take them over. Ask {owner} or an administrator.","colleaguesCustomerNobody":"This person is already a colleague's customer: ask an administrator.","unauthenticated":"You must be signed in to continue.","validation":"Some fields need attention.","unknown":"Something went wrong on our side. Please try again."},"capability":{"readOnly":"Your role is read-only. Ask a workspace admin for edit access.","quoteApprove":"Only workspace admins can approve quotes.","ticketDelete":"Only workspace admins can delete tickets.","slaManage":"Only workspace admins can change SLA policies.","settingsManage":"Only workspace admins can change settings.","pipelineManage":"Only workspace admins can change the pipeline.","customFieldManage":"Only workspace admins can manage custom fields.","webhookManage":"Only workspace admins can manage webhooks.","automationManage":"Only workspace admins can manage automation rules.","userManage":"Only workspace admins can manage users.","groupManage":"Only workspace admins can manage groups.","billingManage":"Only the workspace owner can change the subscription.","reportManage":"Only workspace admins can save or delete shared reports."},"plan":{"suspended":"Your account is suspended. Please contact support to reactivate.","inactive":"Your subscription is inactive. Please update your billing details.","subscriptionInactive":"Subscription inactive. Please update your billing.","moduleUnavailable":"The {module} module is not available on your current plan. Please upgrade.","limitReached":"You have reached the {metric} limit ({limit}) on your current plan. Please upgrade to continue.","modules":{"crm":"CRM","sales":"Sales","marketing":"Marketing","support":"Support","automation":"Automation","reporting":"Reporting","helpdesk":"Helpdesk","ai":"AI copilot","jobs":"Jobs"},"metrics":{"maxUsers":"users","apiCallsPerMonth":"monthly API calls","storageGb":"storage (GB)","automationRunsPerMonth":"monthly automation runs","maxRecords":"records","maxWorkspaces":"workspaces","maxIntegrations":"integrations","aiRequestsPerMonth":"monthly AI copilot requests"}},"auth":{"notAuthenticated":"Not authenticated.","notMemberOfWorkspace":"You are not a member of this workspace.","passwordTooShort":"Password must be at least 8 characters.","newPasswordTooShort":"New password must be at least 8 characters.","emailTaken":"An account with this email already exists.","emailSendFailed":"We could not send the email right now. Please try again in a few minutes.","emailUnknownError":"Unknown email error.","resetLinkInvalid":"Invalid or expired reset link. Please request a new one.","emailInvalid":"Enter a valid email address.","roleTooHigh":"You cannot grant a role higher than your own.","alreadyMember":"This person is already a member of this workspace.","invitationInvalid":"Invalid or expired invitation.","invitationUsed":"This invitation has already been used.","ownRole":"You cannot change your own role. Ask another admin.","userNotMember":"That user is not a member of this workspace.","roleAtOrAbove":"You cannot change the role of someone at or above your own level.","lastOwner":"A workspace must keep at least one owner.","removeSelf":"You cannot remove yourself from the workspace.","removeOwner":"Only an owner can remove another owner.","userNotFound":"User not found.","socialLogin":"This account uses social login — password change is not available.","currentPasswordWrong":"Current password is incorrect.","profileUnknown":"The profile chosen no longer exists.","invitationRetry":"We could not finish bringing you into the workspace. Please try again in a few minutes.","resetNotDelivered":"The email was not delivered: the person can ask for a password reset from the sign-in page.","accountExists":"An account with this address exists already: type its password, or reset it from the sign-in page and accept the invitation again.","tooManyAttempts":"Too many attempts. Try again in a few minutes.","seatsFull":"Every user seat in the licence is taken (pending invitations included). Adding more needs a larger plan or extra users.","subscriptionInactive":"The subscription is not active: no users can be added."},"invoices":{"chooseCustomer":"Choose the customer to invoice.","orderHasDraft":"This order already has a draft invoice.","creditOnlyIssued":"Only an issued invoice can be credited.","creditedInFull":"This invoice has already been credited in full.","noLinesToCredit":"The invoice has no lines to credit.","changedBySomeoneElse":"This invoice was issued or changed by someone else. Reload it.","notDraft":"This invoice is not a draft any more.","draftChanged":"This draft changed since you opened it. Reload it.","cannotIssueYet":"This invoice cannot be issued yet.","creditNoteNotIssued":"This credit note was not issued: it was changed, already issued, or more than what is left on the invoice was credited in the meantime. Reload it.","changedInTheMeantime":"This invoice was issued or changed in the meantime. 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The saved one belongs to the previous server.","noTestRecipient":"No address to send the test to."},"push":{"invalidSubscription":"Invalid subscription.","testBody":"Notifications work on this device.","callTitle":"📞 Call {name}","callBody":"{number} · {detail}. Tap to call."},"documents":{"invalidRequest":"Invalid request.","noFile":"No file provided.","emptyFile":"File is empty.","tooLarge":"File too large (max 10 MB).","invalidEntityType":"Invalid entity type.","invalidEntityId":"Invalid entity ID.","invalidDocumentId":"Invalid document ID.","notFound":"Document not found.","notOwner":"Only the person who uploaded this document can delete it.","typeNotAllowed":"File type \"{type}\" is not allowed.","extensionMismatch":"Extension \"{extension}\" does not match the declared file type.","contentMismatch":"File content does not match the declared type.","uploadFailed":"Upload failed. Please try again.","saveFailed":"Failed to save document record."},"imports":{"tooMany":"Too many imports. Try again in 10 minutes.","noFile":"No file provided.","csvParse":"The CSV file could not be read.","tooManyRows":"Import exceeds the maximum of {max, number} rows. Split the file and re-upload."},"unauthorized":{"onlyRoleCan":"Only a {role} can {what}.","needsRole":"This needs the {role} role.","yourRole":"Your role in this workspace is {role}.","howToChange":"A workspace admin can change your role under Administration → Users.","roles":{"viewer":"Viewer","editor":"Editor","admin":"Admin","owner":"Owner"},"what":{"manageUsers":"manage people in this workspace","openSettings":"open workspace settings","changeSettings":"change workspace settings","seeSubscription":"see the subscription","changeSubscription":"change the subscription","manageWebhooks":"manage webhooks","manageCustomFields":"manage custom fields","changePipeline":"change the pipeline","changeSla":"change SLA policies","openReports":"open reports","saveReports":"save shared reports","manageAutomation":"manage automation rules","manageMacros":"manage reply macros","makeChanges":"make changes"}},"bank":{"name":"Enter the account's name.","iban":"The IBAN is not valid.","currency":"The currency is not valid.","not_found":"Not found: it may have just changed.","mapping":"The column mapping is incomplete.","too_many":"Too many movements at once.","already_reconciled":"The movement is already reconciled or ignored.","mixed":"Link recorded receipts or create a new one, not both.","no_customer":"Leaving an amount as credit needs a customer.","overpays":"An invoice would receive more than it owes: the rest goes to credit.","outgoing":"Money out does not become a receipt: ignore it, or link a recorded refund.","invalid_date":"The movement's date is not valid.","invalid_amount":"Invalid amount.","invalid_allocation":"An allocation is not valid.","over_allocated":"The allocations exceed the movement's amount.","not_receivable":"The document cannot be collected.","third_party_unallocated":"A third party's payment is allocated whole to the invoices it pays: it leaves nobody credit.","other_customer":"The documents belong to different customers.","mixed_currency":"The documents are in another currency than the movement.","not_overpaid":"There is no overpayment to refund.","no_credit":"The customer does not have enough credit."},"companies":{"hasAccounts":"The customer has issued invoices or payments: it cannot be deleted. If it is a duplicate, merge it into the other customer."},"sdi":{"channelInvalid":"Invalid transmission channel.","usernameRequired":"Enter the account username.","passwordRequired":"Enter the account password.","manual":"Transmission is manual: download the XML from the invoice.","not_configured":"The intermediary's credentials are missing: set them in Settings › Invoicing.","not_sendable":"The invoice cannot be sent now: it is a draft, or it was sent already.","auth":"The intermediary refused the credentials. {detail}","invalid":"The intermediary refused the file: {detail}","unavailable":"The intermediary is not answering: try again in a few minutes. {detail}","rate_limited":"Too many requests to the intermediary: try again in a minute.","account":"Choose the Fatture in Cloud company: the token reaches more than one (or none). {detail}"},"quotes":{"notFound":"The quote no longer exists.","forbidden":"You can send only your own quotes, unless you manage everybody's.","notSendable":"The quote cannot be sent: it cannot be sent in its current status, or it is waiting for approval."},"orders":{"shippingDateInvalid":"The expected delivery date is not a valid day."},"jobVisits":{"title":"Write what there is to do.","range":"A visit must end after it starts, within a week.","status":"Not a visit status.","notAssigned":"You are not on this visit.","week":"The weekly hours are not valid.","absence":{"days":"The dates of the absence are not valid.","half_day":"Half a day is one day.","kind":"Not a kind of absence."}},"jobCosting":{"budgetFrozen":"The budget is the baseline: add a variant instead.","category":"Not a cost category.","description":"Write a description.","amount":"Not a valid amount.","day":"Not a valid day.","labourIsTimesheet":"Labour comes from the timesheet.","rateWho":"An hourly cost is a person's or a role's.","minutes":"Not valid hours (up to 24).","kind":"Not a kind of hours.","approved":"Approved hours are not changed."},"workReports":{"outcome":"Not a valid outcome.","not_found":"This visit does not exist.","signed":"The report is already signed: add a note.","reason_required":"Write why it was not done.","not_saved":"Save the report before having it signed.","name":"Write the name of whoever signs.","signature":"The signature is not valid: have it drawn again.","note":"Write the note.","notSigned":"The report is not signed yet.","email":"Not a valid email address.","altered":"The signed PDF no longer matches its fingerprint: it is not sent.","noPdf":"The signed PDF is not kept: no document storage is configured."},"documentTemplates":{"invalidRequest":"Not a valid request.","not_docx":"Not a Word file (.docx) that can be read.","no_body":"The file holds no Word document.","too_large":"The template is over 5 MB.","name":"Give the template a name.","kind":"Not a kind of record.","noStorage":"No document storage is configured.","not_found":"The template or the record does not exist.","file_missing":"The template's file is gone: upload it again."},"tasks":{"deleteNotYours":"Only the task's owner, whoever it is assigned to or an administrator can delete it.","titleRequired":"A task needs a title."},"people":{"notAssignable":"This person is no longer on the team, or has read-only access: choose a colleague who can take it."}},"validation":{"contracts":{"titleRequired":"A title is required","companyRequired":"Choose the company","amountNegative":"The amount cannot be negative","startDateRequired":"A start date is required","endBeforeStart":"The end cannot be before the start","autoRenewNeedsEnd":"Automatic renewal needs an end date","renewalTermRequired":"Enter the renewal length","statusUnknown":"Unknown status.","billingPeriodUnknown":"Unknown billing period.","startDateInvalid":"The start date is not a valid date.","endDateInvalid":"The end date is not a valid date.","noticeRange":"Notice must be between 0 and 365 days.","renewalTermRange":"The renewal length must be between 1 and 120 months.","taxRange":"The VAT rate is between 0 and 100.","advanceRange":"The days ahead are between 0 and 90."},"crm":{"firstNameRequired":"First name is required.","lastNameRequired":"Last name is required.","companyNameRequired":"Company name is required.","emailInvalid":"Enter a valid email address.","urlInvalid":"Enter a full address, starting with http:// or https://"},"quotes":{"descriptionRequired":"Description is required.","quantityPositive":"Quantity must be a positive integer.","unitPriceNegative":"Unit price cannot be negative.","dealRequired":"Deal is required.","companyRequired":"Company is required.","itemsRequired":"At least one line is required."},"orders":{"lineNeedsProductOrDescription":"Pick a product or describe what the line is for.","itemsRequired":"At least one line is required.","notFound":"Order not found.","onlyDraftDeletable":"Only draft or cancelled orders can be deleted. Cancel it instead.","quoteNotFound":"Quote not found.","quoteAlreadyConverted":"This quote is already marked as converted.","quoteNotAccepted":"Only an accepted quote becomes an order. Record the customer's answer first.","quoteHasNoLines":"This quote has no lines to order.","paymentPositive":"A payment has to be a positive amount.","paymentDate":"Enter the day the payment arrived: today or earlier.","paymentChooseInvoice":"The order has several issued invoices: choose which one this payment pays.","lineInvalid":"Invalid quantity, price or discount.","linesFrozen":"The order has issued invoices: its lines no longer change. To change them, credit the invoices first.","jobTypeUnknown":"That job type has no stage to start from."},"products":{"nameRequired":"Name is required.","priceNegative":"Price cannot be negative."},"sla":{"nameRequired":"Name is required.","positiveInteger":"Must be a positive integer."},"support":{"subjectRequired":"Subject is required.","nameRequired":"Name is required.","bodyRequired":"Body is required."},"userGroups":{"nameRequired":"Name is required.","colorInvalid":"Invalid color.","invalidData":"Invalid data."},"invoices":{"seriesInvalid":"The series is letters and digits, up to 10.","dueDateInvalid":"The due date is not a valid date.","discountRange":"The discount is between 0 and 100%.","paymentMethodUnknown":"Unknown payment method.","stampDutyModeUnknown":"Unknown stamp duty setting.","tooManyLines":"An invoice has at most {max} lines.","lineQuantity":"Line {line}: invalid quantity.","linePrice":"Line {line}: invalid price.","lineDiscount":"Line {line}: invalid discount.","lineTaxRate":"Line {line}: invalid VAT rate.","lineNatureUnknown":"Line {line}: unknown Natura code.","termsInvalid":"The payment terms are not valid."},"sequences":{"nameRequired":"A sequence needs a name.","entityUnknown":"A sequence is for leads or for contacts.","stepsRequired":"A sequence needs at least one step.","tooManySteps":"A sequence has at most {max} steps.","stepDelayRange":"Step {step}: wait between 0 and 365 days.","stepSubjectRequired":"Step {step} needs a subject.","stepBodyRequired":"Step {step} has no text.","stepBodyTooLong":"Step {step} is too long.","stepUnknownPlaceholders":"Step {step} uses unknown placeholders: {names}"},"territories":{"nameRequired":"A territory needs a name.","countryUnknown":"Not a country code: {codes}","criteriaRequired":"Choose at least one country, province or region, or postal code prefix."},"priceLists":{"nameRequired":"Give the price list a name","adjustmentRange":"The adjustment must be between -100% and +100%","priceNegative":"The price cannot be negative"},"apiKeys":{"nameRequired":"Give the key a name: it is how you will tell it apart later.","scopesRequired":"Tick at least one thing the key may do."}},"priceLists":{"title":"Price lists","subtitle":"What a group of customers pays, instead of the catalogue price.","newPriceList":"New price list","edit":"Edit price list","deletePriceList":"Delete price list","cancel":"Cancel","searchPlaceholder":"Search by name or description…","filters":{"all":"All","active":"Active","inactive":"Inactive"},"columns":{"name":"Name","adjustment":"Adjustment on the base price","prices":"Named prices","customers":"Customers","active":"Status"},"adjustment":{"off":"{percent, number}% off","on":"{percent, number}% on top","none":"Catalogue price"},"empty":{"title":"No price lists yet","description":"A price list moves the catalogue price by a percentage and can name the price of individual products. 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Customers on it go back to the catalogue price; documents already written keep the figures they were written with.","detail":{"back":"Back to price lists","edit":"Edit","pricesTitle":"Named prices","pricesSubtitle":"A price written here replaces the percentage for that product.","product":"Product","sku":"SKU","basePrice":"Catalogue price","listPrice":"List price","difference":"Difference","addPrice":"Add price","removePrice":"Remove price","pickProduct":"Choose a product…","searchProduct":"Search products…","noProducts":"No products found.","noProductsLeft":"Every product already has a price in this list.","noPrices":"No prices named","noPricesDesc":"With no specific prices, this list only applies its percentage to the catalogue price.","priceSaved":"Price saved.","priceRemoved":"Price removed.","priceFailed":"The price could not be saved.","previewTitle":"Try the adjustment","previewSubtitle":"What a product costs to somebody on this price list.","resultLabel":"Price applied","previewEmpty":"Choose a product to see the price applied.","source":{"base":"Catalogue price","percent":"From the percentage","override":"Named price"},"customersTitle":"Customers on this price list","customersSubtitle":"Quotes, orders and invoices made out to these customers start from these prices.","company":"Company","pickCompany":"Choose a company…","searchCompany":"Search companies…","noCompaniesLeft":"No companies left to add.","addCustomer":"Add customer","removeCustomer":"Remove from the list","customerAdded":"Customer added to the price list.","customerRemoved":"Customer removed from the price list.","customerFailed":"The customers of this price list could not be updated.","noCustomers":"No customers assigned","noCustomersDesc":"Until somebody is on this list, the prices named here appear on no document.","adjustmentHint":"On every product without a named price"}},"notificationTexts":{"tasksAssignedBulk":{"title":"{count, plural, one {A task was assigned to you} other {{count, number, grouped} tasks were assigned to you}}","message":"{count, plural, one {You will find it among your tasks.} other {You will find them among your tasks.}}"},"tasksQueuedBulk":{"title":"{count, plural, one {A task for the {group} group} other {{count, number, grouped} tasks for the {group} group}}","message":"{count, plural, one {It is waiting for somebody to take it.} other {They are waiting for somebody to take them.}}"},"taskAssignedToGroup":{"title":"A task for the {group} group","message":"«{title}» is waiting for somebody to take it."},"taskUnclaimed":{"title":"Nobody has taken «{title}»","message":"It is due and still in the {group} group's queue."},"customerAsksAgain":{"title":"{name} asked again","message":"Already a customer. 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What happens now?","showMore":"{count, plural, one {Show one more} other {Show {count, number, grouped} more}}","showLess":"Show less","done":"Completed ({count})","createFailed":"The task could not be added.","deleted":"Task deleted.","deleteFailed":"The task could not be deleted."},"taskOutcome":{"reasonLabel":"Reason","reasonPlaceholder":"Why, in the customer's words","appointmentLabel":"Appointment","appointmentTitle":"Appointment title","appointmentTitlePlaceholder":"e.g. Site visit","durationLabel":"Duration","minutes":"{n} min","handoffLabel":"Who holds it","handoffMe":"Me","handoffHint":"The lead goes to this person, who gets the appointment and a notice.","locationLabel":"Place","locationPlaceholder":"The customer's address","inviteCustomer":"Send the customer the invitation","inviteCustomerHint":"To the email address on the record, with the calendar file. 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To change it, ask an administrator."},"password":{"title":"Password","help":"Change the password you sign in with.","social":"You sign in with Google, so there is no password to change here.","current":"Current password","new":"New password","confirm":"Repeat the new password","rule":"At least 8 characters.","submit":"Change password","changed":"Password changed.","tooShort":"The new password needs at least 8 characters.","mismatch":"The two new passwords are not the same."},"notifications":{"title":"My notifications","help":"What reaches your phone, and what only the bell shows."},"archive":{"title":"Email archive","help":"Put this address in Bcc when you write to a customer from Gmail or Outlook: the email is filed on the contact or lead it was sent to.","label":"Your archive address","copy":"Copy","copied":"Address copied","howMatched":"It is filed on every contact and open lead whose email address is among the sender and recipients. 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Sales manager","mobile":"Mobile","phone":"Phone","phoneHelp":"Empty: the company's phone.","photo":"Use my account's picture instead of initials","preview":"Preview","variant":"Signature format","full":"Full","compact":"Compact","fullHelp":"The full one goes on emails from records and on quotes.","compactHelp":"The compact one goes on payment reminders.","brandLink":"Logo, colour, address, website and socials are changed in Settings › General.","brandByAdmin":"Logo, colour, address, website and socials belong to the company and an administrator changes them."}},"planFollowUp":{"title":"What is the next step?","plan":"Plan it","notNow":"Not now","planned":"Planned.","failed":"Could not plan the task.","alreadyPlanned":"Already planned","noDate":"no date","location":"Address","locationPlaceholder":"Where the meeting is held","locationFromRecord":"The customer's address: change it if the meeting is elsewhere."},"digestSetting":{"title":"Morning summary by email","help":"One email each morning with what is due today, what is late, deals with nothing planned and customers waiting for your answer — in place of one email per task.","saved":"Saved.","failed":"Could not save."},"workQueue":{"outcomeNeeded":"Choose how it went before moving on.","handOver":{"button":"Hand over…","placeholder":"To whom?","cancel":"Cancel","confirm":"Hand over","done":"Lead handed over: they have been told","failed":"It could not be handed over. Try again.","who":"It cannot go to that person: only a member who may change records can receive them.","notFound":"It is no longer there, or no longer among what you can see."},"title":"Work queue","progress":"{current} of {total}","progressLabel":"Progress through the queue","email":"Email","openRecord":"Open the record","noReach":"No phone number or email on this record.","skip":"Skip","saveNext":"Save and next","logged":"Logged.","loggedNext":"Logged. Next step: “{title}”, {day}.","followUpTitle":"Follow up with {name}","failed":"Could not save.","emptyTitle":"Nothing waiting","empty":"The work list is empty: every deal, quote and ticket you follow is on track.","doneTitle":"Queue done","doneBody":"{n, plural, =0 {Nothing logged this time.} one {{n, number, grouped} contact logged.} other {{n, number, grouped} contacts logged.}}","backHome":"Back to the home","subtitle":"What is waiting for you, one record at a time: who to call, how it went, the next one.","summary":"{todo} to do · {done} done · {skipped} skipped","filterAll":"All","filtersLabel":"Filter by kind","categories":{"calls":"Calls","leads":"Leads","deals":"Deals","quotes":"Quotes","support":"Tickets","replies":"Replies","appointments":"Appointments","today":"To do today"},"list":"List","listTitle":"The queue","back":"Back","statusDone":"Done","statusSkipped":"Skipped","statusSnoozed":"Snoozed","current":"Current","filterDone":"Nothing to do in this category.","showAll":"Show all","onRecord":"This row is settled on the record: open it, do what is needed, then move on.","context":{"recent":"Last contacts","noRecent":"No contact recorded.","planned":"Already planned","nothingPlanned":"Nothing planned.","more":"+{n} more","deal":"Deal","closeOn":"Expected to close {date}","probability":"Probability {n}%","lead":"Lead","company":"Company","openDeals":"{n, plural, =0 {No open deal} one {{n, number, grouped} open deal} other {{n, number, grouped} open deals}}","unavailable":"The context could not be loaded.","by":"by {name}","lastContact":"Last contact","show":"Show the context","hide":"Hide the context"},"keysMove":"move","keysSkip":"skip","keysSave":"save and go on","keyCtrl":"Ctrl","saveShortcut":"Ctrl+Enter","viewLabel":"View","viewWork":"Work","partFailed":"This part did not load: the rest of the queue works.","converted":"Lead converted.","openDeal":"Open the deal","openContact":"Open the contact","appointmentRefused":{"notFound":"The appointment is no longer there.","done":"This appointment's outcome is already recorded.","noRecord":"The appointment is linked to no customer: the outcome has nowhere to go."},"nextAppointment":{"label":"Next appointment","now":"now","inMinutes":"in {n} min","inHours":"in {n} h"}},"periods":{"quarter":"Q{quarter} {year}","kind":"Period","kinds":{"month":"Month","quarter":"Quarter","year":"Year"},"previous":"Previous period","next":"Next period","current":"Current period"},"onboarding":{"title":"Get your workspace ready","subtitle":"{done} of {total} done. Each step ticks itself when it is done.","dismiss":"Hide these steps","done":"Done","todo":"To do","open":"Open","failed":"That did not work. Try again in a moment.","steps":{"company":{"title":"Your company's details","help":"Legal name and VAT number for documents, or at least a logo."},"team":{"title":"Invite your team","help":"A CRM for one is a notebook: invite the people who sell and support."},"contacts":{"title":"Import your contacts","help":"From a spreadsheet or another CRM, with the columns matched for you."},"stages":{"title":"Review the pipeline stages","help":"Rename, add or remove stages so they match how you sell.","fine":"They are fine"},"email":{"title":"Connect email","help":"A sending account, so emails leave from your address and replies come back."}},"sample":{"help":"Want to look around first? Load a few sample companies, deals and tasks.","load":"Load sample data","loaded":"Sample data is in the workspace. Remove it before you start for real.","loadedToast":"Sample data loaded","remove":"Remove sample data","removeTitle":"Remove the sample data?","removeBody":"The sample companies, contacts, leads, deals, activities and tasks will be deleted. Nothing you created is touched.","removeBodyDependents":"The sample companies, contacts, leads, deals, activities and tasks will be deleted, together with {count, plural, one {{count, number, grouped} note or task you added} other {{count, number, grouped} notes and tasks you added}} to them.","removed":"Sample data removed","errors":{"notEmpty":"This workspace already has its own deals or contacts: sample data would mix into your real figures.","alreadyLoaded":"Sample data is already loaded.","noStages":"The pipeline has no open stages to put sample deals in."}}},"privacy":{"title":"Privacy","help":"The rights of the person reachable at {contactPoint}: a copy of their data, or erasure — across every record of theirs, not only this one.","noContactPoint":"No email or phone on this record: a person is found by the address or number they give, so there is nothing to export or erase by.","export":"Export their data","exported":"Data exported. Send the file to the person through a secure channel.","erase":"Erase this person","eraseTitle":"Erase this person?","eraseBody":"Everything reachable at {contactPoint} goes: {leads, plural, =0 {no leads} one {{leads, number, grouped} lead} other {{leads, number, grouped} leads}} deleted with their activities and tasks, {contacts, plural, =0 {no contacts} one {{contacts, number, grouped} contact} other {{contacts, number, grouped} contacts}} anonymised, their history, messages and email trail removed.","eraseKeeps":"Deals, quotes and orders stay, without the person. The address stays on the suppression list, so nothing is sent to it again. This cannot be undone.","typeToConfirm":"Type {contactPoint} to confirm","eraseConfirm":"Erase for good","erased":"Person erased.","invalid":"That is not an email address or a phone number.","failed":"That did not work. Nothing was changed; try again in a moment.","consent":{"since":"since {date}","withdrawnOn":"withdrawn on {date}","sources":{"form":"recorded in Flux","import":"from an import","api":"through the API","unsubscribe":"by unsubscribing","conversion":"carried over from the lead","web":"through a web form"}}},"booking":{"pageTitle":"Book a time with {name}","closedTitle":"Booking page","defaultTitle":"Meeting","duration":"{minutes} minutes with {name} · times in {zone}","noSlots":"No free times in the coming days. Try again later.","formTitle":"{day}, {time}","name":"Your name","email":"Your email","phone":"Phone (optional)","note":"Anything to share beforehand? (optional)","privacy":"Your name and email are shared with {name} to arrange the meeting, and you will receive a calendar invitation.","confirm":"Confirm booking","confirmedTitle":"You're booked","confirmedBody":"{day} at {time} ({zone}) with {name}. A calendar invitation is on its way to your inbox.","errors":{"taken":"That time has just been taken. Please choose another.","invalid":"Please check your name and email address.","tooMany":"Too many attempts. Please wait a minute and try again.","notFound":"This booking page is no longer available.","failed":"The booking did not go through. Please try again."}},"webForm":{"closed":"Form","name":"Your name","email":"Your email","phone":"Phone (optional)","company":"Company (optional)","message":"Your message","subject":"Subject","description":"Describe the problem","consent":"I agree to receive news and offers from {name} by email. I can unsubscribe at any time.","send":"Send","lead":{"title":"Get in touch with {name}","help":"Leave your details and we will be in touch.","doneTitle":"Thank you","doneBody":"Your message has reached {name}. We will be in touch soon."},"ticket":{"title":"Support request to {name}","help":"Tell us what is happening: every request gets a number and an answer by email.","doneTitle":"Request received","doneBody":"Your request is number {number}. Keep it: the answer will arrive by email and refer to it."},"errors":{"invalid":"Please fill in your name, a valid email and the required fields.","captcha":"The anti-spam check did not pass. Please try again.","notFound":"This form is no longer available.","tooMany":"Too many attempts. Please wait a minute and try again.","failed":"The form could not be sent. Please try again.","photo":"A photo is not an image we accept, or is too large: up to 3 images (JPEG, PNG, GIF, WebP), 5 MB each."},"photos":"Photos (optional)","photosHint":"Up to {count} images, 5 MB each.","namePlaceholder":"Jane Smith","emailPlaceholder":"name@example.com","subjectPlaceholder":"What is it about?","descriptionPlaceholder":"Tell us what happens, when it started and what you have tried…"},"commissions":{"title":"Commissions","subtitleManager":"What each person's won deals earned, month by month. 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Later changes to a deal will not change what this month pays: they will be flagged here instead.","reopen":"Reopen","reopenTitle":"Reopen {month}?","reopenBody":"The approved lines are discarded and the month is computed again from today's deals and rates. Do this only if the month has not been paid.","cancel":"Cancel","byPerson":"By person","empty":"No won deals in this period.","total":"Total","lines":"Deals","linesHelp":"Every won deal in the period, with the rate that applies to it.","unpaidHelp":"Won deals no rate applies to: nobody is paid for them until a rule covers them.","cols":{"person":"Person","deals":"Won deals","base":"Won value","amount":"Commission","approved":"Of which approved","unpaid":"No rate","deal":"Deal","won":"Won on","rate":"Rate","state":"Status"},"rules":"Rates","rulesHelp":"The most specific rate applies: person and pipeline, then person, then pipeline, then everyone. To change a rate, add a new one from a later date: deals already won keep theirs.","noRules":"No rates yet: won deals earn nothing until you add one.","ruleLine":"{rate}% from {from}","deleteRule":"Delete rate","addRule":"Add rate","ruleSaved":"Rate saved.","fields":{"person":"Person","pipeline":"Pipeline","rate":"Rate (%)","from":"From"},"footnote":"Commissions accrue when a deal is won, on its value in EUR, at the rate in force that day. Months not yet approved follow today's deals and rates."},"receipts":{"title":"Payments received","owed":"Invoices still owed","credit":"Customer credit","add":"Record money received","amountReceived":"Amount received ({currency})","amount":"Amount","date":"Date received","method":"Method","methodPlaceholder":"Bank transfer, card, cash…","reference":"Reference","referencePlaceholder":"CRO, TRN or payment description","note":"Note","shareAcross":"Which invoices it pays","owesDue":"Owes {amount} · due {date}","shareFor":"Share for invoice {number}","unnumbered":"Unnumbered","sharesExceed":"The shares add up to more than arrived.","restToCredit":"{amount} stays as the customer's credit.","allShared":"All of it pays the invoices.","record":"Record","recorded":"Payment recorded.","cancel":"Cancel","recordFailed":"The payment could not be recorded.","amountInvalid":"Enter an amount greater than zero.","allCredit":"All kept as credit","depositShort":"Deposit on order","edit":"Correct the payment","editTitle":"Correct the payment","save":"Save","saved":"Payment corrected.","currency":"Currency","recordedWithCredit":"Receipt recorded: {amount} stays as the customer's credit.","refund":"Refund","refundAmount":"Amount to give back ({currency})","refundDate":"Refund date","refundHint":"The refund reduces the customer's credit and shows on the statement as money going out.","refundConfirm":"Record the refund","refunded":"Refund of {amount} recorded.","refundFailed":"The refund could not be recorded.","refundOverCredit":"The refund exceeds the customer's credit ({amount}).","dunningPaused":"No automatic reminders for this customer","dunningFailed":"The automatic reminders for this customer could not be changed."},"bank":{"title":"Bank reconciliation","subtitle":"The account's movements matched to invoices and receipts: Flux proposes, you confirm.","account":"Account","addAccount":"Add an account","editAccount":"Edit the account","archiveAccount":"Archive the account","archiveConfirm":"Archive the account “{name}”? Its movements and receipts stay.","accountName":"Name","accountNamePlaceholder":"E.g. Main account","iban":"IBAN","currency":"Currency","save":"Save","cancel":"Cancel","noAccountTitle":"No account yet","noAccountText":"Add the account you receive payments on, then import the bank's statement (CAMT.053 or CSV).","import":"Import statement","tabs":{"open":"To reconcile","outgoing":"Money out","reconciled":"Reconciled","ignored":"Ignored"},"confirmSure":"Confirm the {count} sure ones","sureHint":"Sure: they explain the whole amount, with no doubt and no close alternative. The rest wait for you.","emptyOpen":"Nothing to reconcile.","emptyOutgoing":"No money out to look at.","emptyReconciled":"No reconciled movements.","emptyIgnored":"No ignored movements.","confirm":"Confirm","choose":"Choose…","ignore":"Ignore","ignoreAll":"Ignore all","ignoreAllConfirm":"Ignore the {count} movements shown? They can be restored.","restore":"Restore","undo":"Undo match","undoConfirm":"Undo the match? A receipt the bank created is deleted; one recorded by hand stays, only unlinked.","noProposal":"No proposal: choose where it goes.","outgoingHint":"Money out is not a receipt: it is ignored, unless it is a refund already recorded.","otherProposals":"{count, plural, one {One more proposal} other {{count, number, grouped} more proposals}}","linked":"{amount} already matched","keyboardHint":"↑ ↓ to move, Enter to confirm, I to ignore.","confidence":{"sure":"Sure","likely":"Likely","weak":"Weak"},"proposal":{"invoice":"Invoice {number}","order":"Order {number}","receipt":"Receipt recorded on {date} ({amount})","credit":"{amount} as credit","unknownCompany":"No customer"},"reasons":{"invoice_number":"Invoice number {number} in the description","order_number":"Order {number} in the description","iban_known":"IBAN seen before for this customer","iban_shared":"IBAN used by several customers","payer_name":"Payer resembles the customer","amount_exact":"Amount equals what is owed","amount_sum":"Exact sum of {count} invoices","oldest_first":"To the oldest invoices","credit_only":"The customer has no open invoices","credit_left":"{amount} left as credit","due_near":"Due {days, plural, =0 {today} one {{days, number, grouped} day away} other {{days, number, grouped} days away}}","receipt_same_amount":"{count, plural, one {Receipt already recorded, same amount} other {{count, number, grouped} recorded receipts adding up to the amount}}","receipt_near":"Recorded {days, plural, =0 {the same day as} one {{days, number, grouped} day from} other {{days, number, grouped} days from}} the credit","amount_only":"Only the amount matches","ambiguous":"Several documents fit","other_payer":"The IBAN belongs to another customer","contested":"Another movement proposes the same document","recorded_already":"A receipt of this amount is already recorded","installment_exact":"Amount equals the next installment","possible_duplicate":"Same day and amount as a line of another file: perhaps a duplicate","reversal":"Payment returned: undo the match of the original receipt"},"bulkDone":"{confirmed, plural, one {{confirmed, number, grouped} movement reconciled} other {{confirmed, number, grouped} movements reconciled}}.","bulkChanged":"{changed, plural, one {{changed, number, grouped} proposal has} other {{changed, number, grouped} proposals have}} changed meanwhile: check them.","confirmed":"Movement reconciled.","ignoredCount":"{count, plural, one {Movement ignored} other {{count, number, grouped} movements ignored}}.","restored":"Movement restored.","undone":"Match undone.","failed":"That did not work.","fromBank":"from the bank","byHand":"recorded by hand","chooseTitle":"Where this movement goes","chooseHint":"Choose the customer and the invoices it pays. What does not go to invoices stays as the customer's credit.","customer":"Customer","searchCustomer":"Search a customer…","noResults":"No results","openInvoices":"Open invoices","noOpenInvoices":"No open invoices: the amount goes to credit.","dueOn":"due {date}","owes":"owes {amount}","thirdParty":"Paid by a third party for several customers","thirdPartyHint":"A financing company paying several families' invoices with one transfer. It is allocated whole, and its IBAN is linked to no customer.","payer":"Who paid","thirdPartyWhole":"Allocated whole.","thirdPartyLeft":"{amount} left to allocate: a third party's payment leaves no credit.","recordedAlreadyAsk":"This customer has a receipt typed by hand of the same amount around that day. If it is this transfer, link it from the list above; if it is a second payment, record it as one.","recordedAlreadyLink":"I'll link the recorded one","anotherPayment":"It is another payment","toCredit":"As credit: {amount}","overAllocated":"The invoices exceed the movement's amount.","lineAmount":"Movement amount: {amount}","importTitle":"Import statement","importHint":"The bank's CAMT.053 (XML) or CSV. The file is read here in the browser; a movement already imported is not added twice.","file":"File","unreadable":"The file cannot be read: {error}","camtSummary":"{count, plural, one {{count, number, grouped} movement} other {{count, number, grouped} movements}} from {from} to {to}: {credits} in, {debits} out.","pendingSkipped":"{count, plural, one {{count, number, grouped} movement not booked yet, left out} other {{count, number, grouped} movements not booked yet, left out}}.","ibanMismatch":"The statement is for account {iban}, not this one.","importAnyway":"Import anyway","csvMapping":"File columns","col":{"date":"Booking date","valueDate":"Value date","amount":"Amount (signed)","credit":"Credit (money in)","debit":"Debit (money out)","description":"Description","counterparty":"Payer / payee","iban":"IBAN","reference":"Reference","sign":"Sign (D/C)"},"none":"—","amountMode":"Amounts","amountSigned":"One signed column","amountSplit":"Separate debit and credit","dateOrder":"Date format","decimal":"Decimal separator","decimalComma":"Comma (1.234,56)","decimalDot":"Point (1,234.56)","preview":"Preview","csvProblems":"{count, plural, one {{count, number, grouped} row not read} other {{count, number, grouped} rows not read}}: {lines}.","noMovements":"No movements read from the file.","startImport":"Import {count, plural, one {{count, number, grouped} movement} other {{count, number, grouped} movements}}","importing":"Importing… {done} of {total}","imported":"{created} new, {skipped} already in, {rejected} rejected.","recordedByHand":"Receipts already recorded by hand","recordedByHandHint":"If the movement is one of these, link it: recording it again would count the same money twice.","linkReceipt":"Link","depositOnOrder":"Deposit on an order","creditNow":"Customer's credit now: {amount}","amountInvalid":"An amount is not valid: write it as 1,234.56.","confirmWeak":"The proposal is weak: confirm this match anyway?","otherAccount":"{count, plural, one {One movement is} other {{count, number, grouped} movements are}} on another account and will not be imported.","balanceRows":"{count, plural, one {One balance row left out} other {{count, number, grouped} balance rows left out}}.","headerRow":"Header row","confirmSureTitle":"Confirm {count, plural, one {the sure proposal} other {the {count, number, grouped} sure proposals}}?","confirmSureText":"Receipts for {total} will be recorded. Proposals changed meanwhile stay for you to check."},"statement":{"date":"Date","currency":"Currency","kind":"Entry","document":"Document","reference":"Reference","debit":"Debit","credit":"Credit","balance":"Balance","opening":"Opening balance","fileName":"statement","export":"Export statement","kinds":{"invoice":"Invoice","deposit_invoice":"Deposit invoice","credit_note":"Credit note","receipt":"Payment received","refund":"Refund","withholding":"Withholding kept by the bank","fee":"Commission kept","writeoff":"Write-off"}},"paymentRemove":{"button":"Take this payment back","title":"Take back the payment of {amount}?","deleted":"The payment of {amount} on {date} is deleted and the document owes it again.","shared":"Only this share of {amount} goes, part of a receipt of {receipt}: the share returns to the customer's credit, the rest of the receipt is unchanged.","bankLinked":"The money comes from the bank statement and stays recorded: {amount} returns to the customer's credit, to use on another invoice or refund. To undo the match with the bank line, use the Bank page.","cancel":"Cancel","confirm":"Take the payment back"},"helpAssistant":{"title":"Assistant","buttonTitle":"Assistant (Ctrl+J)","description":"Ask how to do something in Flux, or what your work and your figures say.","intro":"Ask me how to do something in Flux, or about your work: your day, your deals, your results. I read only what you can see, I change nothing, and when I suggest a task, you create it.","suggestMyDay":"What does my day look like?","suggestStuckDeals":"Which deals are stuck or have no next step?","suggestResults":"How am I doing against this month's target?","suggestHowQuote":"How do I create a quote and send it to the customer?","suggestRecordSummary":"Summarise this record for me","suggestRecordNext":"What is the next step here?","placeholder":"Type your question…","send":"Send","stop":"Stop","close":"Close the assistant","thinking":"Working on it…","newConversation":"New","retry":"Try again","failed":"The assistant could not answer. Try again.","stopped":"Stopped.","truncated":"The answer was cut off because it was too long: ask for one part at a time.","unverified":"Figures to check, not found in the data read: {figures}","about":"About: {label}","aboutRemove":"Leave this record out","aboutAdd":"Include {label}","disclaimer":"Answers written by AI from the guide and the data you can see: check them before deciding. The conversation is not saved.","tools":{"search_guide":"Searched the guide","search_records":"Searched the records","read_record":"Read the record","my_day":"Read your day","open_deals":"Read the open deals","sales_results":"Read the sales results","money_owed":"Read payments and receivables","jobs_status":"Read the jobs' status","support_queue":"Read the support queue","propose_task":"Prepared a task to suggest","other":"Read the data"},"proposal":{"title":"Suggested task","taskTitle":"Task title","create":"Create task","dismiss":"Dismiss","created":"Task created: you will find it among your tasks.","failed":"The task could not be created.","noDay":"No date","kinds":{"call":"Call","email":"Email","meeting":"Meeting","todo":"To do","approval":"Approval"}}},"aiCopilot":{"errors":{"off":"The AI copilot is not configured on this installation.","config":"The AI copilot is configured incorrectly on this installation: ask whoever runs Flux.","no_workspace":"Open a workspace to use the AI copilot.","inactive":"Your subscription is not active, so the AI copilot is unavailable.","plan":"Your plan does not include the AI copilot.","workspace":"An administrator has switched the AI copilot off for this workspace.","limit":"This month's AI copilot requests are used up.","auth":"The AI provider refused this installation's key: ask whoever runs Flux.","model":"The configured AI model is not available: ask whoever runs Flux to change it.","invalid":"The AI provider refused the request.","blocked":"The AI provider's filters stopped this answer.","rate_limited":"The AI provider is busy. Try again in a minute.","unavailable":"The AI provider did not answer. Try again in a moment.","output":"The AI answer could not be used. Try again.","not_found":"This record no longer exists.","no_record":"This appointment is not linked to a deal, contact, lead or company, so there is nothing to brief from.","unknown":"The AI copilot could not answer. Try again."},"result":{"disclaimer":"Written by AI from this record: check it before you rely on it.","useful":"Useful","notUseful":"Not useful","regenerate":"Try again","copy":"Copy","copied":"Copied","thanks":"Thanks, noted."},"summary":{"title":"AI summary","hint":"Where things stand, what the customer wants, what is open — from this record's history.","generate":"Summarise with AI","generating":"Summarising…"},"briefing":{"title":"AI briefing","hint":"Who you are meeting, where things stand and what to aim for, from the linked record.","generate":"Prepare a briefing","generating":"Preparing…"},"draft":{"title":"Write with AI","instructionsLabel":"What should the email say?","instructionsPlaceholder":"e.g. thank them for the meeting and propose a demo next week","write":"Write a draft","rewrite":"Rewrite","writing":"Writing…","rewriteHint":"Rewrites the email in the editor following your request, keeping its facts.","inserted":"Draft inserted: read it through before you send it.","unverified":"Check these figures: they are not in this record's data — {figures}","placeholderHint":"Fill in every {placeholder} before sending.","titleRewrite":"Rewrite with AI","close":"Close","failed":"The AI copilot could not answer. Try again.","rewritePlaceholder":"How should it change? e.g. make it warmer and mention the demo","actions":{"followUp":{"label":"Follow-up","request":"A short follow-up on where things stand, asking about the next step."},"meeting":{"label":"Propose a meeting","request":"Propose a short call or meeting to move things forward; leave the date to be completed."},"thanks":{"label":"Thank you","request":"Thank them for the latest contact and sum up what was agreed, if anything."},"reply":{"label":"Reply to last email","request":"Reply to the customer's most recent email."},"shorter":{"label":"Shorter","request":"Make it shorter and more direct, keeping every fact."},"formal":{"label":"More formal","request":"Make the tone more formal and professional."},"friendly":{"label":"Warmer","request":"Make the tone warmer and more personal, still professional."},"proofread":{"label":"Fix mistakes","request":"Only correct grammar, spelling and punctuation; change nothing else."}}},"unavailable":{"off":"AI copilot not configured on this installation: set a provider's key on the server (GEMINI_API_KEY or OPENAI_API_KEY), then enable the AI copilot flag in the plan (/admin/plans).","config":"AI copilot configured incorrectly on the server: check AI_PROVIDER, AI_MODEL and the provider's key.","plan":"Your plan does not include the AI copilot."}},"emailTemplates":{"title":"Email templates","subtitle":"The text an email to a customer starts from: yours and the ones your team shares. Fields such as the recipient's name are filled in when the email is sent.","search":"Search by name, subject or text","new":"New template","newTitle":"New template","editTitle":"Edit template","editorHint":"Use “Insert field” for the recipient's details: they are filled in for each email.","allCategories":"All","mine":"My templates ({count})","team":"Shared by the team ({count})","noMatch":"No template matches the search.","edit":"Edit","duplicate":"Duplicate","delete":"Delete","cancel":"Cancel","save":"Save","copyOf":"Copy of {name}","sharedBadge":"Shared","used":"Used {count, plural, one {{count, number, grouped} time} other {{count, number, grouped} times}} · {when}","neverUsed":"Never used","by":"By {name}","saved":"Template saved.","deleted":"Template deleted.","deleteTitle":"Delete the template?","deleteDescription":"“{name}” will be deleted. Emails already sent do not change.","deleteSharedDescription":"“{name}” is shared: it disappears for the rest of the team too. Emails already sent do not change.","categories":{"followup":"Follow-up","quote":"Quote","meeting":"Meeting","thanks":"Thank you","intro":"Introduction","other":"Other","deal":"Deal","order":"Order","contract":"Contract","invoice":"Invoices and payments","support":"Support"},"fields":{"name":"Name","namePlaceholder":"e.g. Follow-up after the demo","category":"Category","subject":"Subject","subjectPlaceholder":"The email's subject","body":"Text","bodyPlaceholder":"Write the template's text…","shared":"Share with the team","sharedHint":"Everyone in the workspace can use it; only you and administrators can change it."},"empty":{"title":"No templates yet","description":"Create the emails you write most often and find them ready in the “Send email” dialog. The basic templates cover the whole cycle: first contact, meetings, quotes, deals, orders, contracts, invoices and payments, support.","starters":"Create the basic templates"},"startersPrivate":{"introduction":{"subject":"A proposal from {senderCompany}","body":"Dear {first},\n\nmy name is {sender} and I look after [area] at {senderCompany}. I am writing because we help families and private customers [main benefit].\n\nWould a short 15-minute call to see whether we can help suit you?\n\nKind regards,\n{sender}\n{senderCompany}"},"meeting":{"subject":"Could we talk?","body":"Dear {first},\n\nI would like to suggest a short meeting to understand your needs better and how we can help.\n\nAre you free in the coming days? Let me know what suits you, or I can suggest [day and time].\n\nKind regards,\n{sender}\n{senderCompany}"},"quote":{"subject":"Our proposal for you","body":"Dear {first},\n\nas agreed, here is our proposal (quote {quoteNumber}), valid until {dueDate}.\n\nI am happy to answer any question and, if useful, to go through it together.\n\nKind regards,\n{sender}\n{senderCompany}"},"quoteAccepted":{"subject":"Thank you for accepting our proposal","body":"Dear {first},\n\nthank you for accepting our proposal: we are glad to be working for you.\n\nThe next steps are: [next steps]. For anything at all, I am your contact.\n\nKind regards,\n{sender}\n{senderCompany}"},"dealWon":{"subject":"Welcome, {first}!","body":"Dear {first},\n\nit is a pleasure to get {deal} started. Here is how we will proceed: [organisation and contacts].\n\nWe will be in touch by [date] for [first step]. In the meantime, for any question you can write to me at {senderEmail}.\n\nKind regards,\n{sender}\n{senderCompany}"},"dealLost":{"subject":"Thank you for considering us","body":"Dear {first},\n\nthank you for considering us for {deal}. I understand your choice and wish you all the best.\n\nIf your needs change in the future, I would be glad to pick this up again. Would you mind if I got in touch in a few months?\n\nKind regards,\n{sender}\n{senderCompany}"},"contractSend":{"subject":"The contract to sign","body":"Dear {first},\n\nas agreed, here is contract {contractReference}.\n\nCould you return it signed by [date]? If you would like to review any clause, I am happy to talk it through.\n\nKind regards,\n{sender}\n{senderCompany}"},"contractRenewal":{"subject":"Your contract ends on {contractEndDate}","body":"Dear {first},\n\nyour contract {contractReference} ends on {contractEndDate}.\n\nI would like to set up a short meeting to look back on the year and at the renewal terms. When would suit you?\n\nKind regards,\n{sender}\n{senderCompany}"},"reactivation":{"subject":"It has been a while, {first}","body":"Dear {first},\n\nit has been a while since we were last in touch and I wanted to hear how things are going with [product or service].\n\nIn the meantime we have introduced [news]. Would you like to catch up?\n\nKind regards,\n{sender}\n{senderCompany}"}},"starters":{"created":"{count, plural, one {Created {count, number, grouped} template} other {Created {count, number, grouped} templates}}: edit them as you like.","introduction":{"name":"First contact","subject":"{company} and {senderCompany}","body":"Dear {first},\n\nmy name is {sender} and I look after [area] at {senderCompany}. I am writing because we work with companies like {company} to [main benefit].\n\nWould you be open to a short 15-minute call to see whether we could help?\n\nKind regards,\n{sender}\n{senderCompany}"},"followup":{"name":"Follow-up after a conversation","subject":"Following up on our conversation","body":"Dear {first},\n\nthank you for your time. As promised, here is a summary of what we discussed: [main points].\n\nLet me know if you have any questions, or if you would like to talk it through.\n\nKind regards,\n{sender}\n{senderCompany}"},"noReply":{"name":"No reply: second attempt","subject":"Picking up where we left off, {first}","body":"Dear {first},\n\nI wrote to you a few days ago about [topic], and I imagine it has been a busy time.\n\nIs this still something you are working on? If now is not the right moment, just let me know and I will get back in touch later.\n\nKind regards,\n{sender}\n{senderCompany}"},"meeting":{"name":"Asking for a meeting","subject":"Could we have a quick call?","body":"Dear {first},\n\nI would like to suggest a short meeting to understand the needs of {company} better and how we can help.\n\nWould you be available in the coming days? Let me know what suits you best, or I could suggest [day and time].\n\nKind regards,\n{sender}\n{senderCompany}"},"meetingConfirm":{"name":"Meeting confirmation","subject":"Confirming our meeting","body":"Dear {first},\n\nI am confirming our meeting on [day and time], [place or video call link].\n\nIf you have any questions in the meantime, or need to move it, just write to me at {senderEmail}.\n\nKind regards,\n{sender}\n{senderCompany}"},"meetingRecap":{"name":"Recap after a meeting","subject":"Recap of our meeting","body":"Dear {first},\n\nthank you for today's meeting. Here is what we agreed:\n- [point 1]\n- [point 2]\n\nAs next steps, [who does what, by when]. Let me know if I have missed anything.\n\nKind regards,\n{sender}\n{senderCompany}"},"quote":{"name":"Sending a quote","subject":"Our proposal for {company}","body":"Dear {first},\n\nas agreed, please find our proposal for {company} (quote {quoteNumber}), valid until {dueDate}.\n\nI am happy to answer any questions and, if useful, to go through it together.\n\nKind regards,\n{sender}\n{senderCompany}"},"quoteFollowup":{"name":"Quote follow-up","subject":"Have you had a chance to look at our proposal?","body":"Dear {first},\n\nI wanted to check whether you have had a chance to review quote {quoteNumber} that I sent you.\n\nIf something does not work for you, or you would like to change any item, I would be glad to discuss it.\n\nKind regards,\n{sender}\n{senderCompany}"},"quoteExpiring":{"name":"Quote about to expire","subject":"Our proposal expires on {dueDate}","body":"Dear {first},\n\na quick reminder that quote {quoteNumber} is valid until {dueDate}.\n\nIf you would like to go ahead, or need more time to decide, just let me know.\n\nKind regards,\n{sender}\n{senderCompany}"},"quoteAccepted":{"name":"Quote accepted: next steps","subject":"Thank you for accepting our proposal","body":"Dear {first},\n\nthank you for accepting our proposal: we are delighted to be working with {company}.\n\nThe next steps are: [next steps]. I remain your point of contact for anything you need.\n\nKind regards,\n{sender}\n{senderCompany}"},"dealWon":{"name":"Welcome aboard","subject":"Welcome, {first}!","body":"Dear {first},\n\nit is a pleasure to get {deal} under way with {company}. Here is how we will proceed: [organisation and contacts].\n\nWe will be in touch by [date] for [first step]. In the meantime, you can reach me at {senderEmail}.\n\nKind regards,\n{sender}\n{senderCompany}"},"dealLost":{"name":"Deal not won: door open","subject":"Thank you for considering us","body":"Dear {first},\n\nthank you for considering us for {deal}. I understand your decision and wish you every success.\n\nIf the needs of {company} change in the future, I would be happy to pick up the conversation. Would it be all right if I got back in touch in a few months?\n\nKind regards,\n{sender}\n{senderCompany}"},"orderConfirm":{"name":"Order confirmation","subject":"Confirming your order {orderNumber}","body":"Dear {first},\n\nI confirm that we have received order {orderNumber}. Delivery is expected on {deliveryDate}.\n\nI will keep you updated on its progress; let me know if you need anything.\n\nKind regards,\n{sender}\n{senderCompany}"},"orderShipped":{"name":"Order shipped","subject":"Your order {orderNumber} is on its way","body":"Dear {first},\n\norder {orderNumber} has been shipped with {carrier}; you can track it with code {trackingCode}.\n\nIf anything is not right when it arrives, please write to me straight away.\n\nKind regards,\n{sender}\n{senderCompany}"},"contractSend":{"name":"Contract to sign","subject":"The contract for signature","body":"Dear {first},\n\nas agreed, please find contract {contractReference} for {company}.\n\nCould you return it signed by [date]? If you would like to review any clause, I am happy to discuss it.\n\nKind regards,\n{sender}\n{senderCompany}"},"contractRenewal":{"name":"Contract up for renewal","subject":"Your contract expires on {contractEndDate}","body":"Dear {first},\n\ncontract {contractReference} with {company} expires on {contractEndDate}.\n\nI would like to set up a short meeting to review the past year and the renewal terms. When would suit you?\n\nKind regards,\n{sender}\n{senderCompany}"},"invoiceSend":{"name":"Sending an invoice","subject":"Invoice {invoiceNumber}","body":"Dear {first},\n\nplease find attached a courtesy copy of invoice {invoiceNumber} for {amount}, due on {dueDate}.\n\nIf you have any questions about the invoice, I am at your disposal.\n\nKind regards,\n{sender}\n{senderCompany}"},"paymentReminder":{"name":"Payment reminder","subject":"Reminder: invoice {invoiceNumber} due soon","body":"Dear {first},\n\na friendly reminder that invoice {invoiceNumber} for {amount} is due on {dueDate}.\n\nIf you have already paid, please disregard this message. Thank you!\n\nKind regards,\n{sender}\n{senderCompany}"},"paymentOverdue":{"name":"Overdue payment","subject":"Overdue: invoice {invoiceNumber}","body":"Dear {first},\n\nour records show that invoice {invoiceNumber} for {amount}, due on {dueDate}, is still unpaid.\n\nCould you please check and arrange payment as soon as possible (IBAN {iban})? If there is a problem, write to me and we will find a solution together.\n\nKind regards,\n{sender}\n{senderCompany}"},"paymentReceived":{"name":"Payment received","subject":"Payment received, thank you","body":"Dear {first},\n\nI confirm that we have received your payment of {amount} for invoice {invoiceNumber}. Thank you!\n\nKind regards,\n{sender}\n{senderCompany}"},"supportAck":{"name":"Request received","subject":"We are looking into your request","body":"Dear {first},\n\nwe have received your report about {ticketSubject} and are working on it.\n\nWe will update you within [response time]. If you have any other useful details in the meantime, just reply to this email.\n\nKind regards,\n{sender}\n{senderCompany}"},"supportResolved":{"name":"Request resolved","subject":"Your request has been resolved","body":"Dear {first},\n\nyour request about {ticketSubject} has been resolved: [solution].\n\nIf the problem comes back, reply to this email and we will pick it up from here.\n\nKind regards,\n{sender}\n{senderCompany}"},"reviewRequest":{"name":"Asking for a review","subject":"Your opinion would mean a lot to us","body":"Dear {first},\n\nI hope you are happy working with {senderCompany}. If you have a minute, a review from you would help us a great deal: [review link].\n\nAnd if you know anyone we could help, we would be grateful for an introduction.\n\nKind regards,\n{sender}\n{senderCompany}"},"reactivation":{"name":"Reconnecting with a customer","subject":"It has been a while, {first}","body":"Dear {first},\n\nit has been a while since we last spoke, and I wanted to see how things are going at {company}.\n\nWe have since introduced [what is new]. Would you be up for a quick catch-up?\n\nKind regards,\n{sender}\n{senderCompany}"},"thanks":{"name":"Thank you","subject":"Thank you, {first}","body":"Dear {first},\n\nthank you for placing your trust in {senderCompany}.\n\nIf there is anything we can do for you, please do not hesitate to write to me.\n\nKind regards,\n{sender}\n{senderCompany}"}},"picker":{"trigger":"Templates","search":"Search a template…","none":"No templates yet: create one from “Manage templates” or with “Save as template”.","noMatch":"No template found.","mine":"Mine","team":"Team","campaign":"Marketing","shared":"Shared","manage":"Manage templates","title":"Choose a template"},"saveAs":{"trigger":"Save as template","title":"Save as template","description":"This email's subject and text become a template; the recipient's fields stay fields, filled in for each email."},"errors":{"invalid":"Fill in the name, subject and text.","notFound":"The template no longer exists.","forbidden":"You can change only your own templates, or shared ones if you are an administrator.","saveFailed":"The template was not saved. Try again.","deleteFailed":"The template was not deleted. Try again."},"addStarters":"Add basic templates","startersNone":"You already have all the basic templates."},"activityTemplates":{"apply":{"button":"Apply template","title":"Apply an activity template","help":"Its tasks arrive on this record, with their deadlines and their order.","none":"No template yet: they are made at Settings → Activity templates.","lines":"{count, plural, one {{count, number, grouped} task} other {{count, number, grouped} tasks}}","apply":"Apply","applyAgain":"Apply again","applied":"{count, plural, one {{count, number, grouped} task added} other {{count, number, grouped} tasks added}}.","alreadyApplied":"This template is already on this record. Press again to add its tasks a second time.","refused":{"unknown_template":"This template is no longer in use.","empty":"This template has no tasks.","not_found":"The record could not be found.","already_applied":"This template is already on this record."}}},"documentChain":{"title":"The chain","customerTitle":"Work for this customer","hidden":"a document you cannot open","kinds":{"deal":"Deal","quote":"Quote","order":"Order","invoice":"Invoice","contract":"Contract","job":"Job"}},"jobs":{"title":"Jobs","subtitle":"The work after the sale, stage by stage.","new":"New job","newHelp":"A job of this type, starting in its first stage. One started from a quote carries its order and its customer.","jobTitle":"What the job is","customer":"Customer","create":"Create job","types":"Job types","moveTo":"Move to stage","emptyStage":"No jobs here.","requirementsBlocked":"This stage still asks for: {list}","requirementsWarned":"Moved, though the stage asked for: {list}","moved":"Moved to {stage}","moveFailed":"The job could not be moved. It may have moved meanwhile: reload the page.","stages":"Stages","current":"current","noStage":"No stage","back":"Jobs","statuses":{"open":"Open","closed":"Closed","cancelled":"Cancelled","suspended":"Suspended"},"order":"Order","deal":"Deal","dealDocuments":"Deal documents","orderDocuments":"Order documents","stage":"Stage","ordered":"Ordered","invoiced":"Invoiced","collected":"Collected","economicsTitle":"Money","flowTitle":"Orders, invoices and payments","economicsHelp":"Read from the job's order: invoiced is its issued invoices less credit notes, collected is what was paid on the order or its invoices.","noOrder":"No order behind this job: nothing to read its money from.","requirementsTitle":"Before it leaves this stage","met":"Done","notMet":"Still missing","warnOnly":"Warning only","historyTitle":"Stages so far","now":"now","noTypes":"No job types yet. Make one in Settings, with its stages, and jobs can start.","makeType":"Set up job types","refused":{"title":"Give the job a title.","type":"That job type has no open stage to start in."},"people":{"title":"People on the job","tab":"People","edit":"Edit","executor":"Firm doing the work","executorContact":"Contact at the firm","noExecutor":"Nobody outside","none":"Nobody added yet.","person":"Colleague","role":"Role","add":"Add","addFailed":"The colleague could not be added.","loadFailed":"The lists could not be loaded.","saveFailed":"Not saved.","saved":"Saved","roleNotOfType":"The role must be one of the job type's roles."},"start":{"button":"Start job","title":"Start the job","help":"Converts the quote into its order, if it is not one yet, and opens a job of the chosen type on it, in its first stage.","noTypes":"No job types yet: set one up in Settings → Job types.","start":"Start","started":"Job started","dealHeld":"The deal stays in its stage until: {list}","failed":"The job could not be started."},"duplicate":"Duplicate","copyOf":"Copy of {title}","form":{"title":"New job","help":"What the work is, for whom, when and where. Everything else — tasks, documents, custom fields — goes on the job once it exists.","type":"Type of job","typePlaceholder":"Choose a type","stagesPreview":"Its stages","priority":"Priority","priorities":{"low":"Low","normal":"Normal","high":"High","urgent":"Urgent"},"jobTitle":"What the job is","jobTitlePlaceholder":"e.g. 6 kW photovoltaic system","customer":"Customer","customerPlaceholder":"Search a customer…","newCustomer":"New customer","newCustomerNamed":"New customer “{name}”","contact":"Contact","noContact":"No contact","noContacts":"The customer has no contacts","responsible":"Responsible","responsibleMe":"Me","plannedStart":"Planned start","plannedEnd":"Planned end","site":"Where the work is done","siteAtCustomer":"At the customer's address","siteElsewhere":"Somewhere else","siteNotes":"Access notes","siteNotesPlaceholder":"Keys, parking, who to ask for, opening hours…","description":"Description","descriptionPlaceholder":"What has to be done, what was agreed, anything the people on it should know","deal":"Deal","dealPlaceholder":"Search a deal…","order":"Order","orderPlaceholder":"Search an order…","people":"Who works on it","peopleHelp":"People or teams on the job see it and are told about it. 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